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Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
Every organization that needs to structure its service with a modern ITIL compliant tool. Deepser automates business workflows and digitize all strategic sectors: IT, Customer Service, HR, Operations.
They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.
There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective.
It's very robust and powerful. The range of function is great with a broad range of applications and capabilities.
Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.
It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.
Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box.
That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.
They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.
Ease of use; competent project managers and support team.
Nothing in particular or it is too early to find defects.
Deepser and Device 42 a complete solution for ticketing and asset management.
Bad graphics and bad user experience, is not user friendly.
Perfect tool to keep track of maintenance work.
It's hard to customize if you're not experienced in programming.
I do like this platform for many reasons. The main reason is that you can configure / edited in house.
There is no native App of Deepser, but it is web-responsive.
Prioritize real-user-identified key features according to your needs to find your best fit.
TeamDynamix
Deepser
Top FeaturesDeepser
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