# Compare TeamDynamix vs ManageEngine ServiceDesk Plus 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and TeamDynamix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus --- # ManageEngine ServiceDesk Plus vs TeamDynamix Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine ServiceDesk PlusTeamDynamix2/4 selected [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [231 reviews](#user-reviews) Positive 208 Neutral 15 Negative 8 [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price $1.00/year Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 134 Neutral 14 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,245 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.4 Third-Party Integrations 3.9 Customizable Fields 4.4 Performance Metrics \-- 59%Fit Missing features Feature ratings Ticket Management 4.4 Real-Time Notifications NA Third-Party Integrations 3.7 Customizable Fields 4.0 Performance Metrics NA User satisfaction User satisfaction 4.4 User reviews[231](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.4 User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.3 Customer support 4.5 Price starts from Price starts from $16Per User, Per Month - Free version - Free trial Price starts from $1Per Year - Free version - Free trial Best for Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. Best for Organizations looking for a unified no-code ITSM/ESM platform offering low admin overhead, with a modern AI and automation architecture. Upper mid-market organizations with 1-10K FTE. ## User reviews Pros & cons EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) JN Joshua N. Applications Specialist > "It does the job and helps us as an office support our retail stores and staff members with any questions and queries." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) JN Joshua N. Applications Specialist > "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) RB Rebecca B. Assoc Director of Support Operations > "I like the expansive features available for customizing the services, scope, and levels associated with ticketing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) BC Bryson C. Help Desk Manager > "TeamDynamix is about a million times better than our old ticketing system." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) JJ Joshua J. Computer Support Specialist > "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email...." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) KR Kenlee R. IT Help Desk Coordinator > "What I like most about this software is the capability to customize everything to best fit your specific organization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) SM Simon M. Senior Service Analyst > "TeamDynamix has great reporting capabilities and an easy to use client portal." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) CE Chris E. Desktop Support Specialist Senior > "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under 1.5..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) AF Abigail F. Help Desk Team Lead > "I like that we can run ticket reports and create workflows within TDX." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) Seth T. Applications Analyst > "They have good handle on all the basics and have a good team who seem to implement things people ask for." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) PD Paul D. Lead Apple Technician > "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) CW Christopher W. IT User Support Specialist I > "Very open to new technologies to be easily integrated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) CE Chris E. Desktop Support Specialist Senior > "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment, this..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) BP Brian P. Director of Client Technology and Customer Support > "The reporting features are extremely flexible." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022) Richard M. Director of Client Services & Operations, ITS > "Mobile experience is not as feature rich as the desktop version and is not as easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) CM Chris M. Technology Support Specialist > "A lot of tools to help keep up with documentation and support tickets/projects." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) BC Bryson C. Help Desk Manager > "I absolutely love how TeamDynamix lives and breathes efficiency." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) SB Sarah B. Campus Solutions DBA > "This product has many features that are functional and easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) EG Edward G. Field Support Technician I > "Sometimes it can be a little slow but that doesn't happen often." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109) TR Thomas R. Vice President for IT / CIO > "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597) MG Maria G. Sr Systems programmer > "This product is difficult to navigate from screen to screen" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) BS Bryan S. Asst CIO > "TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) JW Jeffrey W. Senior Project Manager > "We know what we want to do, but can't find a tutorial to help us." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224) RB Rebecca B. Assoc Director of Support Operations > "I also like the integrative self-service options available through the tool." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) HH Homer H. Manager of User Services > "This does not feel or act like a CSR, though that is how it was sold." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777) BB Barbara B. Senior Project Manager > "I like the fact that it integrates all the features we were looking for into one package." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596152) CL Cristina L. Printing and Support Services Manager > "Visual design is not the most appealing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177) SP Shelbie P. Office and Purchasing Coordinator > "The ease at which you can use it, the customer service, and the asset management." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) TC Tanasee C. Assistant Director > "Some integrations were difficult." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421) JJ Joshua J. Computer Support Specialist > "Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697) KR Kyle R. Assistant Director of User Services > "There are a few processes that feel like they should be simple that really aren't." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) ## User interface 4.41 (231) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.35 (150) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important ManageEngine ServiceDesk Plus Top features 28/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) TeamDynamix 21/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) ### Recognition ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports TeamDynamix is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine ServiceDesk Plus - By ManageEngine - Located in United States - Founded in 1996 TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 ## Popular Comparisons [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs 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Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs 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