# Compare TeamDynamix vs Action1 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TeamDynamix and Action1 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-180609/TeamDynamix-vs-Action1-RMM --- # TeamDynamix vs Action1 Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamDynamixAction12/4 selected [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 134 Neutral 14 Negative 2 [## Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [237 reviews](#user-reviews) Positive 235 Neutral 2 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in ITSM Software Best performer 41 / 45 Only TeamDynamix - Asset Lifecycle Management - Availability Management - Capacity Management 19 / 45 Only Action1 - Audit Trail - Remote Access & Monitoring User satisfaction User satisfaction 4.4 User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.3 Customer support 4.5 User satisfaction 4.9 User reviews[237](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Organizations looking for an ITSM/ESM platform with low admin overhead, and advanced use of AI, automation, and integration. Upper mid-market organizations with 2-10K FTE. Best for Internal IT departments and Managed Service Providers (MSPs). ## User reviews Pros & cons TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) JM Jeremy M. LMS System Admin - Service Desk Manager > "The training and support are excellent." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) TV Theresa V. Project Manager and Sr. Business Analyst > "Implementation was relatively smooth. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) JM Jeremy M. LMS System Admin - Service Desk Manager > "The ease of setup and end user interface. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) RB Rebecca B. Assoc Director of Support Operations > "I like the expansive features available for customizing the services, scope, and levels associated with ticketing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) BC Bryson C. Help Desk Manager > "TeamDynamix is about a million times better than our old ticketing system." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) JJ Joshua J. Computer Support Specialist > "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) KR Kenlee R. IT Help Desk Coordinator > "What I like most about this software is the capability to customize everything to best fit your specific organization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) SM Simon M. Senior Service Analyst > "TeamDynamix has great reporting capabilities and an easy to use client portal." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) CE Chris E. Desktop Support Specialist Senior > "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under 1.5..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) AF Abigail F. Help Desk Team Lead > "I like that we can run ticket reports and create workflows within TDX." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) Seth T. Applications Analyst > "They have good handle on all the basics and have a good team who seem to implement things people ask for." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) PD Paul D. Lead Apple Technician > "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) Richard M. Director of Client Services & Operations, ITS > "Mobile experience is not as feature rich as the desktop version and is not as easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182) CW Christopher W. IT User Support Specialist I > "Very open to new technologies to be easily integrated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) CE Chris E. Desktop Support Specialist Senior > "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) BP Brian P. Director of Client Technology and Customer Support > "The reporting features are extremely flexible." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) CM Chris M. Technology Support Specialist > "A lot of tools to help keep up with documentation and support tickets/projects." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BC Bryson C. Help Desk Manager > "I absolutely love how TeamDynamix lives and breathes efficiency." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) SB Sarah B. Campus Solutions DBA > "This product has many features that are functional and easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) EG Edward G. Field Support Technician I > "Sometimes it can be a little slow but that doesn't happen often." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) MG Maria G. Sr Systems programmer > "This product is difficult to navigate from screen to screen" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) JW Jeffrey W. Senior Project Manager > "We know what we want to do, but can't find a tutorial to help us." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224) TR Thomas R. Vice President for IT / CIO > "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597) HH Homer H. Manager of User Services > "This does not feel or act like a CSR, though that is how it was sold." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) CL Cristina L. Printing and Support Services Manager > "Visual design is not the most appealing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177) BS Bryan S. Asst CIO > "TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) TC Tanasee C. Assistant Director > "Some integrations were difficult." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421) RB Rebecca B. Assoc Director of Support Operations > "I also like the integrative self-service options available through the tool." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) KR Kyle R. Assistant Director of User Services > "There are a few processes that feel like they should be simple that really aren't." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) KO Kevin O. Senior IT Technician > "The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) AK Alfred K. IT Manager > "The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846345) MB Mark B. IT Manager > "We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) DH Daniel H. IT Manager > "I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7008473) JN John N. IT Support Supervisor > "I really enjoy the ability to remotely manage all of my companies workstations making sure that their computers are up to date with..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846270) Adam L. ICT Network Management > "It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7019359) ES Elliot S. Assistant IT Manager > "It’s incredibly smooth and reliable, allowing me to manage devices from anywhere without the hassle of setting up additional tools...." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846704) JR Jeremy R. VP, Information Technology > "Minor issue to me is that I have to scroll to the side of the endpoint list to remote into a machine." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) WH Wanderlei H. IT Analyst > "I can manage more than 100 computers in just one place, install and uninstall software, and all of this with no cost (the first 200..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846461) RH Ryan H. Technology Coordinator > "It doesn't show a listing for uptime in the dashboard for all computers." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6851086) SG Shane G. Director, Information and Marketing Technologies > "I gain real‑time insights into patch status, installed software, services, and vulnerabilities—all from a single, clean dashboard." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846218) HD Hasan D. IT Manager > "in cases where it gives an error, we do not have detailed information about the causes." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846580) Adam L. ICT Network Management > "We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7019359) BC Brian C. IT Director > "Don't like not being able to configure agent action on window supdate take over." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7005169) RP Roderick P. ISO > "It has most of what you would want in end user management, with an awesome patch management and solid vulnerability assessment tool..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846465) AM Angela M. Senior Information Technology Specialist > "Lack of ability to get support if you are a smaller organization." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846244) KJE Knight Joshua E. IT SUPPORT > "Overall, Action1 is appreciated for its scalability, flexibility, and ability to adapt to varying organizational needs and IT..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6351434) JE Jonathan E. Security Engineer > "WSUS is dead and unreliable, and using a Remote Desktop Manager to do updates manually is inefficient." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6337258) KO Kevin O. Senior IT Technician > "Remote desktop client built in to resolve issues locally is also a great help if you run into issues." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) JT Jeremy T. Sr. IT Support Specialist > "Not enough built-in software packages and does not track update history per-device." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6758922) MA Matt A. Technical Coordinator > "We are deployee new windows machines to comply with Microsoft's windows 11 requirements and it has made this process a lot easier." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846238) KO Kevin O. Senior IT Technician > "Not sure if it's OS issue or deploymant." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) MB Mark B. IT Manager > "It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) NV Nelson V. IT Manager > "I will be nit picking here, but the auto grouping of devices was a bit clunky with all the different versions of Windows and it wasnt..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498804) MG Michael G. Systems Administrator > "I was able to deploy to about 50 servers and was able to resolve a few outstanding CVE's without much hassle." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846319) JR Jeremy R. VP, Information Technology > "Its a bit complex to create a patch manually." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) JT Jason T. Security Engineer > "Immediately we noticed an improvement in patching effectiveness, and our Nessus vulnerabilities started declining thanks to the..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6483387) AG Alex G. Head of Software Development > "We trialed other products, most of which were very expensive, usually because they include PSA or other "addons" which we just do not..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6419225) GP Geordi P. System Administrator > "Action 1 is a highly detailed patching tool, The interface is mostly well put together, the vulnerability feature is amazing as well" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846322) JC John C. Cybersecurity Analyst > "I don't like the fact that RDP cannot be permanently disabled." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846211) MI Matt I. System Administrator > "We have managed to retire several GPOs from our on-site AD which helps simplifies the eventual migration away from on-site AD to..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6635018) LD Lisa D. IT Support > "The only feature that Action1 is missing is Mac support- it is on the list of future implementation'sRemote Support allows switching..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___4883890) NH Noel H. IT Consultant > "I like how well it works in a decentralized setting, and how easily it manages compliance patching for Windows clients. " [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846253) MG Michael G. Systems Administrator > "This may be a lack of understanding in how to set this up properly. If so then my least liked thing would be the lack of it being..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846319) GS Greg S. Systems Engineer > "Being in a fairly small company (apprx: 150 endpoints) that had no patch management solution in place prior to this, I'd say that..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846236) KW Keith W. IT Manager > "Its a shame that the software does not support mobile devices." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6632702) MJ Matt J. IT Director > "Action1 has been an incredible addition to our service offering, allowing us to quickly patch OS and third-party applications with..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6617521) TM Tyler M. IT Director > "I have tried to remove a program via Remediation, but the software never uninstalls" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498801) NH Noel H. IT Consultant > "The client stays connected and working over long periods of time, through OS upgrades, and reliably performs updates." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846253) BC Brandon C. Owner > "That level of service is getting harder to find in this field." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6850866) AK Alexandros K. Security Architect > "The cloud-based approach also means there’s no need for on-prem infrastructure, which saves time and resources." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846633) PU Piotr U. IT specialist > "It'll be hard for me to pinpoint." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846760) MJ Matt J. IT Director > "The inbuilt reporting is strong and helps report on compliance broadly as an organisation and to a granular client level." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6617521) HO Harry O. Site IT Support > "Keeping on eye on running scripts can be a little confusing." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6773135) JR Jeremy R. VP, Information Technology > "We use the free tier so I cannot speak to their support, but documentation is well maintained and it's easy to find information in..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) KB Kevin B. IT Manager > "This is going to be hard to answer as we're fairly new to the platform." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846226) ZZ Zach Z. Systems Administrator > "unusual or custom programs can be added but that ends up being pretty hands on, but better than patching dozens by hand." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846950) GS Greg S. Systems Engineer > "I have to admit, I feel a little guilty that we are getting all of this for free. " [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846236) JS John S. IT System Administrator > "It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7020320) FC Fred C. Cyber Security Consultant > "The time from when you tell the system to perform a task, to when it actually does is a bit slow." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6047428) CG Carlos G. IT Director > "Action1 is a powerful, intuitive, easy-to-use tool that simplifies IT management across all our devices." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846261) MP Mehul P. Network Aministrator > "Update installation sometimes doesn't work. and you have no ways to identify issue." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6196469) MB Mark B. IT Manager > "It also links in to Active Directory so will auto deploy agents making it really slick." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) AN Andre N. Financial manager-Business Analyst > "We don't have the size to have our own IT department with servers." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6204167) RH Russell H. Head of IT > "It's a strong choice for anyone looking to streamline security updates and take control of their network health, especially for those..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6398129) PA Peter A. IT Asset And Configuration Manager > "Sometimes it is difficult to get a right script to use for some deployments." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6235883) ES Elliot S. Assistant IT Manager > "It's perfect for us, and a close second favourite feature is the remote access capability." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846704) PA Peter A. IT Asset And Configuration Manager > "Still struggling on how to uninstall a bulk of SysAid agents using Action1" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6235883) DK Douglas K. IT Director > "The patch management function and ability to script your own software deployments and removals are absolutely great." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6484348) PB Peter B. CIO > "Remote desktop lacks some features 2." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___4841866) TG Tyler G. Systems Administrator > "Also help tremendously with identifying and remediating vulnerabilities." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846220) AN Andre N. Financial manager-Business Analyst > "I work in a healthcare anvironment with people who know nothing of IT." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6204167) MM Martin M. Founder > "Does an excellent job of automating all Windows patches as well as apps like Browsers, pdf programs etc." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6483298) Samuel C. Owner > "No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2983299) SG Shane G. Director, Information and Marketing Technologies > "As an IT professional overseeing dozens of endpoints—many remote—Action1 has been a game‑changer for our organization." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846218) JK Jeff K. Systems Administrator > "However, that is the only issue I've had with Action1 RMM to date." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3578536) AD Adam D. IT Infrastructure Manager > "I liked the fact it monitors vulnerabilities near real time which helps us address and remediate them." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6522373) Issac P. Officer > "Ui looks a bit outdated and requires a ramp up" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2930284) HM Heiko M. Data Protection Officer > "Action1 has a great service, and allows small business to comply with IT security regulations for free." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498816) Issac P. Officer > "Connection is found to break at times reducing overall reliability" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2930284) PU Piotr U. IT specialist > "Lucrative offer on free tier - 200 endpoints I can manage completely for free." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846760) AA Ahmad A. Head Of IT > "Remote access is slow" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3148288) AG Alex G. Head of Software Development > "The remote control tool, while basic is by far the most reliable tool i have used on an RMM platform and have never had issues..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6419225) AR Abel R. Systems Administrator > "I would say the UI, it is rather basic." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3148884) [View Reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/) ## User interface [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.35 (150) 4.91 (237) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TeamDynamix Top features 41/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) Action1 19/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/180609/Action1-RMM/#features) ### Recognition No recognitions have been awarded to TeamDynamix No recognitions have been awarded to Action1 ### Deployment & support TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Action1 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 Action1 - By Action1 - Located in United States - Founded in 2016 ## Popular Comparisons [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/)[4.54 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) $0/year Price Contact vendor for pricing 4.1 Features 4.5 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/121317-175522/TeamDynamix-vs-ACMP-Inventory) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,588)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $795/year 4.7 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-180609/ManageEngine-Desktop-Central-vs-Action1-RMM) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/)[4.47 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) $0/year Price $108/month 4.1 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/80853-121317/AssetCloud-vs-TeamDynamix) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/)[4.54 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/175522-180609/ACMP-Inventory-vs-Action1-RMM) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/) $0/year Price $19/month 4.1 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Contact vendor for pricing Price $1650/year 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-180609/PDQ-Deploy-vs-Action1-RMM) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (447)](https://www.capterra.com/p/144309/Atera/reviews/) $0/year Price $129/month 4.1 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-144309/TeamDynamix-vs-Atera) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[4.58 (387)](https://www.capterra.com/p/179288/Patch-Manager-Plus/reviews/) Contact vendor for pricing Price $245/year 4.7 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/179288-180609/Patch-Manager-Plus-vs-Action1-RMM) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) $0/year Price $29/month 4.1 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-170401/TeamDynamix-vs-ITGlue) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (479)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.6 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/180609-181954/Action1-RMM-vs-Iru) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $0/year Price $16/month 4.1 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (285)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180609-184229/Action1-RMM-vs-NinjaOne)