TeamDynamix vs FootPrints: Which is a better fit?

They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective.

It's very robust and powerful. The range of function is great with a broad range of applications and capabilities.

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.

It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

Justin J

Marketing Consultant

Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box.

That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.

They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.

The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.

We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.

Alessandro A

IT Governance Consultant

We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).

Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.

I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests.

Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit.

The number of knowledge base articles and community support was very good.

Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.