# Compare TeamDynamix vs ServiceNow 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TeamDynamix and ServiceNow based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-254088/TeamDynamix-vs-ServiceNow --- # TeamDynamix vs ServiceNow Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamDynamixServiceNow2/4 selected [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price $1.00/year Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.2 Customer Service 4.5 Reviews Sentiment Based on [170 reviews](#user-reviews) Positive 154 Neutral 14 Negative 2 [## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting Price $100.00/month Value-for-Money 4.1 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [350 reviews](#user-reviews) Positive 327 Neutral 18 Negative 5 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,291 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 59%Fit Missing features Feature ratings Ticket Management 4.3 Real-Time Notifications NA Customizable Fields 4.2 Third-Party Integrations 3.5 Performance Metrics NA \--%Fit Missing features Feature ratings Ticket Management 4.5 Real-Time Notifications NA Customizable Fields NA Third-Party Integrations NA Performance Metrics 4.5 User satisfaction User satisfaction 4.4 User reviews[170](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.3 Customer support 4.5 User satisfaction 4.5 User reviews[350](https://www.capterra.com/p/254088/ServiceNow/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.1 Customer support 4.3 Price starts from Price starts from $1Per Year - Free version - Free trial Price starts from $100Per User, Per Month - Free version - Free trial Best for Best for Organizations looking for a unified no-code ITSM/ESM platform offering low admin overhead, with a modern AI and automation architecture. Upper mid-market organizations with 1-10K FTE. Best for ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## User reviews Pros & cons DT Daniel T. Programmer > "It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent, scannable..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) AR Ashley R. systems application programmer > "moving forms and such from one application to another is not possible, the forms do not offer enough customizability, no coding..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161537) JN Jen N. IT Service Management Specialist > "TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) RC Robert C. IT Project Manager > "Reporting across modules lacks the flexibility needed to surface insights without exporting data and working outside the platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) DT Daniel T. Programmer > "TeamDynamix serves as the operational backbone for our day-to-day IT service delivery. Once the initial hurdle of customization is..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) JN Jen N. IT Service Management Specialist > "Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) NP Nathan P. BSA > "It provides so many features that we really have to focus our scope to what we know we can implement now and then create a roadmap..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161504) DK Dean K. SR Dir of IT > "Navigation bar value is unclear If everything routes to the same place (ticketing), the navbar may not add value" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) HS Harshit S. Business Analyst > "It provides good value, supports collaboration, and helps manage tickets, projects, assets, and documents in one place." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160656) RC Robert C. IT Project Manager > "Going in without that foundation will lead to underutilization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) RC Robert C. IT Project Manager > "No single module is perfect, but the sum is greater than its parts — and for a higher education IT shop that needs one platform to..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) JK Justin K. Engineer of Applications > "I do not like how complex some things become for what to an end user is a simple request." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) CM Christian M. Workflow Tech Analyst > "TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) CM Christian M. Workflow Tech Analyst > "TeamDynamix provides a strong combination of IT service management and asset management in one platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) JK Justin K. Engineer of Applications > "I like the flexibility I have through TDX products to manage ITSM and ITAM as it best fits my organization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) JS Joey S. EUS Automations Engineer > "I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161389) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) KH Kendra H. System Administrator and Application Administrator > "It is a very flexible product and allows you to do so many things." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) DB Daniel B. Web Developer > "The flexibility of the platform stands out most." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160832) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) RC Robert C. IT Project Manager > "TeamDynamix has become the backbone of our IT operation." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) SMQ Sonja Michaela Q. IT Business Analyst > "Our experience with TeamDynamix has been positive during the evaluation and implementation process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161592) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) GS Gretchen S. Web Forms Manager > "It helps me stay organized." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161616) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) RC Robert C. IT Project Manager > "The ecosystem is the biggest strength." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) RM Richard M. IT Training > "Support team super knowledgeable and quick reply." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160790) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) DK Dean K. SR Dir of IT > "Welcome message explaining what GUS is" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) KH Kendra H. System Administrator and Application Administrator > "TeamDynamix has great continual improvement!" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when replying." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily be..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) TT Tom T. Telecomm tech > "They set me up an account but i do not use this" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595840) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when considering and..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to search..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) BH Billie H. Lead Project Manager > "Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___2704704) BS Bryan S. Asst CIO > "TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BB Barbara B. Senior Project Manager > "I like the fact that it integrates all the features we were looking for into one package." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596152) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) JG Justin G. IT Specialist > "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) MW Melinda W. Owner > "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110) VR Verified Reviewer Client Operations Supervisor > "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706) GT George T. Operations Manager > "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174) JG Justin G. IT Specialist > "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) VR Verified Reviewer Knowledge Specialist > "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335) Sofia B. Senior Test Engineer > "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) VR Verified Reviewer Software engineer > "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) NT Nishant T. Sr analyst > "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Tom E. Senior Frontend Developer > "However the only downside for me is the connectivity issues on occasions." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) KM Kalpesh M. Program Manager > "The cost of installation and support is higher when compared to similar products in the market." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) RG Roman G. Sr. Manager, Internal Audit > "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) SG Shaun G. Continuous Improvement Analyst > "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246) VR Verified Reviewer Director > "There is a big number of modules one can add to the platform, including software and hardware inventory, business..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) YO Yewande O. HR Coordinator > "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544) CtM Cátia M. ServiceNow Consultant > "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115) LC Lance C. Solution Architecht > "Some employees report that it was not user-friendly, especially for non-IT professionals." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794) NK Norbert K. Salesforce Analyst > "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) TB Thomas B. Risk and Compliance Consultant > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) Andrew R. Cyber Security and Compliance > "I loved how it allow easy ticket escalation and allowed collaboration with other departments." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) SN Suraj N. Inside Product Specialist > "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) JB Jonathan B. Digital Business Analyst > "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241) RS Robert S. Data Analyst > "Combining data from multiple tables/sources is not straightforward." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813) SN Suraj N. Inside Product Specialist > "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) RK Rishi K. ITSM Consultant > "Depending on the level of customisation required, servicenow can get expensive to implement." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) VR Verified Reviewer Customer Marketing Manager > "ServiceNow helps our company organize, interpret and develop data using dashboards." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) Naveen C. Senior Technical Manager > "Also customizing for specific enterprises is bit time consuming." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) MP Mattia P. IT Operations Manager > "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) SM Shreyash M. Manager > "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) AF Alexia F. CMO > "The learning curve can be steep, and some features feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574) VR Verified Reviewer Analyst > "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623) RG Roman G. Sr. Manager, Internal Audit > "Company support website and its chat bot are not easy to search through or get relevant information." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) Tom E. Senior Frontend Developer > "ServiceNow puts me in touch with our IT support team usually relatively quickly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) VR Verified Reviewer Analytic Scientist > "Initially, navigating the ServiceNow platform can be a challenge." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) MA Misbah A. Product and Manufacturing Engineer > "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) EP Eduardo P. Security Analyst Manager > "Their platform is very open and customizable, allowing us to tailor workflows to our needs." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458) MW Michael W. Owner > "Training curve for new employees can be a pain." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847) CS Cherif S. HR Manager > "It has seamless features that are very easy to apply so managing our IT has been easy and efficient." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) TB Thomas B. Risk and Compliance Consultant > "Its junk if everyone on your teams are really new to it. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) JR Janessa R. Product Marketing Manger > "Improved user interface with streamlined dashboards that make it easy to get and give insight into work." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669) JL John L. Automation Engineer > "UI but it's hard to navigate." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) NK Norbert K. Salesforce Analyst > "It also integrates easily with other systems like Salesforce CRM for example" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) VR Verified Reviewer Logistics Specialist > "A bit slow loading speed when there are multiple tabs open" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853) RK Rishi K. ITSM Consultant > "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) HH Hassan H. Cyber Security Analyst > "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) PH Philip H. Application Administrative Developer > "Sometimes it can be to customizable." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976) MS Manon S. Associate software engineer > "It automatically routed service requests to the right team, speeding up our response times significantly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) VR Verified Reviewer Software engineer > "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) RB ROB B. Operations Manager > "Cost, it is not equitable for small businesses." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616) LS Lewis S. Systems and Network technician > "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804) VsrP Vidya sagar reddy P. Cloud Support Engineer > "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089) Andrew R. Cyber Security and Compliance > "It has a great user interface that is very easy to manipulate and learn from an end user perspective." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) VR Verified Reviewer IT Systems Engineer II > "The clunkiness of the product was discouraging." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346) CS Cherif S. HR Manager > "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) SS Sudhir S. CASS Lead > "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) SD Suzanne D. Engineer > "It integrates with a lot of other systems and has many other modules that can be added" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422) UM Uddipan M. Data Engineering Manager > "Sometimes UI response it bit slow which makes users to wait before form response." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774) VR Verified Reviewer Analytic Scientist > "ServiceNow is useful for tracking tickets' status." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) SN Soumalya N. Architect > "Changes created by “Copy Change” can not be tracked separately" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) Naveen C. Senior Technical Manager > "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) SN Soumalya N. Architect > "OOB baseline does not support some level of access control for change which it should have" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) SM Shreyash M. Manager > "Has easy integration with multiple systems" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) Chetan T. Customer Experience Director > "Custom applications running on SNOW can be a little buggy at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097) AP Avinash P. Technical support engineer > "Easy ticket management , creating and tracking with servicedesk." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854) SS Sudhir S. CASS Lead > "In the past, we have had challenges in re-opening the service now tickets once they were closed in error." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) HW Heather W. Principal Compliance Specialist > "I most like the search and filter functions of the ServiceNow GRC tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) VR Verified Reviewer Mechanical Engineer > "The self service portal is hard to use for tracking your requests." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061) [View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## User interface [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.39 (170) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) 4.46 (350) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important TeamDynamix Top features 22/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) ServiceNow 18/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/254088/ServiceNow/#features) ### Recognition TeamDynamix is recognized as a top-rated tool in 3 Capterra Shortlist reports ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 ServiceNow - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) $1/year Price $19/month 4.2 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) $100/month Price $115/month 4.5 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) $1/year Price $89/month 4.2 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-121317/SysAid-vs-TeamDynamix) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (232)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $1/year Price $16/month 4.2 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $100/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) $1/year Price Contact vendor for pricing 4.2 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121317-173025/TeamDynamix-vs-Help-Desk-Software) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $1/year Price $20/month 4.2 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121317-227102/TeamDynamix-vs-JIRA-Service-Management) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $100/month Price $199/year 4.5 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $1/year Price $19/month 4.2 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121317-124981/TeamDynamix-vs-Freshdesk) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $100/month Price $20/month 4.5 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)