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Multisite boutique fitness businesses that need detailed scheduling, payment facilitation, member management, staff management, fitness tracking and deep analytics and reporting.
Yoga studios and fitness gyms around the world.
The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.
To add on to this, the customer service, or lack of, made this problem even larger.
Hapana has provided a great platform from which we can now scale our operations. The support team has been first class and super responsive.
It unfortunately ended poorly on all accounts.
Ample support, an amazing app for clients, great backend. I've used multiple platforms for running our business (MindBody & Zingfit) and Hapana is by far the best overall.
If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would.
They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team.
The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters.
Customer service is always the most important to me and with Roody providing me with such great service it then allows me to be able to offer great customer service to my students.
I see from previous bad reviews the owner seems to blame the customer, so i expect he will blame me somehow also.
Also, the program itself is super user friendly - almost intuitive - and perfect for my needs.
Occasional delay in responding. This is my fault for not wanting to call/text creator when I have a problem.
It's amazing that they also have an app service. I like the simplicity in setting it up and embedding it in my website.
Slow response, if any, and unprofessional. Constantly having issues with clients not being able to access accounts.
As an organization that values community and relationships, we are thrilled to have our database needs to be handled by a company that has those same values. Affordable, smart, easy to use.
To be honest I didn't find any of the interfaces unpleasant or difficult to use.
Hapana
Karmasoft
Top FeaturesHapana
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Karmasoft
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