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Youth sports clubs and leagues for any sport in the United States. We help volunteers, administrators, and organizers save time running their organization and thousands in registration costs.
Not provided by vendor
This software has some very nice features and does make it easy to manage your team or your club. Overall, it's a good software that could be great.
This is so inconvenient and bad design, its crazy. You cannot use the same username across the different logins/teams.
The ability to pull reports to help league management, sports connect and gamechanger relationship. Website options are great, registration is great along with volunteer registration.
The other is changing the name of "coaches" to "captains" for recreational leagues. We also have numerous users get lost on the volunteer/coach section altogether and then they give up.
I love the ease of use and the great technical help. The onboarding process was so great and the customer service aspect is incredible.
They sold people “Registration Insurance” through some April company that was absolute scam. We are canceling our account with this company.
They are always HAPPY to talk to you and always willing to help. It is really refreshing to call a customer service number and you can just tell they are smiling at the other end of the call.
It was slow to load when we initially loaded it but after it was loaded we haven't had any other problems with it.
The quality and breadth of features is excellent. The design and capabilities are well-thought-out, making the solution intuitive and extremely useful for many critical needs.
It would cut down on the amount of refunds that we have to process for the sibling discounts as our teams are all formed at different times throughout the month of June.
We have been incredibly happy with PlayMetrics and have had an excellent experience, from the sales process through deployment.
Communication portal between parents and coaches and staff is a bit confusing at first. But once you figure out where to go all the features are there.
Working with the entire PlayMetrics staff has been a pleasure since day 1. They are knowledgeable, responsive and extremely supportive.
It renders a few features a little hard to use, but with some planning, you can work around this limitation fairly easily.
The ease at which players and families can be updated is great, it also helps with putting out training programs. It makes the whole process of organising a team more efficient.
No concerns related to Playmetrics though some times text in emails and notifications has formatting change from what was written to what was emailed.
Natalia C.: Hi, my name is Natalia. I am the president of Pelham Bay Little League. We service about 230 kids in our community, and it is mainly comprised of volunteers that service the 230 kids. And we give Sports Connect five on a one to five scale, five being the best rating. Well, when I started working for the organization, we would do registrations manually, and it was mostly cash transactions, and it was a mess. It was hard to keep track of everything. We couldn't generate reports on the whim or if we were away from the office. With Sports Connect, we could access the system from anywhere, even right from our phones. And it makes running the Little League as a volunteer easier because we can't be there all the time. We all have our own jobs and our own families to attend to. Well, actually we got Sports Connect from Little League, but since then we've had other platforms come to us and try to sell us what Sports Connect was already providing for us. And I didn't see that they were providing anything different than Sports Connect was doing for us, so we decided to stay with what we were familiar with and just continue to grow with that. Well, I come from a job where I run multiple e-commerce platforms. So when I first started with Sports Connect, I had to learn the entire system from the inside out. It was difficult to start, but I didn't realize how many resources were available until recently. And once I got in touch with the reps and I was able to just speak to them on a day-to-day basis, either through email or I had an actual designated rep that helped me all along. Once we got that going, we were able to do so many different things that we didn't know we could do. Well, there was a lot of resistance with transferring our system from a manual system to a digital database. Don't fight it. It made life so much easier just because we're able to access so much information in a moment's notice. Before this, so many things, even just returning customers or returning players, you weren't able to retain information. Most people don't change their email addresses. You have all that information, you could constantly send out messages through text messages, through emails. It's easier to just have repeat players or repeat customers through the system. So if you're looking to change from a manual system to a digital e-commerce platform, this is the way to go.
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