---
title: "Docusign Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Docusign Software - reviews, pricing plans, popular comparisons to other Digital Signature products and more."
source_url: "https://www.capterra.com/p/121506/Docusign/"
page_type: "product"
language: "en"
---

# 

 Docusign Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 22, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Docusign

## What is Docusign?

DocuSign is a cloud-based digital signature solution that helps businesses send, sign, and track documents on a unified interface. Key features include eSignature capabilities, payments collection, stronger authentication, document generation, web forms, data collection, and remote electronic notarization. DocuSign offers applications tailored for specific business needs, such as IAM Core, IAM for Sales, and IAM for Customer Experience. Available in multiple languages, it processes millions of transactions daily. DocuSign's compliance principles and security standards make it a reliable solution for agreements.

## What is Docusign used for?

[Digital Signature](https://www.capterra.com/digital-signature-software/)[Contract Management](https://www.capterra.com/contract-management-software/)[Document Management](https://www.capterra.com/document-management-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 9,411 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

1%

Pros & cons

Efficient diGital signature process

Intuitive and accessible platform

High and complex pricing structure

Email delivery and notification issues

Starting price

$15

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Contract Management / 2026
-   Digital Signature / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Docusign?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.docusign.com/&name=Docusign)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Docusign

4.7 (9,411)

VS.

[4.8 (2,833)](https://www.capterra.com/p/160894/eversign/reviews/)

Starting Price

$15

Flat Rate, Per Month

Starting Price

$10

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (9,403)

Ease Of Use

4.8 (2,710)

Value For Money

4.5 (5,862)

Value For Money

4.8 (2,226)

Customer Service

4.5 (5,550)

Customer Service

4.7 (2,035)

## Docusign alternatives

[4.5 (142)](https://www.capterra.com/p/161845/Square-9/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[SignWell](https://www.capterra.com/p/184497/Docsketch/)

[4.9 (2,710)](https://www.capterra.com/p/184497/Docsketch/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/184497/Docsketch/)

[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

[4.7 (4,237)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)

[4.7 (1,447)](https://www.capterra.com/p/144797/HelloSign/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144797/HelloSign/)

[View all alternatives](https://www.capterra.com/p/121506/Docusign/alternatives/)

## FAQs about Docusign

Overview

### What problems does Docusign solve?

Docusign solves slow contract turnaround, printing-and-scanning bottlenecks, missed signatures, and lost paperwork by guiding signers through required fields, sending reminders, and tracking status in one secure record. Sales, HR, legal, real estate, finance, and remote operations teams benefit most when approvals must happen quickly across locations.

Answer based on 8277 reviews

Overview

### Which roles and teams benefit most from Docusign?

Docusign is most used by business owners, executives, office and operations managers, sales teams, and real estate professionals who need fast, secure document signing. Project managers and consultants streamline approvals and contracts, while educators and administrative staff simplify form collection, consent workflows, and records handling across distributed stakeholders.

Answer based on 9328 reviews

Overview

### What company size and industries is Docusign built for?

Docusign is designed for small to large businesses, with reviewer usage led by small businesses at 68% and real estate at 7%. It also serves enterprises at 18% and midsize businesses at 14%, with additional adoption in computer software and information technology and services, each at 5%.

Answer based on 9399 reviews

Features and Usability

### What are the key features of Docusign?

Docusign includes core features for electronic signature workflows, including document signing, document sending, multi-party signing, and reusable templates. Differentiators include audit trail, authentication, and access controls for secure approvals. Reviewers also frequently mention email notifications, document management, and API integrations that support contract routing and status tracking.

Answer based on 7374 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Docusign starts at $15/month for the Personal plan, with Standard at 45 and Business Pro at 65; a free trial is available. Personal is single-user and includes 5 envelopes monthly, while reviewers say pricing can feel high for small teams and advanced features like bulk sending or payment collection require higher plans.

Answer based on 1573 reviews

Integrations

### Which third-party tools and platforms does Docusign integrate with?

Docusign integrates with Google Drive, Google Docs, Gmail, Microsoft Word, Microsoft 365, Microsoft Outlook, and Microsoft SharePoint, with Adobe Acrobat Reader also commonly referenced for document workflows. It supports over 20 integrations overall, spanning file storage, email, document editing, CRM, and contract management platforms.

Answer based on 528 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Docusign?

Docusign is easy to onboard for most signers and frontline teams, who often start with little or no training. It offers in-person training, live online sessions, webinars, videos, and documentation. Admins creating templates, workflows, or integrations usually need more time, with reviewers citing a moderate initial learning curve for setup.

Answer based on 166 reviews

Getting Started and Support

### What customer support options does Docusign offer, and how do users rate the experience?

Docusign offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, professional, and quick once reached, especially for fixing bugs. Common complaints focus on slow response times, difficulty reaching a human, inconsistent service quality, and billing or account-resolution frustrations.

Answer based on 533 reviews

Security

### How does Docusign handle data security and access control?

Docusign uses encryption, authentication options like multi-factor authentication, passcodes, passwords, access codes, and security questions, plus audit trails, activity tracking, IP and timestamp logs, secure storage, and tamper-resistant records to protect documents. Some reviewers note expired links, extra verification friction, limited access-tier controls, cloud privacy concerns, and occasional requests for stronger built-in verification.

Answer based on 647 reviews

## Who uses Docusign?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Efficient diGital signature process

92% positive reviews out of 5192

Most reviewers appreciate document signing, emphasizing secure, remote, and fast signatures with robust tracking features.

Kristl K.

Sr Customer Service Representative, 1,001 - 5,000 employees.

"It makes document management so simple and fast, letting me securely sign my signature across any device seamlessly with real-time tracking."

High and complex pricing structure

53% negative reviews out of 1006

Some reviewers feel pricing is expensive, especially for small businesses, with confusing tiers and limited affordable options.

Anonymous User

Patient Financial Navigator, 5,001 - 10,000 employees.

"The overall cost of using DocuSign can feel relatively high, especially for individuals or smaller teams who may only need basic features and could find the pricing difficult to justify for their limited usage."

Intuitive and accessible platform

96% positive reviews out of 2293

Most reviewers describe ease of use as essential, noting straightforward setup and simple navigation for all users.

Andrew M.

CFO, 11 - 50 employees.

"We found that while formflow and adobe both have their corners of the market, for us Docusign was the easiest decision."

Email delivery and notification issues

40% negative reviews out of 549

Some reviewers report email notifications often land in spam, cause confusion, or overwhelm users with excessive messages.

Robert F.

Sales Representative, 501 - 1,000 employees.

"The downside is the emails often getting on spam we are obliged to resend or ask for verifications ."

Significant time and resource savings

98% positive reviews out of 507

Most reviewers find cost savings valuable, highlighting reduced travel, faster workflows, and less paperwork.

Kelli C.

Secretary, 201 - 500 employees.

"The system is reliable, saves time, and feels worth the money because it cuts out a lot of extra steps."

Account management limitations

40% negative reviews out of 308

Some reviewers find user accounts restrictive, citing confusing logins, limited multi-user support, and complex administration.

Stephanie W.

Next Gen Pastor and Communications, 2 - 10 employees.

"Sometimes the hoops you have to jump through to set up your account can seem a little daunting."

## Features

AI summary

Based on 14,337 Digital Signature reviews

Capterra data shows that buyers of digital signature software rank the following features as their top priorities:

-   **Electronic Signature** (**68%** of reviewers rated this feature as critical)
-   **Data Security** (**59%**)
-   **Multi-Party Signing** (**54%**)

Docusign supports all three of the features reviewers value most: **Electronic Signature**, **Data Security**, and **Multi-Party Signing**. Combined, these capabilities help businesses complete agreements faster, protect sensitive documents and signer information, and manage approvals involving multiple participants, allowing teams to handle signing workflows with more speed, accuracy, and confidence.

Electronic Signature

4.9 (3,189)

72.53% of 3189 reviewers that rated this feature as important or highly important

With this capability, you can sign documents digitally from anywhere, using a saved, drawn, or uploaded signature. Reviewers appreciate the speed, convenience, and legal validity, noting it streamlines workflows and eliminates the need for printing, scanning, or mailing paperwork.

Data Security

4.7 (660)

85.76% of 660 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Audit Trail

4.5 (819)

44.81% of 819 reviewers that rated this feature as important or highly important

A record of all activities within the system, including user access, changes made, etc.

Authentication

4.7 (1,968)

62.04% of 1968 reviewers that rated this feature as important or highly important

This aspect helps you verify signer identities using methods like SMS, email, and knowledge-based authentication. Reviewers indicate it provides legal security, audit trails, and peace of mind, though a few mention advanced authentication may require higher-tier plans.

Mobile Signature Capture

4.7 (1,903)

63.06% of 1903 reviewers that rated this feature as important or highly important

DocuSign offers the flexibility to sign documents on smartphones or tablets, supporting on-the-go workflows. Some reviewers find this convenient for remote work, faster turnaround, and easy signature capture without printing or scanning, benefiting both clients and professionals.

Multi-Party Signing

4.7 (2,259)

65.52% of 2259 reviewers that rated this feature as important or highly important

It gives you the ability to collect signatures from multiple parties, even in different locations, with customizable signing order and real-time tracking. Users think this saves time, increases transparency, and simplifies complex approvals compared to traditional methods.

Docusign 79 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

This aspect helps you verify signer identities using methods like SMS, email, and knowledge-based authentication. Reviewers indicate it provides legal security, audit trails, and peace of mind, though a few mention advanced authentication may require higher-tier plans.

Automatically populating fields or sections within a form

An agreement between a business and an external supplier for the delivery of a set of products or services

Provides a channel for team members to share AI models, media files, communicate, and work together

Leave comments and notes on documents for others to view

Track the current status and completion of activities, tasks, goals or deliverables via progress indicators

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Capability of a software or system to make decisions and perform actions based on specified conditions

Configure existing workflows to meet your organization's needs

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Create, edit, and revise contracts/written agreements

Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import, collect, and capture data from multiple sources

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Electronic signing method that validates the authenticity and integrity of a digital document

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

You can store, organize, and retrieve signed documents securely in the cloud. Reviewers appreciate easy access, backup, and compliance, noting it reduces paper clutter and allows instant reference. Some mention integration with platforms like Salesforce and Google Drive.

Assemble applications and processes by dragging over and arranging pre-built components

With this capability, you can sign documents digitally from anywhere, using a saved, drawn, or uploaded signature. Reviewers appreciate the speed, convenience, and legal validity, noting it streamlines workflows and eliminates the need for printing, scanning, or mailing paperwork.

Convert data into a code for security

Recover lost, deleted, or damaged files

Public or private sharing of digital files such as documents, audio/video, images, and more

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Contracts specific to government agencies or organizations who deal with government agencies

DocuSign offers the flexibility to sign documents on smartphones or tablets, supporting on-the-go workflows. Some reviewers find this convenient for remote work, faster turnaround, and easy signature capture without printing or scanning, benefiting both clients and professionals.

It gives you the ability to collect signatures from multiple parties, even in different locations, with customizable signing order and real-time tracking. Users think this saves time, increases transparency, and simplifies complex approvals compared to traditional methods.

Accept, record, and reconcile financial transactions

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Create proposals based on costs of labor and materials

Generate quotes or estimates for customers

Receive data and information in real time

Timed notification for any upcoming task, deadline, appointment, or activity

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage and process incoming documents detailing requests for proposals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

An agreement between a buyer and a seller for the sale and delivery of goods or services

Digitally capture and store a person's handwritten signature

Allow users to access multiple services after entering their login credentials once

An agreement that's only valid if signed by all involved parties, sealed, and delivered

Track the status over time for a request, process, asset, or transaction

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Allow multiple team members to edit and work on the same document

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Track revisions and updates made to files and navigate between different versions

Web form that allows users to enter data that is sent and processed for different reasons

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (9,397)

4.7

Based on 9,397 reviews

## Pricing

Value for money

4.5 (5862)

Free Trial

[View pricing plan details](https://www.capterra.com/p/121506/Docusign/pricing/)

Personal

$15.00

Flat Rate,Per Month

It includes:

-   5 Envelopes Per Month
-   Reusable Templates
-   900+ Partner Integrations
-   Basic Fields
-   Real-Time Audit Trial
-   Notifications & Reminders
-   Mobile App
-   Mobile Signing

Standard

$45.00

Flat Rate,Per Month

It includes:

-   Shared Templates
-   Collaborative Commenting
-   Customized Branding
-   Scheduled Sending
-   In-Person Signing
-   User Permission Management
-   Team Reports
-   GDPR

Business Pro

$65.00

Flat Rate,Per Month

It includes:

-   Signer Attachments
-   Formulas & Advanced Fields
-   Web Forms
-   Bulk Send
-   Payment Collection
-   Locked Template Zones
-   Custom Form Fields
-   ISO 27001 Certified

Enhanced plans

Custom Quote Available

It includes:

-   Organizaton Management
-   Document Generation for Salesforce
-   Compliance Obligations
-   SSO
-   Identification and Authentication
-   Multi-Channel Delivery
-   24/7 Live Support
-   Docusign Maestro
-   Docusign Navigator

Value for money

4.5 (5,862)

4.5

Based on 5,862 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (5550)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (5,550)

4.5

Based on 5,550 reviews

## User reviews

Overall rating

4.7

Based on 9,411 reviews

Filter by rating

5(7411)

4(1701)

3(226)

2(30)

1(43)

Mentioned topic

Sorted by most recent

JH

Jennifer H.

Realtor Associate

Real Estate

### "Best solution to guarantee legally valid signatures"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2026

As someone who relies professionally on legally binding agreements and efficient document management, Docusign has taken my ability to simplify this process to a whole new level. The tool offers the highest level of security and legal validity which is crucial when dealing with confidential agreements and business contracts.

Pros

The signature solution impresses me with its user-friendly interface, which enables effortless and efficient digital signatures. I am particularly impressed by the high security standards and compliance with legal requirements, which inspire confidence in the digital signature processes. Furthermore, I appreciate the seamless integration into existing workflows, making it easy and time-saving to use.

Cons

A few things could be improved from my perspective. For example, I sometimes find the navigation a bit confusing with more complex documents. I would also appreciate more flexibility in customizing signature fields.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CF

Cody F.

Principal Software Engineer

Information Technology and Services

### "Happy to say that finally something works without crashing today"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2026

Before we had this service getting signatures from clients who were in other time zones would take forever by mail. Now most times it goes quickly with no snail mail involved. With limited dollars available within our small business budget, docusign makes organizing compliance materials for us so I’m less likely to get sued, I guess.

Pros

I was very surprised when I saw that clients can use docusign on their phone without it crashing. It does take some time to place your digital signature. I also have to do liability waivers and that is a little better than before. Plus the fact that I don’t have to print anything out is amazing since my printer has been jamming all day.

Cons

They won’t allow you to try to integrate PDF reader into support for linux users which is crazy to me. If you are able to make a general link for all your emails as well it would be nice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Nicholas V.

Safety Manager

Transportation/Trucking/Railroad

### "Docusign helps us get electronic signatures quickly without being in the same space"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 27, 2026

Pros

What I like most about Docusign is it helps us get electronic signatures done with vendors, coworkers, or other collaborators without having to be in the same space.

Cons

I can't think of any issues I've had with Docusign because our needs are minimal and it does the job.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Natalie S.

Data Annotator

Accounting

### "Great signing Tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 27, 2026

It's a great helpful tool to get your papers or contracts signed. It is really good through distance between you and the client, employee.

Pros

I mostly like that it is super simple to use and you can give there any document to get signed. It really helps making things easier through distance.

Cons

There is nothing that I don't like. I really like the colors and the use of it. It could be faster with the load but that is minimal.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nicholas E.

Content Specialist

Education Management

### "Trusted for a reason"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 26, 2026

It's really easy, and that's the best thing that a signature software can do. It's trusted by other businesses and our customers.

Pros

Docusign is the industry standard for a reason, it's so easy to use for our customers and it's a trustworthy tool when dealing with potentially sensitive information. It's also really quick, I appreciate how much time we save with it getting signatures.

Cons

I think they coast on their status as the industry standard a bit, I wish that they would innovate a little more with the security features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Ahinoam M.

Licensed Insurance Agent

Insurance

### "Docusign Simple and Efficient Document Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 26, 2026

My overall experience with DocuSign has been good. It is easy to use, convenient, and helps make the document signing process faster and more efficient. I appreciate being able to send and complete documents electronically without needing paper copies. There are some areas where the platform could be simpler, but overall it has been a helpful tool for managing agreements and signatures.

Pros

It's a little expensive, and some features are harder to find than they should be. I also wish it was easier to edit documents after sending them. Overall, it works well, but there's definitely room for improvement.

Cons

What I like least about DocuSign now is that the pricing can feel expensive, especially for individuals or smaller businesses that do not use every feature included in the plans. Some of the newer updates have also made certain tasks feel less straightforward, and it can take extra time to find specific settings or complete simple actions. Overall, it is still a useful tool, but the experience could be improved by making it more affordable and keeping the interface as simple and user-friendly as possible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Marco G.

Journaliste

Online Media

### "Excellent logiciel malgré quelques corrections nécessaires "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 26, 2026

Expérience globale très satisfaisante malgré quelques bugs récurrents lors d’envois simultanés qui mériteraient d’être corrigés

Pros

Logiciel qualitatif et très pratique pour automatiser les processus de signature et de remplissage de documents comme des contrats

Cons

Il peut parfois apparaître compliquer de programmer l’envoi d’un document pour signature a plusieurs personnes (bugs par ex)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SV

Stephen V.

Artist

Arts and Crafts

### "Ease Ways to Sign"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 25, 2026

My overall experience with the software was very positive. Me and my wife both had to use it to sign our loan documents.

Pros

What I liked best about the software was how easy it was to complete an application. All you had to do was adopt a signature and click.

Cons

There wasn’t really anything I disliked about the software. It made the whole process a whole lot easier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Max P.

Business Development

Consumer Services

### "Fast, easy, secure way to send and sign contacts"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2026

Pros

DocuSign is great for sending contracts to clients. It is a secure and fast way to have a client receive a contact and send back for full execution.

Cons

From time to time, clients have difficulty navigating DocuSign if they are not tech savy. Not a big deal as we can always utilize a traditional printed contract.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Rachel B.

CEO

Executive Office

### "Great signing efficiency "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 23, 2026

Very straightforward and easy to get a response to queries or enquiries when raised which is great as so many companies don’t answer the actual question asked

Pros

Simple to setup and easy to create templates to make completing the signing process even more efficient. Able to start off with free trial to ensure it’s the right product

Cons

There wasn’t anything particularly that I did t like however when using for a small start business the costs can sometimes make them look at alternatives

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/121506/Docusign/reviews/)

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