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We serve first responders worldwide, including volunteer and career fire and EMS agencies, DoD, NASA, DOE, airports, and large commercial agencies with fire departments.
Over 3,000 of the world’s most recognizable delivery, field service, and logistics companies use OptimoRoute to save hundreds of hours in operational efficiency and thousands of dollars in fuel costs.
SOOOOO GLAD I DID!!! The program is responsive, easy to use, clean looking, modern, I honestly can't say enough good things about it.
My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it.
The best part of this software is the ease of use. Our previous program required a strong understanding of databases.
We were coming from FIREHOUSE Software and our data was in poor shape.
It is a great software to keep up with everything, uniforms, apparatus, employees, daily logs. I've been to at least 2 seminars and it was a great experience.
No Customizable reports. Cost of having a report built is extremely restrictive.
The customer service provided by Emergency Reporting and their entire team is AMAZING, and probably the best that I have ever experienced from a company.
Over the last several years, the company stopped innovating the product.
Best priced software, espeically for the features it comes with (have spent hours finding the best) Excellent customer service, both phone and email.
The transition from GPS waypoints/coordinates back to addresses at times send my drivers just a few houses over, as in there is some loss of info there.
The program is a great option for what we were looking for. The routing program that comes with our online platform is not user friendly, so I am happy that I found this product.
If you let the system plan your routes, the drivers will get mad. Can't link a document to the delivery lines so the drivers can't have the clients confirm the deliveries.
The OptimoRoute system is suitable for our small company and will easily expand with our business as we grow. We have been impressed by the system's flexibility with access to a mobile application.
As this is an American product it can be frustrating when an address is not recognised in particular the RD (rural delivery) addresses are not recognised.
Users as well as the drivers have been pretty pleased with the ease of administration and the simplicity of the app.
Sometimes it is hard to know where to go if you need to make unexpected changes in a hurry. For instance if a driver needs to switch their navigation app or if you need to edit some stops.
Emergency Reporting
Top FeaturesOptimoRoute
Emergency Reporting
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