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Large and mid-sized agencies, mid-sized businesses and ecommerce brands and, some enterprise brands.
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.
From the start, their support with personal and thoughtful. I'm so pleased with the value and my clients love all of the reporting and ease of use.
The inability to respond to ad comments, inability to respond/reply on mobile, and the slight lag and delay when trying to respond via desktop.
I love being able to have all my comments and messages from different platforms all in once place and being able to respond to them directly through Agorapulse is a huge help.
Lack of open API, so third-party integrations are limited (which this makes the CRM siloed). Missing some content features that native social apps have, e.g. a library of.
I like that it helps keep us present on our social media and makes it easy to share something on all platforms entered. Also, your customer service is great.
I hate that I can only have 1 active inbox rule for Instagram. Instagram is our primary social platform but every time I've tried to add a new rule it replaces the current one, very frustrating.
I love the ease of use of the platform, the robust features that it offers and the amazing customer support.
It may seem useless or insignificant but when you load your calendar with 20-40 posts per week across three different social platforms, editing posts 1x1 is rather cumbersome.
I have been using Hootsuite daily for over 2 years and I am quite happy with it. It is definitely useful if you have several social media accounts and want to be active on all of them simultaneously.
Poor Customer Service and no credit issued when internally know issues are brought to attention. Meaning they knew about their software not working yet did nothing to notify their customer base.
It's got a free version with good functionality, the paid version offers some nice upgrades, and it does have Instagram integration. You can save posts as drafts to get around the scheduling limit.
Absolutely ridiculous!!!! As a small business owner every penny counts and this practice is unacceptable.
Such a easy and helpful tool for scheduling social media for an organization. I do not know how I lived without it before but I am very happy that I have it now.
It would be unfair to criticize such a software that provides planned and organized use.
What I love most about this software is its ability to track Twitter conversations. In fact, one of the most helpful aspects of this software is using it for Twitter and Twitter Chats.
Additionally at least once or twice the scheduled content has failed to post, and it is difficult to track these.
Teresa: Hi, I'm Teresa. I'm the owner of a digital marketing agency. I give AgoraPulse a five out of five. For more reviews like this, click below. Before using AgoraPulse, I had been using Sprout Social, but it wanted me to post every day of the week without skipping. I really liked the cues feature in AgoraPulse, and that was the big seller for me. AgoraPulse had every feature that me and my team needed in order to be able to collaborate and offer them the services that we needed to for our clients. Getting started with AgoraPulse was incredibly simple. I had an onboarder who helped me to get everything set up, and then we did a training class with both me and my team. Everything went smoothly, and we really just enjoy using it a lot. My advice would be to just set aside some time, do some onboarding, definitely reach out to their customer service, they're fabulous, and be ready to start a great adventure. AgoraPulse was wonderful.
Rick K.: Hi, I'm Rick, the owner of a small business. We're under 10 people, and I give Hootsuite a five out of five. Previously, we were just using Twitter, and that just didn't give us the depth of scheduling and the ability to crosspost to multiple platforms. Hootsuite allowed us to do all the crossposting we wanted, and with our small business, we didn't even need to pay for Hootsuite. I think we got three separate accounts for free, like three seats to post to three different social media platforms for free, and we didn't need more than that so price was a factor. Getting started with Hootsuite was really simple. It was really just a matter of still having to create the content for social media. Hootsuite made it so we could just post it into Hootsuite, then schedule it, and it was ready to post. I mean, as soon as that date and time came around, Hootsuite auto posted it for us, which was great. I would say just jump in with Hootsuite. It has been the best software that we've used to help us with our social media in terms of posting and scheduling so that we didn't have to take time every single day and remember to post. We just scheduled a week, sometimes even a month in advance.
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