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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.
Over 20,000 small businesses use our broader business commerce platform so they have everything they need to manage and grow their business in one place.
I have been using Hootsuite daily for over 2 years and I am quite happy with it. It is definitely useful if you have several social media accounts and want to be active on all of them simultaneously.
Poor Customer Service and no credit issued when internally know issues are brought to attention. Meaning they knew about their software not working yet did nothing to notify their customer base.
It's got a free version with good functionality, the paid version offers some nice upgrades, and it does have Instagram integration. You can save posts as drafts to get around the scheduling limit.
Absolutely ridiculous!!!! As a small business owner every penny counts and this practice is unacceptable.
Such a easy and helpful tool for scheduling social media for an organization. I do not know how I lived without it before but I am very happy that I have it now.
It would be unfair to criticize such a software that provides planned and organized use.
What I love most about this software is its ability to track Twitter conversations. In fact, one of the most helpful aspects of this software is using it for Twitter and Twitter Chats.
Additionally at least once or twice the scheduled content has failed to post, and it is difficult to track these.
I like this software because it's easy to use and understand. It allows me to keep in touch with my customers and keep them satisfied - great customer service.
I've spent over $8,000 with them and I have received maybe 3 bad leads, and some poor excuse for content. They sometimes don't even respond to my emails.
They help my business make money, They are always there when I need help, and they are good at what they do.
I might as well took 9,000 and lit it on fire and thats the same I got from spending it on these guys. They also probably have over 800 reviews to drown out all the "real" reviews they get.
I approached Marketing360 with high hopes and optimism, believing they would be the perfect solution to boost my business's online presence and increase customer engagement.
Lack of results, lack of creativity, lack of support.
It is very easy to understand and navigate. I love how it integrates with all of the appropriate channels.
I have two other friends that I referred that are very upset with their experiences and even cc'd me on their emails to their sales person and account manager to express their frustrations.
Rick K.: Hi, I'm Rick, the owner of a small business. We're under 10 people, and I give Hootsuite a five out of five. Previously, we were just using Twitter, and that just didn't give us the depth of scheduling and the ability to crosspost to multiple platforms. Hootsuite allowed us to do all the crossposting we wanted, and with our small business, we didn't even need to pay for Hootsuite. I think we got three separate accounts for free, like three seats to post to three different social media platforms for free, and we didn't need more than that so price was a factor. Getting started with Hootsuite was really simple. It was really just a matter of still having to create the content for social media. Hootsuite made it so we could just post it into Hootsuite, then schedule it, and it was ready to post. I mean, as soon as that date and time came around, Hootsuite auto posted it for us, which was great. I would say just jump in with Hootsuite. It has been the best software that we've used to help us with our social media in terms of posting and scheduling so that we didn't have to take time every single day and remember to post. We just scheduled a week, sometimes even a month in advance.
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