The Consignment Shop vs Ricochet: Which is a better fit?

Our Consignment Shop does a few things differently so John has been awesome in making sure we are using he software to our best ability and tweaking it for us if necessary.

Unable to customize our own reports (particularly when fields are cut off because text is longer than what is visible). Limited functionality (only can see one view at a time).

I absolutely made the BEST decision when I chose SBS Solutions for my consignment software...that is the 100% truth. It's easy to navigate and the reports are what really helps me.

The current set-up requires that I read each commonly asked question until i find the one that closely matches my problem, I find that extremely inconvenient.

I love how easy and uncomplicated the software is. The customer service is by far hands down the best that I have had in a long time.

Biggest problem: difficult to locate sold items in multiples (because it internally assigns a new number for multi-item transactions, making it difficult for consignors to know what item sold).

I found the quality of the cash drawer and printers to be above what I was expecting. I am so glad I trusted the reviews of this program and went with them.

The Consignment Shop Software lives up to its hype. SBS killed it on this one.

Athena A

Office Administrator

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information.

Athena A

Office Administrator

There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back.

In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing. My favorite part of this software is how customizable it is to fit your personal needs.

Carina C

Founder

Another thing I dislike is the limited information on reports.

I am very pleased with this software and I am excited for the new features that are planned for the upcoming year.

You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

The only "con" would be the inability to customize sales and inventory reports based on timeframes.