Epic vs Patagonia Health: Which is a better fit?

The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.

This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

Brandon B

Data Scientist

The user interface is confusing and redundant.

I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.

We just got out of the training stage and the individual that they had training us did a wonderful job and made the few days of training a lot of fun and made it easy to understand.

It can be difficult to fix a error. There tends to need to be multiple people to complete a simple mistake.

I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system.

This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone.

Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years.

This is somewhat frustrating when I have clients waiting.

Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR.

The lag time and sometimes the error messages.