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Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.
Whether you are a solo medical practice or part of a multi-specialty group, talkEHR offers medical providers the freedom to practice more efficiently and profitably.
The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
The user interface is confusing and redundant.
I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.
It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.
Help via telephone and the messages system are both very easy to access, always friendly, professional, and very helpful.
Then they will call me to say the problem is fixed when it is not fixed so I have to waste more time showing them the same errors.
My overall experience is very positive and I would recommend it to any physician or medical clinic.
I stopped using them for billing because they started to suck at billing and feel married to the talkEHR software as switching would be painful.
I love the dictation options for this softwear.
Multiple glitches in almost every component of the EHR, and they never get fixed. Technical support is worse than completely useless.
Very easy to use and it is very professional and help us a lot to manage our office work.
They literally did not know how to do the one thing we hired them -- medical billing. Automation was always full of errors and bugs, with their rule based system always scrubbing bills the wrong way.
Euphrates N.: Hello, I'm Euphrates. I'm the patient service coordinator at PT Solutions/Virginia Hospital Center and I give Epic a 5. I'm a patient service coordinator and Epic provides good services for us because we check patients in and out. We verify their insurances. We can get their referrals from other hospitals through that system. What I like most about EpicCare is everything is in one system. You don't need another system. You only just need Epic. Epic does everything from scheduling to referrals, appointments. It's a one-stop shop. The only room that I see for improvement in Epic is a little faster. Other than that, it's fine.
Epic
TalkEHR
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