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Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.
Ideal for Substance Use Disorder & Mental Health Programs of all sizes, that provide inpatient residential and/or outpatient services. A fully integrated EHR/PM/RCM platform. Modern and easy to use.
The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
The user interface is confusing and redundant.
I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.
It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.
They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving.
Information that you are currently entering can be lost if connection to internet is broken. Documents have to be locked before you sign.
I like the ease of use with everything being within a click. I think that the paper work itself is easy to use and user friendly with the calendar being connected to the clients chart.
Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system.
But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing.
It is very frustrating that the calendar does not link directly to notes.
The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.
From the "display" issues, to the customer service, to the inability to access the system at times.
Euphrates N.: Hello, I'm Euphrates. I'm the patient service coordinator at PT Solutions/Virginia Hospital Center and I give Epic a 5. I'm a patient service coordinator and Epic provides good services for us because we check patients in and out. We verify their insurances. We can get their referrals from other hospitals through that system. What I like most about EpicCare is everything is in one system. You don't need another system. You only just need Epic. Epic does everything from scheduling to referrals, appointments. It's a one-stop shop. The only room that I see for improvement in Epic is a little faster. Other than that, it's fine.
Epic
AZZLY Rize
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