Alleva vs Epic: Which is a better fit?

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us.

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Time consuming for administrators. Alleva struggled with the flow of the roll out within our business.

The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.

The slow loading times and glitchy number inputs make using Alleva all day a struggle.

The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them.

Specialized Software for PHP, IOP, and Residential Providers of Behavioral Health & Substance Abuse Treatment.

The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.

This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

Brandon B

Data Scientist

The user interface is confusing and redundant.

I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.