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Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.
Medical Practices
The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
The user interface is confusing and redundant.
I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.
It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.
I like most is the eligibility, overall it's wonderful and detail. Lets you know the patient's copay very helpful.
Software updates are the worst when multiple systems are communicating.
Clearwave has been an amazing partner. They listen to our crazy ideas and often help us implement them by coming up with a creative solution.
If I have a problem with an insurance provider not listed.
Our implementation team was amazing. We were very informed and prepared for each step of our installation.
Cuts down on paper and time involved with staff no longer having to enter the information manually.
We like the scalability and the customization. Integration is fair with our current vendor and we hope to transition to another EHR vendor soon to have more integration flexibility.
The integration with some electronic health records are limited.
Euphrates N.: Hello, I'm Euphrates. I'm the patient service coordinator at PT Solutions/Virginia Hospital Center and I give Epic a 5. I'm a patient service coordinator and Epic provides good services for us because we check patients in and out. We verify their insurances. We can get their referrals from other hospitals through that system. What I like most about EpicCare is everything is in one system. You don't need another system. You only just need Epic. Epic does everything from scheduling to referrals, appointments. It's a one-stop shop. The only room that I see for improvement in Epic is a little faster. Other than that, it's fine.
Epic
Clearwave
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