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Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.
Healthcare providers, medical practices, physicians, clinics, hospitals
The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
The user interface is confusing and redundant.
I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.
It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.
Its great for the money, tech support is awesome, working claims is a dream. Overall a great product.
We have been using the program since 12/01/2010 and we are all continually very frustrated.
Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.
We have also had a problem with the program slowing down early in the morning and mid-day.
It is easy to find records, print and upload documents that are needed. You can make template, have favorites and save them for future use.
The customer support is incredibly difficult, the user interface is antiquated and buggy, there is frequent downtime, it is a massive difficult system and changes are very slow.
Easy to learn , easy functionality. Easy third party software integration , all managers and supervisors get to share the same dashboard.
Some things can get confusing at times with this software.
Euphrates N.: Hello, I'm Euphrates. I'm the patient service coordinator at PT Solutions/Virginia Hospital Center and I give Epic a 5. I'm a patient service coordinator and Epic provides good services for us because we check patients in and out. We verify their insurances. We can get their referrals from other hospitals through that system. What I like most about EpicCare is everything is in one system. You don't need another system. You only just need Epic. Epic does everything from scheduling to referrals, appointments. It's a one-stop shop. The only room that I see for improvement in Epic is a little faster. Other than that, it's fine.
Epic
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