NextGen Enterprise vs Epic: Which is a better fit?

Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.

For Self-Pay issues, there is no way for errors to be caught.

I think it has great qualities that just need some tweaking to be really fantastic.

The new patient portal is also a buggy mess that we cannot get to work any time there is an update.

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

I love the continued improvements and innovation.

It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.

The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.

This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.

There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Brandon B

Data Scientist

The user interface is confusing and redundant.

I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.