Open Dental vs Dentrix Enterprise: Which is a better fit?

If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service.

It is uncomfortable to be learning it in front of the patient.

Best of all, their customer service is easily reachable by several different options and is fast and fantastic.

W this last update there is a pop up that shows up when leaving a pts chart that is annoying.

Open Dental is an amazing piece of software, with excellent support and customization.

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Of course, it was timely to set-up but not difficult for staff to get the hang of the software. Some links to windows were difficult to get used to at first.

I love that the customer service representatives are so helpful and patient with me every time I call. They are always there to help and very friendly and professional.

Also setting up the printing options for treatment plans is confusing and my defaults often are lost, possibly because we have multiple servers.

We are a Medical/Dental clinic, so we integrate with an EHR for our billing and appointments which is seamless with the help of support. Supports knowledge is very impressive.

Having a multiple location practice is difficult due to bandwidth problems on imaging. You might need to have separate imaging databases for each location.

It has wonderful features and is user friendly. Their customer support is wonderful, easy to use and can even be accessed online via chat.

Graphics are rather weak. Requiring offices to pay for the support teams and AR reports that are not intuitive is not comprehensible.

Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface.

It doesn't flow very well for our office, the ledger is difficult to work out of, and running reports is a major pain.