# Compare Kickserv vs Smart Service 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kickserv and Smart Service based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/122541-149343/Kickserv-vs-Smart-Service

---

# Kickserv vs Smart Service Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KickservSmart Service2/4 selected

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

[## Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

Starting Price

$60.00/month

Value-for-Money

4.4

Functionality

4.1

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

SL

Based on [387 reviews](#user-reviews)

Positive

348

Neutral

24

Negative

15

[## Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

CH

CH

Based on [269 reviews](#user-reviews)

Positive

235

Neutral

20

Negative

14

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## Summary

* * *

Key features rated by users

Features selected based on 21,448 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Mobile Access

4.3

Booking Management

4.8

Calendar Management

4.8

Real-time Scheduling

4.7

Customer Database

4.7

\--%Fit

Not enough reviews

Feature ratings

Mobile Access

3.7

Booking Management

\--

Calendar Management

5.0

Real-time Scheduling

5.0

Customer Database

4.1

User satisfaction

User satisfaction

4.4

User reviews[387](https://www.capterra.com/p/122541/Kickserv/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.4

Customer support

4.4

User satisfaction

4.3

User reviews[269](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.4

Price starts from

Price starts from

$60Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$1Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for service businesses, the tool helps convert more leads, track & close opportunities, get control of job scheduling & streamline invoicing and collection of payments.

Best for

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

## User reviews

Pros & cons

SL

Saul L.

Co-Chief Executive Officer

> "Automated “on my way” texts are fine since I do not have to communicate with clients as much."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___7118126)

SL

Saul L.

Co-Chief Executive Officer

> "I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___7118126)

SL

Saul L.

Co-Chief Executive Officer

> "I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___7118126)

Anna M.

Founder

> "They made a huge change without notifying us, without offering training on the changes, we have 42..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#GetApp___6590735)

SS

Sarena S.

Office Manager

> "We love the digital billing, saves us paper, as well as the time tracking for our employees."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6403660)

Anna M.

Founder

> "I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#GetApp___6590735)

BT

Beatriz T.

Customer Fulfillment Specialist

> "It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6589722)

MF

MARTIN F.

Owner and Technician

> "I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6510964)

MF

MARTIN F.

Owner and Technician

> "The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6510964)

SS

Sarena S.

Office Manager

> "Using the phone system is fairly difficult and laggy."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6403660)

DR

Dana R.

Owner

> "All in all, I'm happy with this system. When I run into issues, I am confident that I can get it resolved..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6506094)

JP

Joan P.

Cleaning

> "I really dislike problems with signing in - which occur fairly regularly."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6594861)

AB

Andy B.

Field Technician

> "You are getting more benefits for the cost of service you are paying."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6657790)

AB

Andy B.

Field Technician

> "The concept of jobs and tasks is confusing for new users."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6657790)

JH

Jesus H.

Account Manager

> "I like the ease it is to schedule and move scheduled jobs."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6589177)

EB

Eric B.

Owner Operator

> "I don't like the notification feature being inaccurate with times."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___5089947)

EB

Erica B.

office

> "The features that are most important are the maps to better route the techs, its simple, and i hardly ever have..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___5086396)

JC

Jeremy C.

Manager

> "Subject to phone reception, certain areas do not allow techs to log in/out jobs or upload pictures."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4351706)

HJ

Heath J.

President

> "I really enjoy being able to review our customer base, & the ease of billing/payment before we leave."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___5077897)

SK

Scott K.

General Manager

> "Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___5057567)

SE

Susan E.

Operations Manager

> "Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy. "

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4879650)

JB

James B.

Clock repair technician

> "There is no ability to log cash or check payments in the free version."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4352925)

JD

Jennifer D.

Business Office Manager

> "I love it, makes communication simple and effective"

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6589226)

JM

Jessie M.

Business Admin Director

> "We have multiple offices and cannot schedule work across regions."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4351972)

JP

Joan P.

Cleaning

> "Very useful and reliable calendar system"

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6594861)

CS

Carlo S.

Project manager

> "The one thing I don't like is that the app and the web browser is inconsitence with one another"

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4359519)

MF

MARTIN F.

Owner and Technician

> "I would whole heartedly recommend this app to any business in the service industry."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6510964)

DH

Doug H.

General Manager

> "There are essential functions that we have to do in business that Kickserv has not been able to program into the..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3216436)

ML

Manuel L.

Marketing Manager

> "Its intuitive and easy to get started on."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___6590209)

TS

Thomas S.

Lead System Integrator

> "The admin functions can take quite awhile to figure out."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4352642)

ZH

Zach H.

Project Coordinator

> "This allowed me quickly find which projects I needed to collect on and which ones I could start immediately."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4352048)

JH

Justin H.

Operations Manager

> "The software is lacking rich features."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4351711)

PF

Pierrette F.

Office Manager

> "I also like the fact that you can recall your customers yearly maintenance appointment by the month."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4351771)

JG

Judy G.

OFFICE MANAGER/BOOK-KEEPER

> "There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. "

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3216115)

RY

Robbin Y.

Accountant

> "Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3225192)

MH

Michelle H.

Director of Business Operations

> "That I am not able to track our technicians locations"

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3225276)

Almodyr B.

Data Analyst

> "The reporting and analytics tools were also extremely beneficial in understanding how my company was performing."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4626025)

GW

Greg W.

Operations Manager

> "Doesn’t always sync easily with our accounting system."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3487162)

CS

Carlo S.

Project manager

> "I liked the fact that the browser I'm able to control all my jobs in one place."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___4359519)

NB

Nicolin B.

Plumber

> "Not applicable for my job I don't need all the features."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3237549)

JJ

Joshua J.

Company owner

> "Being able to set up an account, schedule work, invoice onsite, and get paid all in the same program is..."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3237670)

DH

Doug H.

General Manager

> "Support is sometimes tedious."

[See full review](https://www.capterra.com/p/122541/Kickserv/#Capterra___3216436)

[View Reviews](https://www.capterra.com/p/122541/Kickserv/reviews/)

CH

Corinna H.

MD

> "as a local manager it really helped working with the decentralized office planning..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Less than ideal, glitchy, money hungry, lacking accountability."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

CH

Corinna H.

MD

> "Mobile version: easy to use and very handy to have"

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Wouldn't recommend for any trade company over 10 employees."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

DN

Debbie N.

Manager

> "Improves the accuracy of billing by accurately tracking the time spent on each job."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

EA

Eron A.

ceo

> "As you may expect there's a bit of a learning curve and multi-day jobs don't work..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6280304)

DN

Debbie N.

Manager

> "BenefitsStreamlines processes and increases efficiency."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

LG

Lori G.

Receptionist

> "Sometimes it can be slower then usual to find a Customer."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6274418)

Catherine D.

Office Manager

> "This has made everything at the click of your mouse."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Potential for routing errors and inefficiencies if the system is not properly..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "Smart service has been a pleasure to deal with and they have great tech support."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Inefficient work order processing and management."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

CS

Connor S.

Owner

> "Tech support was good only because we paid for the service and they always had an..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

DN

Debbie N.

Manager

> "Poor route optimization and long response times."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

NN

Nate N.

Owner/CEO

> "The software is very customizable."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

CS

Connor S.

Owner

> "Imports and exports to and from QB was a constant headache with missing pricing and..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

HB

Hugh B.

Owner

> "Was easy to use I enjoyed working with it."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2704519)

NN

Nate N.

Owner/CEO

> "Not easy to navigate, conflicting layers/windows for data."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

[View Reviews](https://www.capterra.com/p/149343/Smart-Service/reviews/)

## User interface

4.42 (387)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

4.28 (269)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Kickserv

26/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/122541/Kickserv/#features)

Smart Service

Top features

31/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/149343/Smart-Service/#features)

### Recognition

Kickserv is recognized as a top-rated tool in 5 Capterra Shortlist reports

Best Value HVACSoftware (2022) 

No recognitions have been awarded to Smart Service

### Deployment & support

Kickserv

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Smart Service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kickserv

-   By KickServ
-   Located in United States
-   Founded in

Smart Service

-   By My Service Depot
-   Located in United States
-   Founded in 1992

## Popular Comparisons

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4.1

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/149343-162600/Smart-Service-vs-Limble-CMMS)

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

$60/month

Price

$245/month

4.1

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/122541-135788/Kickserv-vs-Service-Fusion)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

$1/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/149343-194155/Smart-Service-vs-BuildOps)

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$60/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/122541-150053/Kickserv-vs-ServiceTitan)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

$1/month

Price

$245/month

4.1

Features

4.1

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-149343/Service-Fusion-vs-Smart-Service)