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Recurly is ideal for DTC, high-velocity, high-volume companies -- in the digital media, streaming, publishing, SaaS, education, consumer goods, and services industries -- that are looking to scale.
Recharge is the leading solution for ecommerce merchants in Food & Beverage, Health & Wellness, Beauty & Personal Care, Home Goods, Pets & Animals, Fashion & Apparel, and/or other verticals.
The ease of use and the easy to navigate user interface of Recurly is really great as not all platforms offers this kind of experience nor accessibility.
Very frustrating as an admin to manage that somewhat confusing anomaly.
The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. And the support team is EXCELLENT.
When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.
I love how easy it is to help customers out by checking on their accounts and helping them with any billing related issues. It's really so wonderful to use.
I'm missing some tooltips that would guide me through the software which such business impact.
While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
Slow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately.
When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.
It appeared to be an issue on their end that affected multiple stores.
Thanks to the platform we see nice year over year growth without the need to invest lots of effort.
The payment process stops working for a short period.
ReCharge is overall fantastic. I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.
There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise.
It is easy to find information. The payment method is secure and it works fine.
I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down.
Mike H.: Hey, my name is Mike. I'm a VP of customer success. I give Recurly a four out of five. For more reviews like this, click below. Recurly was honestly the first truly subscription oriented platform that we've used at our company. Previously we were using... I mean, I don't even remember the name of it now, but a very basic system for collecting payments. Recurly was the first one that was specifically designed for recurring, hence the name, subscription payments. We chose Recurly cause it was presented to us as the industry standard for SaaS companies or other companies that are collecting revenue on a subscription basis. It is, and it seemed to us at the time, easy to implement, very natural, intuitive to use, and the data analytics that you can use were big selling points for us. Getting started with Recurly was really easy; easy to implement, easy for people in the company to get a log in and begin using it for whatever role. Some complexities when it comes to extracting data. They've got some great analytics built in, but if we're looking to pipe data out into other business analytics tools, that was a little more difficult than we expected. One thing that I would recommend if you're looking at Recurly or a different tool out there is with Recurly, like I said, it's really intuitive, easy to implement; we found there were some limitations when it came to applying discounts and managing what types of subscriptions you could create. Some systems will allow you to have different discounts or different approaches to elements within a subscription. Recurly, basically, if I'm going to apply a discount to a subscription, I'm applying it to the whole subscription. I can't target a specific product or elements of that plan. So, I think you just have to look at your business process to figure out, is that something we're going to need? Or if we're applying a discount, some sort of a reduction; it's across the board for the entire subscription.
Recurly
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