123Landlord.com vs RAY: Which is a better fit?

Erica E

Broker, Owner

We work as a team in our office and it is perfect for our needs. Our clients who we've shared reports with also appreciate the bookkeeping and ease of use.

Horrible customer service - I have had an internal service error for the last two and half weeks and they FINALLY got back to me and told me it was my issue - REALLY.

The program is a very well thought out one, and beautifully designed. It really takes care of all the details for you.

Finally I emailed asking to cancel my subscription to that horrible product, and I assumed (incorrectly) that someone would actually do it. Of course I got billed again.

After trying several web based property management programs, 123landlord in my opinion is the clear winner in this emerging market of web based PM software.

No way to track security deposits - they took it away and will not put it back. Slow and clunky and just terrible in general.

Highly recommend for all property owners, for its simplicity, and data base for managing tenants.

They are also supposed to have an online live chat and that hasn't been on in over a week either???? Very disappointed.

Ray is very awesome software and it did really help us in terms of connecting the tenants with the Management, Reception, Maintenance and other teams.

Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.

Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features.

From the end user side, in the facility booking section the unit number is missing.

It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services.

It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way.