# Compare Nimble vs Freshsales 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Nimble and Freshsales based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/123032-155563/Nimble-vs-Freshsales

---

# Nimble vs Freshsales Features and Cost Comparison

Last updated April 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NimbleFreshsales2/4 selected

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.4 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

[## Nimble](https://www.capterra.com/p/123032/Nimble/)[4.4 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

Starting Price

$29.90/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [1,868 reviews](#user-reviews)

Positive

1,656

Neutral

168

Negative

44

[## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

Starting Price

$11.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [622 reviews](#user-reviews)

Positive

567

Neutral

32

Negative

23

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,855 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

Data Security

\--

Contact Management

4.4

Lead Management

4.3

Sales Pipeline Management

4.2

Activity Dashboard

\--

68%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.2

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.4

User reviews[1,868](https://www.capterra.com/p/123032/Nimble/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.3

Customer support

4.3

User satisfaction

4.5

User reviews[622](https://www.capterra.com/p/155563/Freshsales/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

$29.90Per User, Per Month

-   Free version
-   Free trial

Price starts from

$11Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

AI-powered CRM for email marketing, sales, and growth. Nurture relationships and close more deals — all in one simple platform.

Best for

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

## User reviews

Pros & cons

VR

Verified Reviewer

Graphic Designer

> "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6575685)

AA

Alex A.

Peer support specialist, drug and alcohol counselor

> "How to overall good experience if I had to pick one certain thing, I was not a fan of it would probably have the email marketing was kind of confusing..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___7124956)

Abel A.

Agent

> "It's software that I really liked because it allowed me to simplify the management of my contacts and facilitate my research, but on the other hand it..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___5071543)

BL

Byron L.

Blogger

> "The pricing structure can be a bit confusing if you're new to this type of software; there are different plans depending on how many people will be..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4165071)

AM

Alison M.

Chat Agent

> "What I like about the Nimble software tool is that it has great features it helps generate good quality leads and helps business owners manage business."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4917789)

DN

Debbie N.

Manager

> "Limited customization options: Some users have reported that the customization options in Nimble are limited compared to other CRM platforms."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

JM

Jaime M.

Regional Sales Manager

> "Nimble is simple to use, solution oriented and affordable for growing businesses, like ours, that requires special focus and dedicated attention in..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6648885)

HS

Harsha S.

Web Developer

> "Additionally, I perhaps find that the software's advanced features and customization options can be somewhat overwhelming at first, requiring a bit of..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4614835)

VR

Verified Reviewer

designer

> "It is highly recommended to industry professionals, coaches, authors, or consultants who need to track important relationships."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6505403)

SD

Steve D.

Business Owner

> "I think having tried a few different CRM systems out there like Sales Force, Trello etc, Nimble has a long way to go and although they aren't the most..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4389349)

SB

Sara B.

Teacher

> "I have used it for LinkedIn reviews and to connect with colleagues"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6510403)

SS

Sofia S.

Product Manager Marketing Moda

> "The only downside of Nimble is that it can be a bit pricey for smaller businesses."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4663072)

JM

Jaime M.

Regional Sales Manager

> "Can be customized to suit the unique aspects of our business."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6648885)

IF

Iqra F.

Recruitment Specialist

> "Some integrations like linked-in do not work correctly sometimes."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4622122)

VH

Victor H.

Sales Specialist.

> "Trackable emails makes this platform quite reliable and secure."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6595902)

SB

Sarah B.

Freelance writer

> "I feel like it’s a little too pricey for me comparing it to the other companies."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4868563)

Emma S.

Business Administrator

> "It personalizes relationships with customers so that everyone is satisfied and the processes that drive business growth are much more controlled and..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___5026168)

SP

Simon P.

reviewer

> "Trying to run my business without Nimble was not very efficient."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4404837)

Ronald Abilmar R.

Marketing Manager

> "I love being able to keep up with my activities and updates from my contacts this has allowed me to stay even more connected and up to date."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___5010067)

VR

Verified Reviewer

Full Time Translator

> "It lacks the geotargeting, live chat and data visualization features."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3129458)

IE

Irma E.

Advisor

> "My overall experience has been good it has help my company organizing and tracking all of our data making it let stressful for us as users."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6006537)

SD

Steve D.

Business Owner

> "Their email system is shambolic to say the least and one of the worst Ive used."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4389349)

Emma S.

Business Administrator

> "Its quality of operation has made my entire work team feel more satisfied with being able to have all the information on the same platform and more..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___5026168)

SS

Stephanie S.

Author

> "Personally the navigation just didn't "click" with my brain. While the program is great, just the site navigation didn't seem to flow and it was hard..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3326299)

DN

Debbie N.

Manager

> "Reporting and analytics: Nimble provides detailed reporting and analytics capabilities, allowing users to track their sales pipeline and monitor their..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

VR

Verified Reviewer

Senior Content writer

> "I have faced some difficulties while integrating APIs but as it is not a priority now, I have skipped it. But, I would like to suggest the Nimble team..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3332757)

Khothatso M.

Freelancer

> "Their interface is extremely user-friendly and which enables you to collect a lot of information, and the Email interface is good and allows for smooth..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3691323)

BK

Bill K.

Owner

> "I found that Nimble is nice for the most basic level of CRM tasks, but after that it gets buggier or it just doesn't offer those functions."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3401372)

VR

Verified Reviewer

Web Marketing

> "Lastly, the integration with popular social media platforms is a fantastic feature as it allows me to manage my social media interactions from within..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4582175)

TR

Thomas R.

CEO

> "Partially outdated views that do not fit into the overall picture (e.g. calendar)"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3458578)

HS

Harsha S.

Web Developer

> "Nimble offers a mobile app that allows you to access and manage your customer data on-the-go, ensuring that you can stay productive and responsive even..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4614835)

MY

Marco Y.

Consultant

> "Formating of emails is not easy to use."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3745082)

CD

Carl D.

News Director

> "Great for email campaigns, newsletters, and easy to use!"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6506073)

Nurul Saidah M.

Personal Banker

> "Many times, the thumbnail images of the contacts displayed the incorrect photo."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3538050)

SB

Sarah B.

Freelance writer

> "I love how I can see all my data and contacts along with the history of everything that I upload anyway into my system and use for easy processing and..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4868563)

Saket K.

Software Engineer

> "Sometimes Nimble stops responding due to which the users need to wait for Nimble to start responding again."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3456615)

AF

Agustin F.

Market Research

> "I like it because this software has tools such as Kanban boards, analysis dashboards, and other resources to help users plan and manage projects..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4871163)

KK

Kyle K.

Youtuber

> "customer service was pretty awful even with the free trial, got minimal help to even deploy it. nor did i get any of my questions answer really."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3242789)

MFA

Mohd Farizan A.

Business Owner

> "Nimble CRM is a very helpful software that helps me not only to track my communications with prospects and clients but also to measure our sales..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4575428)

Tara B.

QP

> "The mobile version is difficult to manage and not all functions work as they are intended."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3034926)

Luke H.

Owner

> "I could easily add social media contacts as leads when I stayed on the platform and I could do with same when I used email It’s a lightweight CRM..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4101021)

KS

Kapil S.

Manager

> "Complexities in the Integration of software with other platforms is a little challenging"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3533238)

DN

Debbie N.

Manager

> "Lead capture: The platform provides lead capture capabilities, allowing users to easily capture and store information about potential customers."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

Nurul Saidah M.

Personal Banker

> "There were certain aspects of sending emails that did not operate as intended."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3538050)

IM

Ibrahem M.

nursing specialist

> "It is very excellent in contact management tools and is preferred by entrepreneurs as well in recording data and phone numbers and reusing it in social..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4754811)

Joseph D.

SEO Specialist

> "Moving a contact list over to Nimble is a little frustrating."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2960473)

DN

Debbie N.

Manager

> "Nimble integrates with most popular apps and services, allowing you to seamlessly sync data between different systems. "

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

KM

Kimberley M.

CEO

> "I don’t like the challenge of not being able to connect my Apple phone - I can’t grab pics from my photos to add to a text message."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2639741)

Joel B.

Administrative Secretary

> "I can quickly create, modify, or view contact data with Nimble's Prospector App from any location online."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4600275)

AC

Alfonso C.

Software Engineer

> "If you're not using Office 365, you don't have access to some of the more complex features, which just makes Nimble a more expensive and fancier Task..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2606753)

DN

Debbie N.

Manager

> "Benefits Nimble allows you to quickly and easily build out custom CRM solutions tailored to your specific business needs. "

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

MO

Mark O.

Senior Systems Administrator

> "My only complaints about our Nimble are its cost, limited mobile app functionality and lack of Office 365 integration."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2704233)

BL

Byron L.

Blogger

> "It integrates seamlessly with other popular services like Mailchimp or Google Analytics so that you don't have to worry about connecting multiple..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4165071)

PK

Peter K.

Founder at wireofnews

> "If you have large database of contacts then it will sometimes becomes headache for you because it fails to upload your all contacts."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2333652)

Prudencia F.

Technician in Energy and Thermal Engineering

> "Furthermore, the capability to sync with other services allows me to quickly add new contacts to my database."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4642099)

MM

Mireia M.

Student

> "I don't like how you can only message a limited amount of people at the same time when you need to reach more if it's an important message about date..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2739596)

Abdelkadir B.

Teacher

> "It features a reasonably straightforward, intuitive, and well-organized user interface, and it is a reasonably comprehensive CRM that combines other..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3704630)

EEB

Engoudou Edzimbi B.

Freelance

> "I recently noticed that some data like phone number are not available and even the Nimble interface is not performing as well as it used to. "

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2631748)

Eileen C.

Senior Product Manager

> "The adaptable nature of this software includes to the ease of utilize, Nimble Miner app is exceptionally valuable because it provides all the social..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4799375)

SG

Stefano G.

dds

> "maybe the ergonomics of the right panel is not top-notch"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3118683)

HS

Harsha S.

Web Developer

> "This allowed me to quickly and effectively manage my customer relationships, resulting in better communication and increased productivity."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4614835)

AW

Andrew W.

Manager, Centralized Services

> "The interface was a bit difficult to get used to."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3456719)

IE

Irma E.

Advisor

> "The best part it gives you follow up notifications."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6006537)

RL

Remus L.

Real Estate Agent

> "It takes too much time to learn and hardly save the information, sometimes will bug out the new data and gone nowhere and need redo the process again. "

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2942823)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "What I like most about this product is its ability to setup a followup task which leads to a more efficient way of working."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4469106)

NM

Ntsako M.

Customer care and sales supervisor

> "Seems like the web version is much easier to use than the app which is a complete disaster."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2956459)

AM

Andres M.

Research

> "Easy to use and very intuitive, for sales tracking it saves you a lot of money and is great for lead management"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___6259195)

Shayda W.

Consultant

> "Nimble, like, all other Salesforce platforms is not incredibly intuitive."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3257257)

DN

Debbie N.

Manager

> "It provides an integrated messaging platform and allows users to have conversations in real-time. "

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4550855)

Jordana gonçalves va V.

Platform that brings together all the tools I need

> "Sometimes bugs happen that cause a certain instability, and with a high demand for work I have to complement it with other software, because it is not..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2304134)

YJ

Yashovardhan J.

Researcher

> "It's a powerful tool that can help businesses keep track of their customer data, interactions, and communications."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4253978)

TT

Thabang T.

team leader

> "I think its a bit expensive for everyone in the market to afford it"

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3310890)

EK

Elijah K.

Digital Marketer

> "The marketing Automation works wonders, we have been able to reach potential customers more effectively via email and the internet thanks to Nimble."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4583078)

JS

Julius S.

Quality Specialist

> "The email feature is underwhelming and needs to be improved and the dashboard is not customizable."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2680832)

Eileen C.

Senior Product Manager

> "Client understanding administration, detailing, arranging and portable app are total and utilized all through our deals office."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4799375)

BK

Bill K.

Owner

> "It's a bit buggy."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___3401372)

HS

Harsha S.

Web Developer

> "Overall, Nimble is a powerful tool that can greatly improve your business's customer relationships and workflow, making it a worthwhile investment for..."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4614835)

VR

Verified Reviewer

Junior Software Engineer

> "The dashboard isn't easy to understand and needs bunches of upgrades in arranging of devices and modules."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2802005)

Elijah J.

Automation Engineer

> "It allows me to centralize all the information related to my clients in one place."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___4813786)

VR

Verified Reviewer

Manager

> "I think the main weakness is trying to get data out of nimble to try and send to others."

[See full review](https://www.capterra.com/p/123032/Nimble/#Capterra___2647164)

[View Reviews](https://www.capterra.com/p/123032/Nimble/reviews/)

SC

SooHoon C.

Co-Founder

> "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

VR

Verified Reviewer

Operations Manager

> "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

AS

Ade S.

Client rep

> "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578)

VR

Verified Reviewer

Operations Manager

> "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

SC

SooHoon C.

Co-Founder

> "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

SC

SooHoon C.

Co-Founder

> "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

Bo K.

Customer Service Ambassador

> "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

ET

Ellie T.

Learn Support Coordinator

> "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

ET

Ellie T.

Learn Support Coordinator

> "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

HS

Harry S.

Head of CSM

> "It works well and looks great, but the pricing and support let it down."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

Aaron N.

Strategy Analyst

> "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

YY

Yhan Y.

Assistant Manager

> "Kinda sucks 'cause I was hoping to not have to set every single thing by hand."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

JR

Jayanth R.

Project Manager

> "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422)

GC

Gina C.

COO

> "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214)

TK

Ted K.

Support Specialist

> "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

AR

Ashli R.

Operations Director

> "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

VR

Verified Reviewer

Operations Manager

> "During their open hours, support is very polite and tries very hard to help."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

Bo K.

Customer Service Ambassador

> "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

SC

SooHoon C.

Co-Founder

> "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

AM

Alfiya M.

Software Engineer

> "After sales, customer support is not very extensive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

Becky F.

Software Developer

> "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736)

Duncan C.

Content Strategist

> "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255)

YY

Yhan Y.

Assistant Manager

> "Pipeline view's real nice, makes it way easier to follow what's going on."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

AR

Ashli R.

Operations Director

> "No refunds and terrible customer service."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

Rebacca F.

Sr Director Sales Effectiveness and Enablement

> "I really like the way it keeps the sales sequences and automates them."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903)

HS

Harry S.

Head of CSM

> "Very expensive for what it offers."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

AM

Alfiya M.

Software Engineer

> "Since the company I was working with was very much into building customer relationships, this product proved beneficial."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

KA

Karol A.

Junior Sales Support Specialist

> "I hate that when you have custom sales activity you can only have one field set for all of these."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

Rachel M.

System Engineer

> "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

MB

Matthew B.

Manager for Business Development

> "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720)

ET

Ellie T.

Learn Support Coordinator

> "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

AB

Adam B.

Business Development Manager

> "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

PR

Pauline R.

SDR

> "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703)

AR

Annisa R.

Sales Development Representative

> "sometimes there are bugs in filtering contacts"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388)

TV

Tanmayu V.

Business Development Manager

> "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

RH

Raunaque H.

Business Development Alliance

> "Sometimes, customer support takes a lot of time to solve the queries."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956)

VR

Verified Reviewer

Marketing Manager

> "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027)

DL

Deborah L.

Marketing Director

> "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

MC

Marah C.

Marketing and Social Media

> "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285)

VR

Verified Reviewer

Snr. Marketing Support Executive

> "Support engineers can take months if not a few years to fix the issue."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933)

RW

Ruzan W.

It

> "Freshsales offers several features that stand out positively:"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909)

Yogesh M.

IT Manager

> "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772)

Almodyr B.

Data Analyst

> "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595)

JK

Jillian K.

Marketing and Sales Associate

> "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849)

Rachel M.

System Engineer

> "Managing your leads, prospects, deals, wins/losses, and clients is a breeze."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

VR

Verified Reviewer

Director

> "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

SC

SooHoon C.

Co-Founder

> "Despite the challenges with reporting, my overall experience with Freshsales has been positive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

LF

Laura F.

Administrator

> "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949)

TK

Ted K.

Support Specialist

> "Freshsales is helping our business grow and spread our product to new lucky customers"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

DL

Deborah L.

Marketing Director

> "Freshworks' support team does not have any clue what they are talking about."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

KA

Karol A.

Junior Sales Support Specialist

> "I like the fact, that if offers you some basic features of customization"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

TV

Tanmayu V.

Business Development Manager

> "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

LH

Leslie H.

Marketing Director

> "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055)

GC

George C.

Business Development

> "Sometimes it can be a little bit clunky and things like workflows do not work that effectively."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538)

Aaron N.

Strategy Analyst

> "It has a great feature list."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

VR

Verified Reviewer

Director

> "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

AC

Alvaro C.

CEO

> "We have all our operations integrated in Freshworks ecosystems."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344)

VR

Verified Reviewer

Client Lead

> "A bit expensive"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034)

Susang R.

Product Marketer

> "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705)

Sri Lakshmi Swetha V.

Customer Advisor

> "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939)

VR

Verified Reviewer

CEO

> "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309)

BB

Bryan B.

Business Counselor

> "The sales process was hard because we started with an inside sales rep because we are a small group."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798)

Andrei P.

Data Scientist

> "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720)

AB

Adam B.

Business Development Manager

> "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

MD

Melvin D.

Business Development Specialist

> "Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865425)

MN

Mahesh N.

CEO

> "Calling application (exotel) integration didnt work."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264)

AC

Adrianne C.

tele marketing/sales

> "Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up...."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3968875)

SK

Senthil K.

Manager

> "Pro version is bit costlier per user, pricing has to be reduced"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069)

SS

Sruti S.

AVP Customer Success

> "Custom fields, pipeline customizations are some of the best features that make the product convenient to use."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

SS

Sruti S.

AVP Customer Success

> "We are into IT consulting services, some B2B features seem irrelevant or inadequate."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

NV

Nikhil V.

Business Development Manager

> "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240)

KA

Karan A.

Owner

> "Lack of customization for my industry."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3875603)

JL

Julio L.

SDR

> "I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2994749)

Abhishek S.

Associate Consultant

> "Its reporting system is also not that effective."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4505841)

LMM

Luis Miguel M.

CCO

> "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546)

AD

Adrian D.

Sales Manager UK

> "Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967241)

Ibadat S.

agent

> "This software was part of our onboarding and i was blown away seeing all features."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6188684)

TW

Tara W.

Director of Sales & Onboarding

> "Lots of the reporting doesn't work the way that would be expected."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3871967)

LL

Lucky L.

Sales

> "Still need to get used to the interface but it is easier to use than HubSpot."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6227966)

Leonardo M.

CMO

> "Support was lacking when system was not performing - lagging."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3796177)

[View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/)

## User interface

[Nimble](https://www.capterra.com/p/123032/Nimble/)

4.38 (1,868)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

4.50 (622)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Nimble

32/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/123032/Nimble/#features)

Freshsales

Top features

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/155563/Freshsales/#features)

### Recognition

Nimble is recognized as a top-rated tool in 5 Capterra Shortlist reports

Freshsales is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Nimble

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Freshsales

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Nimble

-   By Nimble
-   Located in United States
-   Founded in 2009

Freshsales

-   By Freshworks
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$29.9/month

Price

$25/month

4.2

Features

4.4

4.3

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-123032/Salesforce-vs-Nimble)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$11/month

Price

$25/month

4.4

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales)

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$29.9/month

Price

$20/month

4.2

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/123032-152373/Nimble-vs-HubSpot-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$11/month

Price

$20/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-155563/HubSpot-CRM-vs-Freshsales)

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$29.9/month

Price

$14/month

4.2

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/123032-155928/Nimble-vs-Zoho-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$11/month

Price

$14/month

4.4

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155563-155928/Freshsales-vs-Zoho-CRM)

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$29.9/month

Price

$7/year

4.2

Features

4.5

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/123032-204998/Nimble-vs-Bigin-by-Zoho-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$11/month

Price

$7/year

4.4

Features

4.5

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM)

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$29.9/month

Price

$50/month

4.2

Features

4.3

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/123032-157279/Nimble-vs-Dynamics-365)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$11/month

Price

$14.99/month

4.4

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing)

[Nimble](https://www.capterra.com/p/123032/Nimble/)[4.38 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/)

vs

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/)

$29.9/month

Price

$250/month

4.2

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/123032-210630/Nimble-vs-Kylas)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,056)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$11/month

Price

$19/month

4.4

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-155563/Pipedrive-vs-Freshsales)