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Mitratech HotDocs vs Smokeball: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 32,236 reviews from Document Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Secure Data Storage
--
Document Storage
4.3
Mobile Access
NA
File Sharing
3.0
Email Management
NA
% Fit
Missing features
Feature ratings
Secure Data Storage
4.8
Document Storage
4.8
Mobile Access
NA
File Sharing
3.6
Email Management
4.6
User satisfaction
4.1
User reviews59
Ease of use
3.6
Functionality
4.0
Value for money
3.6
Customer support
3.7
4.8
User reviews297
Ease of use
4.7
Functionality
4.7
Value for money
4.5
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Mitratech HotDocs is used across banking, legal, financial and government institutes. It integrates with various business applications, such as CRM, governance, risk and compliance management and more

Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Jennifer G
Partner
5.0

Jenny G.: My name is Jenny. I am a partner at the law firm of Alexander Grossman. And I give Smokeball a rating of 5. Prior to signing on with Smokeball, we did not use any case-management software. We had our own system, which we'd been using for many years, where we had an index in a Word document of all of the Word documents that we had, which were just saved to our desktop and eventually to a server, but we had no way to connect that with clients or client matter. And when Smokeball came along, we were really interested because it made everything that we were previously doing much more streamlined. And what we were doing before really had no way to see all of the documents that we were doing for a particular client or a particular matter for that client. And Smokeball was able to do all of that. We decided to go with Smokeball because at the time, the price was a low introductory price. And it was something that we had not heard of before, just the idea of having all of our documents, all of our emails, all of our case notes and everything for a particular client and a particular matter all in one spot. The onboarding process with Smokeball was really streamlined and straightforward. They have great customer service. We had at least one dedicated person who was working with us on training and implementation. But whenever we had a question, we could call them. And it was really seamless. They came in into our office and set everything up with our scanner, with our printer, with our computer, so that it was all seamless. My advice for anybody considering getting Smokeball is, it's worth it. They have made our day-to-day practice so much simpler. Everything is easy to find in one place. They have great customer service. And something that I'm really impressed with is that we've been with them now for several years, and they're always coming out with new integrations with other programs, either that we've already been using, and it makes it easier for us to use those. One example is our title ordering software. But they're also adding more features to the program, which allow us to discontinue subscriptions to other services that we're paying with. So it's making the Smokeball service itself more economically feasible.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Access Expiration Management
388
Important

Mitratech HotDocs

21/45
  • Access Expiration Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Audit Trail
  • Commenting/Notes
  • Content Management
  • Document Classification
  • Document Editing
  • Drag & Drop
  • Email Management
  • File Conversion
  • Forms Management
  • Full Text Search
  • Metadata Extraction
  • Mobile Access
  • Optical Character Recognition
  • Reporting & Statistics
  • Search/Filter
  • SSL Security
  • Tagging
  • Task Management
  • Workflow Management
  • Access Controls/Permissions
  • API
  • Approval Process Control
  • Archiving & Retention
  • Collaboration Tools
  • Compliance Tracking
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Review
  • Document Storage
  • Electronic Signature
  • File Recovery
  • File Sharing
  • Offline Access
  • Secure Data Storage
  • Third-Party Integrations
  • Version Control
See All features
Hide Document Management Software Features -

Smokeball

Top Features
31/45
Show Document Management Software Features +
Mitratech HotDocs
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smokeball
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mitratech HotDocs
  • By Mitratech
  • Located in United States
  • Founded in 1998
Smokeball
  • By Smokeball
  • Located in United States
  • Founded in 2010
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