# Compare SiteMinder vs Little Hotelier 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SiteMinder and Little Hotelier based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/123133-144307/SiteMinder-vs-Little-Hotelier

---

# SiteMinder vs Little Hotelier Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SiteMinderLittle Hotelier2/4 selected

[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/)

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.0 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

[## SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/)

Starting Price

$85.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

PP

Based on [257 reviews](#user-reviews)

Positive

207

Neutral

16

Negative

34

[## Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.0 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

Starting Price

$109.00/month

Value-for-Money

3.9

Functionality

3.8

Ease of Use

4.1

Customer Service

3.9

Reviews Sentiment

ju

Based on [220 reviews](#user-reviews)

Positive

163

Neutral

22

Negative

35

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## Send this comparison chart to my inbox

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## Summary

* * *

Features in Hotel Channel Management Software

Best performer

34 / 50

Only SiteMinder

-   API
-   Billing & Invoicing
-   Customizable Reports

30 / 50

Only Little Hotelier

-   Calendar Management
-   Search/Filter

User satisfaction

User satisfaction

4.2

User reviews[257](https://www.capterra.com/p/123133/SiteMinder/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.0

Customer support

4.0

User satisfaction

4.0

User reviews[220](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

Ease of use

4.1

Functionality

3.8

Value for money

3.9

Customer support

3.9

Price starts from

Price starts from

$85Other, Per Month

-   Free version
-   Free trial

Price starts from

$109Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests.

Best for

Designed and built specifically for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins, and camping accommodation.

## User reviews

Pros & cons

PP

Panadda P.

Ecommerce Manager

> "The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6831234)

BT

Brooke T.

Manager

> "The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___7091079)

HD

Hoang D.

E-commerce Excutive

> "It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122)

Tawanda S.

Group Ecommerce Manager

> "Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136)

CS

Chutinath S.

Senior Distribution Sales Manager

> "SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6797460)

SB

Sawat B.

Revenue Manager

> "The AI support was not very responsive and did not provide direct or helpful answers to the issue."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6834140)

PP

Panadda P.

Ecommerce Manager

> "The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6831234)

CHC

Chi Ho C.

Channel Distribution Manager

> "The new interface is quite unfriendly, more steps for users to perform the task."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822687)

Tawanda S.

Group Ecommerce Manager

> "My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136)

KH

Kishen H.

General Manager

> "Too many steps to add and update new room types, too high credit card Fees"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6792390)

SB

Sebastian B.

IT Admin - ERP Systems

> "Stable Connection, friendly team, multi-property access, chat support is very helpful and solves problems quickly"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822608)

PP

Paresha P.

Reservation Manager

> "Mapping issue and rate code difficult to understand some time."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6840484)

HD

Hoang D.

E-commerce Excutive

> "The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122)

RM

Rudolf M.

Front Office

> "Lack of customization option for direct bookings page."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6776232)

Tawanda S.

Group Ecommerce Manager

> "On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136)

SL

Simon L.

General Manager

> "Lack of PMS functionalities: no way to handle groups, agents, segments."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6025636)

HD

Hoang D.

E-commerce Excutive

> "It simplifies the booking process and gives us better control over our inventory and rates."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122)

CS

Caroline S.

Channels Manager

> "The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3548936)

MS

Madison S.

Cluster Assist. E-Commerce Manager

> "It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6833581)

PA

Penny A.

Manager

> "Everything, the customer service is terrible."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6027402)

AV

ANTONIS V.

Hotel Manager

> "The rate management tools are excellent—especially useful if you want to set different rates for different OTAs."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6806858)

ES

Esmeralda S.

Owner/Director

> "The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3504032)

SB

Sawat B.

Revenue Manager

> "Its strongest points are its user-friendly interface, ease of managing channels, and reliability."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6834140)

KSM

Karol Samuel M.

CEO

> "It's quite simply a disaster, what happened with this once great product."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6220358)

KV

Khuong V.

E-Commerce Manager

> "The best part of SiteMinder is its seamless channel management."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6837782)

PA

Penny A.

Manager

> "Cost your business thousands"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6027402)

AJ

Atiwit J.

Customer support

> "Support team I like SiteMinder because it offers an easy-to-use platform that helps manage hotel bookings across multiple..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6792700)

PG

Peter G.

Owner Manager

> "I have repeatedly asked my account manager to call me and she hids behind her email."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4713988)

Tawanda S.

Group Ecommerce Manager

> "So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136)

DP

David P.

Managing Director

> "Our worst decision in the past 10 years was to start to use SiteMinder."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4602473)

HD

Hoang D.

E-commerce Excutive

> "The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122)

S Olaf L.

Owner

> "Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3313191)

SD

Sam D.

Partner Manager

> "Siteminder went the extra mile to assist us with onboarding with a distribution partner."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6828670)

PG

Peter G.

Owner Manager

> "Many staff has promised to call me back and I haven't heard from them."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4713988)

BT

Barbara T.

Group Revenue Analyst

> "I love the insights tab because it offers us a wealth of information"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6844002)

AS

Anthony S.

Owner

> "With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745)

DQ

Dio Q.

Digital Marketing Officer

> "I like the way how the insights are organized and the agents that helped on our inquiries have been a great help"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6827185)

DH

Dewi H.

E-commerce Manager

> "Really takes time mapping some channels that's not available on your listed"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___2930672)

SB

Sebastian B.

IT Admin - ERP Systems

> "We are rolling out 12 hotels on Siteminder now and we are getting quicker each time :)"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822608)

ML

Mase L.

Marketing Director

> "The backend interface is straight out of the 90s."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3339702)

GH

Guido H.

Consultant

> "Very good product, fantastic pre-implementation support, great follow up during the start up phase with a dedicated technical..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6807546)

MLS

Miss Leanne S.

Director

> "Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097)

BT

Barbara T.

Group Revenue Analyst

> "Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6844002)

WSF

Wei Shing F.

Distribution MAnager

> "Overall, its very system orientated, not very focused on user experience"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3411689)

PS

Pinar S.

sales and marketing manager

> "User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6811960)

MLS

Miss Leanne S.

Director

> "weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up)"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097)

HD

Hoang D.

E-commerce Excutive

> "What I like most about SiteMinder is its seamless channel management system."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122)

ML

Mase L.

Marketing Director

> "Customer service is generally unhelpful."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3339702)

BT

Brooke T.

Manager

> "Siteminder is a good platform until you have an issue."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___7091079)

AS

Anthony S.

Owner

> "My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than..."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745)

DQ

Dio Q.

Digital Marketing Officer

> "There have been some ups and downs but all i can say is that the insights page has been a great help."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6827185)

AS

Anthony S.

Owner

> "Support and personnel are unresponsive to client suggestions when problems or difficulties encountered."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745)

MS

Madison S.

Cluster Assist. E-Commerce Manager

> "Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6833581)

MLS

Miss Leanne S.

Director

> "The invoicing just doesn't work."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097)

SO

Sophia O.

Revenue analyst

> "There's 24/7 human assistance, and the agents are very pleasant. And they help as much as they can."

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6837173)

NU

Nick U.

General Manager

> "Siteminder refused to compensate"

[See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___2730885)

[View Reviews](https://www.capterra.com/p/123133/SiteMinder/reviews/)

JU

John U.

CEO

> "Support was fantastic and helped me through all of the set up and the operation of the platform was a breeze its..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6837860)

FM

Fawaz M.

General Manager

> "Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6883609)

AC

Anna C.

Commercial Advisor

> "What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6777428)

KM

KATHLEEN M.

Owner

> "I used the same company for 21 years and the gentleman retired and a new owner purchased the company and things..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6819986)

AJ

Adam J.

Assistant Manager

> "Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6801093)

MC

Mariami C.

director

> "For very small guesthouses or B&Bs, the monthly fee feels a bit steep — especially if you're not getting a high..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6776941)

JW

Jen W.

Director

> "He helped me work through my direct booking and mapping issue."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6842934)

AJ

Adam J.

Assistant Manager

> "The set-up process is fiddly and can mean you repeating several processes before fully activating your business..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6801093)

SD

Suzie D.

Owner and Innkeeper

> "I like having the app on my phone so I can take care of business on the go."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6827911)

DT

Danielle T.

Owner

> "I sent multiple emails canceling the service to which they responded I have to call in to cancel the service but..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6612417)

AW

Anin W.

Managing Director

> "fast response support, issues get solved in matter of minutes not days."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6818017)

ZDNR

Zarista Dewi Noor R.

Guesthouse Manager

> "Additionally, we sometimes experience delays in synchronization between Little Hotelier’s channel manager and..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6805389)

MC

Mariami C.

director

> "The booking engine with promo codes is a great feature for encouraging direct bookings."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6776941)

SM

Stuart M.

Owner and operator

> "There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6804438)

BB

Benjamin B.

CEO

> "I left the call with a much better understanding and really appreciated both her support and the system provided..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6820923)

KK

Kerry K.

Owner

> "It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6812931)

MC

Mariami C.

director

> "I’d recommend it to other small hotel owners who want a simple, all-in-one solution without hiring extra staff..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6776941)

PB

Paul B.

Director

> "Good, but the text notification of bookings/cancellations disappear - you are unable to refer back to them"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6812833)

BB

Benjamin B.

CEO

> "As a new site, I’d definitely enjoy a lower subscription fee, but overall, great first impression."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6820923)

EF

Elizabeth F.

Owner

> "I had to stop using because i only got one booking with one booking agency. So decided prematurely stop as i..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6705750)

MC

Mariami C.

director

> "Great for saving time and avoiding double bookings."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6776941)

DS

David S.

Owner, Manager, Operator

> "I know they get people who don't know how to check a computer is switched on, but I am not one of them and just..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6423011)

JW

Jen W.

Director

> "Very happy with my experience as the problem was corrected fairly quickly and \[sensitive content hidden\] was..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6842934)

KK

Kerry K.

Owner

> "The only advice on this was to go through incognito/private browsing, which worked but is not convenient."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6812931)

AD

Allen D.

Director

> "It's cost effective which is great."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6827273)

JS

John S.

CEO

> "Inability to connect to dynamic pricingCustomer support is slow (days to reply)Invoicing is not automatic - when..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#SoftwareAdvice___4934831)

AL

Astrid L.

Managing director

> "Somewhat simple to use with fast feedback from both AI support - and a support team readily available after a..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6785914)

AG

Alessandra G.

Hotel Manager

> "We had no support on how to fix rates, how to understand things and how to continue."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6804253)

GG

Gerry G.

Sales Director

> "So far LH is helping us to manage our OTA and OHW."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6779812)

AA

Anne A.

Owner operator

> "Today the room closure function doesn't work."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#SoftwareAdvice___6716743)

AG

Alessandra G.

Hotel Manager

> "I only like the fact that has an APP linked to it and that is relatively cheap."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6804253)

HAM

Hi Angela M.

Owner

> "The lack of onboarding no accountability and zero account service"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6385775)

AJ

Adam J.

Assistant Manager

> "Staff are always there to help and answer any query, whether big or small"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6801093)

AA

Anne A.

Owner operator

> "Functionality seems to have glitches regularly."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#SoftwareAdvice___6716743)

LS

Lieley S.

Assistant Hospitality Manager

> "I have thoroughly enjoyed learning to use little hotelier and have enjoyed experimenting with its features."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6806354)

MA

Marco A.

Director

> "Th invoicing system gives problems."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6777990)

KK

Kerry K.

Owner

> "I receive the help I need when using the chat. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6812931)

KT

Kristin T.

Owner

> "I feel completely scammed now because of their terrible platform and even worse customer service."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6442866)

SM

Stuart M.

Owner and operator

> "Helpful humans on the chat screens."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6804438)

RD

Robert D.

Manager

> "After two weeks we still have not had customer service and the payments received into Little Hotelier have not..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___5083179)

AD

Allen D.

Director

> "Customer support is ever present."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6827273)

AC

Anna C.

Commercial Advisor

> "Without \[sensitive content hidden\]’s help, I wouldn’t have been able to resolve it on my own."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6777428)

TL

Tiffany L.

Assistant Accountant

> "Customer Services is great, very helpful and get to you really quick."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6821950)

DT

Danielle T.

Owner

> "We decided to go with another software because of the poor customer service!"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6612417)

AD

Allen D.

Director

> "Great customer support."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6827273)

AA

Anne A.

Owner operator

> "The other day the entire (global) site was down on a Saturday!"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#SoftwareAdvice___6716743)

AM

ANGELA M.

Doc in economy

> "Thank you for the helpful ideas and suggestions"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6839457)

VR

Verified Reviewer

Owner

> "System overall very cumbersome and slow."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6398445)

TL

Tiffany L.

Assistant Accountant

> "Platform is simple and easy to use."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6821950)

DT

Danielle T.

Owner

> "The customer service is horrible. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6612417)

YP

Yudit P.

Ecommerce

> "I will be recommend this to another client in the future"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6826231)

ME

Matt E.

Owner

> "We didn't like the software and requested to cancel free trial via the online form."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6242653)

PG

Peter G.

President

> "Backed by good service and support which has been great on the few occasions I have needed it."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6799788)

Ricardo C.

Reservations Manager

> "It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___4294017)

JM

JEN M.

Operations Manager

> "I am looking forward to receiving direct bookings."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6806345)

GR

Gina R.

Business Owner

> "The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___3526122)

MG

Muthiah G.

hotel general Manager Rtd

> "Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___3741054)

ME

Matt E.

Owner

> "I have been invoiced and payment illegally charged from my account."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6242653)

AL

Astrid L.

Managing director

> "Training sessions during set up were great."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6785914)

Ricardo C.

Reservations Manager

> "However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___4294017)

VR

Vicki R.

Owner

> "As long as I get good support I am happy."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6787620)

AV

Adam V.

co-owner

> "What really concerns us is that we keep getting mapping errors despite having mapped our channels with the help..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#GetApp___3695708)

AS

Amanda S.

Office Manager

> "Easy to use and reasonably priced"

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6784009)

ML

Michael L.

General Manager

> "Dont wast your time and money with Siteminder, Little Hotelier and Guestjoy."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___5015353)

CP

Cindy P.

General manager

> "It is user friendly, it has a nice interface."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6795334)

AV

Adam V.

co-owner

> "Oh, and their websites are really really basic and lack important things like ADA compliance (one template does..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#GetApp___3695708)

MJ

Melvin J.

director

> "The system is accessible and easy to use."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6776801)

ME

Matt E.

Owner

> "The little hoteliers free trial is a scam. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6242653)

TJ

Thomas J.

Owner and Manager

> "After setup is done, easy doing."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6810346)

EG

Elizabeth G.

New Product

> "There is so little customer service. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#GetApp___4809466)

JM

JEN M.

Operations Manager

> "Little Hotelier has been fairly easy to set up."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___6806345)

Ricardo C.

Reservations Manager

> "We will be ditching the software as it does not meet the most essential part of a booking system: payment..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___4294017)

MB

Marcia B.

Owner and Manager

> "Also, the sales person was very helpful, I wish she was the tech-support or training person. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___4871067)

SH

Shawn H.

Reservation Manager

> "no way to add any additionals with varying price points. "

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#GetApp___3773105)

TL

Tondelia L.

Manager

> "I can see the reservations for all my booking channels and do reports for my housekeeping and invoicing and can..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___2860261)

Ricardo C.

Reservations Manager

> "We are not against their payment system, we are upset they gave us absolutely NO alternative or option."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___4294017)

ML

Michael L.

General Manager

> "fairly nice gui and layout."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___5015353)

SH

Shawn H.

Reservation Manager

> "Rate system is antiquated."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#GetApp___3773105)

PB

Pawel B.

Director

> "Phone App provided is Simple in use and allows to manage new reservations in the system."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___3558680)

GN

Getu N.

Manager

> "Must admit the people who are helping in customer support are not trained and we have to wait days for finding..."

[See full review](https://www.capterra.com/p/144307/Little-Hotelier/#Capterra___3029282)

[View Reviews](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

## User interface

[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)

4.25 (257)

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

4.03 (220)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

SiteMinder

Top features

34/50

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Availability Management
-   Billing & Invoicing
-   Billing Rate Management
-   Booking Management
-   Calendar Management
-   Channel Analytics
-   Channel Management
-   Contact Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Discount Management
-   Drag & Drop
-   Dynamic Pricing
-   Electronic Payments
-   Email Templates
-   Employee Management
-   Event Calendar
-   Generative AI
-   Inventory Management
-   Invoice Management
-   Kill Switch
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Channel Distribution
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Channel Sync
-   Multi-Location
-   Online Booking
-   Price/Margin Management
-   Promotions Management
-   Real-Time Data
-   Reporting & Statistics
-   Reservations Management
-   Restriction Management
-   Room Booking
-   Room Inventory
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/123133/SiteMinder/#features)

Little Hotelier

30/50

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Availability Management
-   Billing & Invoicing
-   Billing Rate Management
-   Booking Management
-   Calendar Management
-   Channel Analytics
-   Channel Management
-   Contact Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Discount Management
-   Drag & Drop
-   Dynamic Pricing
-   Electronic Payments
-   Email Templates
-   Employee Management
-   Event Calendar
-   Generative AI
-   Inventory Management
-   Invoice Management
-   Kill Switch
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Channel Distribution
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Channel Sync
-   Multi-Location
-   Online Booking
-   Price/Margin Management
-   Promotions Management
-   Real-Time Data
-   Reporting & Statistics
-   Reservations Management
-   Restriction Management
-   Room Booking
-   Room Inventory
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/144307/Little-Hotelier/#features)

### Recognition

No recognitions have been awarded to SiteMinder

No recognitions have been awarded to Little Hotelier

### Deployment & support

SiteMinder

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Little Hotelier

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SiteMinder

-   By SiteMinder
-   Located in Australia
-   Founded in 2012

Little Hotelier

-   By SiteMinder
-   Located in Australia
-   Founded in 2012

## Popular Comparisons

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vs

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[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.03 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

vs

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4.1

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