SiteMinder vs Inngenius PMS: Which is a better fit?

Apichet A

General Manager

I love its reliability and consistency of its work. The sales team and support team are professional and helpful.

The Bookingbutton from Siteminder is the worst we have come accross.

The support for new set-ups is amazing and couldn't be better. From the technical part like developments and features we would be happy for some update of what is in the making.

Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay.

Overall this is one of best systems ever and very user friendly, which is very important.

The worst I have experienced. In fact it is non existent.

Siteminder is a powerful software (channel manager) that used so far, and is reliable and stable.

Date picker widget is useless, just a square box with no options at all, customization not possible. Reservation dates (check in/out) are delivered not in UK format.

Easy to use and believe me they are always there to help for everything you need, they have great customer service. A high quality PMS system with a good price.

Sometimes I find it hard to look up a past customer. Maybe this is an impossible request.

Customer support also amazing.I would like to thank CSR for his amazing supports. Yesterday almost 3-4 hours nonstop he helped us to manage room types and mapping in online reservation systems.

They do have a limited email capacity installed with their product so you can give your guests arrival information, etc. But it is not conducive to long term contact with your guests.

I would definitely recommend to all properties that are looking for a pms that is cloud based, friendly, has great value for the money, and the customer support is super fast.

Functionality of: Block to Reservation by Group Reservation.

The very first thing i noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business.

At first it was a bit hard to understand but once you get the hang of it it's a piece of cake.