# Compare SiteMinder vs Cloudbeds 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Cloudbeds and SiteMinder based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123133-158839/SiteMinder-vs-Cloudbeds --- # Cloudbeds vs SiteMinder Features and Cost Comparison Last updated May 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CloudbedsSiteMinder2/4 selected [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) [## Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [341 reviews](#user-reviews) Positive 284 Neutral 19 Negative 38 [## SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) Starting Price $85.00/month Value-for-Money 4 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment PP Based on [257 reviews](#user-reviews) Positive 207 Neutral 16 Negative 34 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Hotel Channel Management Software Best performer 40 / 50 Only Cloudbeds - Accounting - Billing Rate Management - Calendar Management 34 / 50 Only SiteMinder - Alerts/Notifications - Event Calendar User satisfaction User satisfaction 4.3 User reviews[341](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.1 User satisfaction 4.2 User reviews[257](https://www.capterra.com/p/123133/SiteMinder/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.0 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $85Other, Per Month - Free version - Free trial Best for Best for Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. Best for Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests. ## User reviews Pros & cons EH Eric H. Owner > "It's been a powerful tool for our team to scale from one property to four properties." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7121601) JR Jeanette R. Proprietor > "Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7095742) OP Olga P. Hotel Manager > "It provides all the necessary tools to manage hotel operations effectively." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7127860) TM Tori M. Owner Operator > "After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7127894) TM Tori M. Owner Operator > "I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7127894) JR Jeanette R. Proprietor > "The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7095742) Louie B. Owner - Operator > "During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6867096) OP Olga P. Hotel Manager > "In the hospitality industry, where time is critical, delays can directly impact operations and guest experience." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7127860) CS Chelsea S. Manager > "We have felt it's a great product for the cost, with decent customer support and a great help article library." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7126618) CM Cameron M. CEO > "worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7047823) CS Chelsea S. Manager > "I have found the transition to Cloudbeds, and use of the product, easy and excellent." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7126618) CM Cameron M. CEO > "Cloudbeds is hands-down the worst customer service on the planet." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7047823) MS Manveer S. Owner > "I really liked how easy the CloudBed hotel management software was to use." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___7121923) KG Kari G. Front desk > "No way to sort individual dates no easy way to fine specific data for DAI." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6759513) HB Henk B. Owner > "The onboarding is ok and in the beginning it looks realy nice. Until you start using it...." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067) HB Henk B. Owner > "I have never seen any of those request being picked up and translated into an update." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067) KE Kira E. Executive Assistant > "I love the online program so that I can check on items and make reservations from our main corporate office." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668) NB Navraj B. Owner > "Not setup to support basic steps of service for any hotel business." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990) SP Shamita P. Director of Sales > "Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3604342) KI Kenji I. GM > "Taxes aren't included in payout breakdowns, not sure how that was decided." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070) KI Kenji I. GM > "Nice calendar and dashboard." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070) Louie B. Owner - Operator > "I believe one of the biggest things lacking today in business is relationship and loyalty." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6867096) VR Verified Reviewer Application Engineer > "What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4910739) HB Henk B. Owner > "Release introduce new problems that never get solved." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067) Christopher G. owner > "It is easy to use on the desktop or mobile.... and the Service is amazing.. " [See full review](https://www.capterra.com/p/158839/Cloudbeds/#GetApp___6450343) KI Kenji I. GM > "A simple report will force you to do a bunch of manual calculations." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070) JG Jehiel G. Owner > "Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5078300) PPT Poul Percy T. CEO > "Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly,..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6144769) KE Kira E. Executive Assistant > "Cloudbeds is an all in one system which makes running the day to day operations easy." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668) CB Charles B. Pres > "Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593) BB Brian B. gm > "Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6164596) BB Brian B. gm > "Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6164596) KG Kari G. Front desk > "It’s so user friendly." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6759513) NB Navraj B. Owner > "Technical support is non existent." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990) HE Henrico E. Director > "It has for a long time served as an umbrella in my hospitality management journey." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6295854) KI Kenji I. GM > "The software can be painfully unintuitive." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070) NP Nancy P. Owner > "Despite having a large amount of features, the Cloudbeds interface is still simplified enough for users to work their way through..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3594453) VR Verified Reviewer managing partner > "So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6015976) YT Yoselin T. Recepcionist > "The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3599403) NB Navraj B. Owner > "Reports are useless." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990) RL Richard L. Owner > "Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3527698) NB Navraj B. Owner > "Technical support is trash." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990) KE Kira E. Executive Assistant > "They are always creating new features and working on improvements which is great." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668) RM Reece M. Manager > "I’d rate them lower if it was possible" [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6711878) JG Jehiel G. Owner > "We really like your team's commitment to help solve problems." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5078300) KI Kenji I. GM > "Reporting is oddly very lacking." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070) JD Julieann D. Director > "So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia" [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4814640) VR Verified Reviewer managing partner > "By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6015976) JT Jordin T. Manager > "It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3439571) RA Roger A. Owner > "They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4678554) LG Larry G. Operations Manager > "From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893) GD Greg D. Owner > "Additionally, the checkout page on the website they build you is not end user friendly for customers." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___4900197) SS Sam S. Proprietor > "Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540249) JG Jennifer G. CFO > "THIEVES, they allowed someone to transfer my account without my approval and authorization." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___5004630) SB Selene B. Hotel Manager > "We haven't had any problems with overbooking since I started using Cloudbeds and I'm saving so much time." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3577379) DE David E. Owner > "Cloudbeds still is trying to charge us even though no services were provided. " [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6047529) HS Henry S. Lodging Manager > "There are a lot of great features for managing your property like a hotel." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4421167) RD Ryan D. Managing Director > "The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540083) MN Mahesh N. Owner > "The team member are very supportive in the sense of billing support,technical help and they are real human behind this software." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3740261) LG Larry G. Operations Manager > "There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893) CS Corey S. General Manager > "I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3531094) KB Kerry B. Director > "The customer service is far too complicated and takes too long." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6046248) LG Larry G. Operations Manager > "This frees up our front desk staff and they have time to perform other tasks!" [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893) RL Richard L. Owner > "Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3527698) CB Charles B. Pres > "The system is easy to use." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593) LG Larry G. Operations Manager > "The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893) OF Oriana F. Manager > "The game changer for me is the customer support which is always very very fast with well trained staff." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3538608) CB Charles B. Pres > "I’ve had multiple complaints from guests who have tried to book but cannot." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593) AH Alex H. Owner > "We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3354778) JL Johan L. Idoalot > "Not overviewing the actual customer price." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5034984) TB Tommy B. General Manager > "Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___2846744) SH Svetlana H. Ceo > "It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___4642381) PA Pharinya A. (Ex) night shift > "All-in-one software that anyone can learn within a few hours or days." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540067) CB Charles B. Pres > "Unforgivable issue since this should be their primary function." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593) Andrew D. Managing Director > "The market for hospitality management apps isn't exactly huge, so without many other options to try we've been forced to double..." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___2876569) KK Kevin K. Owner > "We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4689068) SP Shamita P. Director of Sales > "The team and information on Cloudbeds University is very resourceful." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3604342) HE Henrico E. Director > "I had issues with bookings." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6295854) LT Linh T. GM > "The room rate is linked with OTAs, the calendar view is awesome, easy to follow, and keeps track of all reservations." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3017468) DE David E. Owner > "The set up was never completed." [See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6047529) [View Reviews](https://www.capterra.com/p/158839/Cloudbeds/reviews/) PP Panadda P. Ecommerce Manager > "The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6831234) BT Brooke T. Manager > "The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___7091079) HD Hoang D. E-commerce Excutive > "It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122) Tawanda S. Group Ecommerce Manager > "Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136) CS Chutinath S. Senior Distribution Sales Manager > "SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6797460) SB Sawat B. Revenue Manager > "The AI support was not very responsive and did not provide direct or helpful answers to the issue." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6834140) PP Panadda P. Ecommerce Manager > "The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6831234) CHC Chi Ho C. Channel Distribution Manager > "The new interface is quite unfriendly, more steps for users to perform the task." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822687) Tawanda S. Group Ecommerce Manager > "My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136) KH Kishen H. General Manager > "Too many steps to add and update new room types, too high credit card Fees" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6792390) SB Sebastian B. IT Admin - ERP Systems > "Stable Connection, friendly team, multi-property access, chat support is very helpful and solves problems quickly" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822608) PP Paresha P. Reservation Manager > "Mapping issue and rate code difficult to understand some time." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6840484) GH Guido H. Consultant > "Very good product, fantastic pre-implementation support, great follow up during the start up phase with a dedicated technical..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6807546) RM Rudolf M. Front Office > "Lack of customization option for direct bookings page." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6776232) HD Hoang D. E-commerce Excutive > "The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122) SL Simon L. General Manager > "Lack of PMS functionalities: no way to handle groups, agents, segments." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6025636) Tawanda S. Group Ecommerce Manager > "On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136) CS Caroline S. Channels Manager > "The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3548936) PS Pinar S. sales and marketing manager > "User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6811960) PA Penny A. Manager > "Everything, the customer service is terrible." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6027402) HD Hoang D. E-commerce Excutive > "It simplifies the booking process and gives us better control over our inventory and rates." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122) ES Esmeralda S. Owner/Director > "The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3504032) MS Madison S. Cluster Assist. E-Commerce Manager > "It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6833581) KSM Karol Samuel M. CEO > "It's quite simply a disaster, what happened with this once great product." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6220358) AV ANTONIS V. Hotel Manager > "The rate management tools are excellent—especially useful if you want to set different rates for different OTAs." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6806858) PA Penny A. Manager > "Cost your business thousands" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6027402) SB Sawat B. Revenue Manager > "Its strongest points are its user-friendly interface, ease of managing channels, and reliability." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6834140) PG Peter G. Owner Manager > "I have repeatedly asked my account manager to call me and she hids behind her email." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4713988) KV Khuong V. E-Commerce Manager > "The best part of SiteMinder is its seamless channel management." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6837782) DP David P. Managing Director > "Our worst decision in the past 10 years was to start to use SiteMinder." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4602473) GA Ghia A. Office > "Today was a good call - agent \[sensitive content hidden\] answered my questions and she showed me a tip in the future if I need to..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6808042) S Olaf L. Owner > "Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3313191) AJ Atiwit J. Customer support > "Support team I like SiteMinder because it offers an easy-to-use platform that helps manage hotel bookings across multiple channels..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6792700) PG Peter G. Owner Manager > "Many staff has promised to call me back and I haven't heard from them." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___4713988) Tawanda S. Group Ecommerce Manager > "So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6780136) AS Anthony S. Owner > "With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745) HD Hoang D. E-commerce Excutive > "The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122) DH Dewi H. E-commerce Manager > "Really takes time mapping some channels that's not available on your listed" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___2930672) SD Sam D. Partner Manager > "Siteminder went the extra mile to assist us with onboarding with a distribution partner." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6828670) ML Mase L. Marketing Director > "The backend interface is straight out of the 90s." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3339702) BT Barbara T. Group Revenue Analyst > "I love the insights tab because it offers us a wealth of information" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6844002) MLS Miss Leanne S. Director > "Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly." [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097) DQ Dio Q. Digital Marketing Officer > "I like the way how the insights are organized and the agents that helped on our inquiries have been a great help" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6827185) WSF Wei Shing F. Distribution MAnager > "Overall, its very system orientated, not very focused on user experience" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3411689) SB Sebastian B. IT Admin - ERP Systems > "We are rolling out 12 hotels on Siteminder now and we are getting quicker each time :)" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6822608) MLS Miss Leanne S. Director > "weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up)" [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097) BT Barbara T. Group Revenue Analyst > "Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6844002) ML Mase L. Marketing Director > "Customer service is generally unhelpful." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___3339702) HD Hoang D. E-commerce Excutive > "What I like most about SiteMinder is its seamless channel management system." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6789122) AS Anthony S. Owner > "My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure..." [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745) BT Brooke T. Manager > "Siteminder is a good platform until you have an issue." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___7091079) AS Anthony S. Owner > "Support and personnel are unresponsive to client suggestions when problems or difficulties encountered." [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2685745) DQ Dio Q. Digital Marketing Officer > "There have been some ups and downs but all i can say is that the insights page has been a great help." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6827185) MLS Miss Leanne S. Director > "The invoicing just doesn't work." [See full review](https://www.capterra.com/p/123133/SiteMinder/#SoftwareAdvice___2783097) MS Madison S. Cluster Assist. E-Commerce Manager > "Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process." [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___6833581) NU Nick U. General Manager > "Siteminder refused to compensate" [See full review](https://www.capterra.com/p/123133/SiteMinder/#Capterra___2730885) [View Reviews](https://www.capterra.com/p/123133/SiteMinder/reviews/) ## User interface 4.29 (341) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) 4.25 (257) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Cloudbeds Top features 40/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Calendar Management - Channel Analytics - Channel Management - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Discount Management - Drag & Drop - Dynamic Pricing - Electronic Payments - Email Templates - Employee Management - Event Calendar - Generative AI - Inventory Management - Invoice Management - Kill Switch - Maintenance Scheduling - Mobile Access - Multi-Channel Distribution - Multi-Channel Management - Multi-Channel Marketing - Multi-Channel Sync - Multi-Location - Online Booking - Price/Margin Management - Promotions Management - Real-Time Data - Reporting & Statistics - Reservations Management - Restriction Management - Room Booking - Room Inventory - Search/Filter - Task Management - Template Management - Third-Party Integrations [See all features](https://www.capterra.com/p/158839/Cloudbeds/#features) SiteMinder 34/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Calendar Management - Channel Analytics - Channel Management - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Discount Management - Drag & Drop - Dynamic Pricing - Electronic Payments - Email Templates - Employee Management - Event Calendar - Generative AI - Inventory Management - Invoice Management - Kill Switch - Maintenance Scheduling - Mobile Access - Multi-Channel Distribution - Multi-Channel Management - Multi-Channel Marketing - Multi-Channel Sync - Multi-Location - Online Booking - Price/Margin Management - Promotions Management - Real-Time Data - Reporting & Statistics - Reservations Management - Restriction Management - Room Booking - Room Inventory - Search/Filter - Task Management - Template Management - Third-Party Integrations [See all features](https://www.capterra.com/p/123133/SiteMinder/#features) ### Recognition Cloudbeds is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to SiteMinder ### Deployment & support Cloudbeds Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SiteMinder Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Cloudbeds - By Cloudbeds - Located in United States - Founded in 2012 SiteMinder - By SiteMinder - Located in Australia - Founded in 2012 ## Popular Comparisons [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,537)](https://www.capterra.com/p/152433/Hostaway/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.7 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152433-158839/Hostaway-vs-Cloudbeds) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/)[4.70 (162)](https://www.capterra.com/p/193259/Flex-PMS/reviews/) $85/month Price $40/month 4.2 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/123133-193259/SiteMinder-vs-Flex-PMS) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [Lodgify](https://www.capterra.com/p/131924/Lodgify/)[4.53 (1,289)](https://www.capterra.com/p/131924/Lodgify/reviews/) Contact vendor for pricing Price $16/month 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/131924-158839/Lodgify-vs-Cloudbeds) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[4.63 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) $85/month Price $23.86/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/123133-135751/SiteMinder-vs-eZee-Absolute) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [eZee Centrix](https://www.capterra.com/p/135677/eZee-Centrix/)[4.72 (345)](https://www.capterra.com/p/135677/eZee-Centrix/reviews/) Contact vendor for pricing Price $32/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135677-158839/eZee-Centrix-vs-Cloudbeds) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[4.68 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/) $85/month Price $15/month 4.2 Features 4.4 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/103570-123133/Sirvoy-Booking-System-vs-SiteMinder) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[4.29 (241)](https://www.capterra.com/p/183836/Amenitiz/reviews/) Contact vendor for pricing Price €42/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/158839-183836/Cloudbeds-vs-Amenitiz) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [easybooking](https://www.capterra.com/p/177658/JULIA/)[4.21 (38)](https://www.capterra.com/p/177658/JULIA/reviews/) $85/month Price €38/month 4.2 Features 4.1 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/123133-177658/SiteMinder-vs-JULIA) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [Guesty](https://www.capterra.com/p/159377/Guesty/)[4.43 (467)](https://www.capterra.com/p/159377/Guesty/reviews/) Contact vendor for pricing Price $23/month 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158839-159377/Cloudbeds-vs-Guesty) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.03 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) $85/month Price $109/month 4.2 Features 3.8 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/123133-144307/SiteMinder-vs-Little-Hotelier) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.29 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) vs [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.03 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) Contact vendor for pricing Price $109/month 4.1 Features 3.8 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/144307-158839/Little-Hotelier-vs-Cloudbeds) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[4.25 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) vs [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,537)](https://www.capterra.com/p/152433/Hostaway/reviews/) $85/month Price Contact vendor for pricing 4.2 Features 4.7 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/123133-152433/SiteMinder-vs-Hostaway)