# Compare Meltwater vs Critical Mention 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Meltwater and Critical Mention based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123153-187045/Meltwater-vs-Critical-Mention --- # Meltwater vs Critical Mention Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MeltwaterCritical Mention2/4 selected [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) [Critical Mention](https://www.capterra.com/p/187045/Critical-Mention/)[4.3 (13)](https://www.capterra.com/p/187045/Critical-Mention/reviews/) [## Meltwater](https://www.capterra.com/p/123153/Meltwater/)[4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) Starting Price Contact vendor Value-for-Money 3.4 Functionality 4 Ease of Use 4 Customer Service 3.7 Reviews Sentiment KA Based on [96 reviews](#user-reviews) Positive 72 Neutral 15 Negative 9 [## Critical Mention](https://www.capterra.com/p/187045/Critical-Mention/)[4.3 (13)](https://www.capterra.com/p/187045/Critical-Mention/reviews/) Starting Price $1.00/year Value-for-Money 4 Functionality 4.2 Ease of Use 4.1 Customer Service 4.8 Reviews Sentiment Based on [13 reviews](#user-reviews) Positive 12 Neutral 0 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### monday.com 4.6 (6,028) * * * Starting Price $9.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Brandwatch 4.2 (254) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * Highest Rated ### Cloud Campaign 4.9 (159) * * * Starting Price $49.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ### HubSpot Marketing Hub 4.5 (6,228) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 3,879 reviews from social media analytics tools software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Not enough reviews Feature ratings Post Scheduling 4.2 Reporting/Analytics 3.6 Performance Metrics 1.0 Engagement Tracking 3.6 Content Management 4.3 \--%Fit Missing features Feature ratings Post Scheduling NA Reporting/Analytics 4.1 Performance Metrics NA Engagement Tracking NA Content Management NA User satisfaction User satisfaction 4.0 User reviews[96](https://www.capterra.com/p/123153/Meltwater/reviews/) Ease of use 4.0 Functionality 4.0 Value for money 3.4 Customer support 3.7 User satisfaction 4.3 User reviews[13](https://www.capterra.com/p/187045/Critical-Mention/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.0 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from $1Per Year - Free version - Free trial Best for Best for SaaS solution that helps communication professionals across all industries create digital marketing strategies to monitor media on social networks and manage influencer marketing. Best for Global businesses in Public Relations, Marketing, Brand Managers, Government, Education and more ## User reviews Pros & cons KA Karly A. Marketing Analytics and Research Manager > "The social listening / social media analysis tool was helpful (before we switched products)!" [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___6585010) KA Karly A. Marketing Analytics and Research Manager > "I didn't love the user experience of Meltwater–it didn't feel overly intuitive." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___6585010) EY Enes Y. Information Technology > "Thanks to its reporting and analysis, I can create a strategy for myself by looking at the data and this application is free." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3571445) AG Abe G. VP > "As a product/platform, Meltwater was an overpriced, worse alternative to Google alerts and provided no semblance of quality..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___4540968) Rishikesh M. Social Analytics > "My overall experiencee with meltwater is great." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___6505384) AG Abe G. VP > "From a services/support/client success perspective, this is where the disappointment continues. Despite messaging our "client..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___4540968) Marina C. President > "My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___4946167) AG Abe G. VP > "After several weeks, this has still not been addressed, and the \[sensitive content hidden\] has not responded to any emails..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___4540968) EZ Eric Z. Director of Advancement > "The daily emails with social media and article monitoring is useful but Google Alerts does the same." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3607092) ES Erica S. Account Director > "The data was often lacking, both because of the publications missing from the tool as well as the way metrics were presented." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3781256) KA Katie A. Communications Manager > "The best part about Meltwater is how easy/user-friendly it is compared to our previous product (Cision), and our account rep is..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3829262) VR Verified Reviewer VP, Marketing & Communications > "Articles were repeated multiple times, so really did not give an accurate representation of the writings." [See full review](https://www.capterra.com/p/123153/Meltwater/#GetApp___3552454) VR Verified Reviewer VP, Marketing & Communications > "I liked that I could find mentions of my company easily." [See full review](https://www.capterra.com/p/123153/Meltwater/#GetApp___3552454) ES Erica S. Account Director > "The platform interface was difficult to interact with." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3781256) DS Danielle S. Social Media Manager > "I like that I get a daily digest every morning at 9:30 am that helps me identify opportunities to engage with online users during..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2728935) EZ Eric Z. Director of Advancement > "Unfortunately, the company's customer service leaves much to be desired." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3607092) MC Maxim C. marketing manager > "The daily reports directly in my inbox are super convenient." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3348270) EZ Eric Z. Director of Advancement > "That alone causes me to highly discourage anyone from using this product." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3607092) AD Ana D. PR & Communication Manager CEE/Europe > "Most relevant features are related to the fact that we could (relatively) easy see how our messages (key ones) were taken over by..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2770278) EZ Eric Z. Director of Advancement > "Customer service is horrid." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3607092) RB Ron B. Communications Analyst > "Overall, this was a great platform to use to better realize a fully encompassing social strategy: Social Media management,..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2546745) KW Kathy W. AVP PR > "a few typos in search criteria setup from prior account managers - but nothing that affects its usability" [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2460181) SR Shane R. Director - Analytics & Marketing > "one of the most comprehensive listening platforms." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___3072230) AK Anna K. Marketing > "They have potential as a service, but for our needs they aren't the best option." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2594919) JB Jo B. Development Manager > "In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost..." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2770176) EC Ernest C. COO > "Formatting on export is less flexible." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2471183) SC Shantel C. Operations Assistant > "Meltwater is user-friendly and a huge help in monitoring media coverage for our clients." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2835538) DC David C. Director > "The customer service and their business practices are just unethical and deceptive." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2608478) JB Jo B. Development Manager > "The team are available on hand if needed, and very helpful and supportive of training, very much solution led in all areas." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2770176) BJ Bertrand J. Founder > "Poor quality of the journalist user base." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2343128) DG Dawn G. Owner > "If you are new to social media marketing and need a software that is easy to follow, Meltwater is one of the best on the market." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2656560) BJ Bertrand J. Founder > "As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services." [See full review](https://www.capterra.com/p/123153/Meltwater/#Capterra___2343128) [View Reviews](https://www.capterra.com/p/123153/Meltwater/reviews/) Not enough reviews ## User interface [Meltwater](https://www.capterra.com/p/123153/Meltwater/) 3.98 (96) [Critical Mention](https://www.capterra.com/p/187045/Critical-Mention/) 4.31 (13) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Meltwater Top features 40/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - API - Automated Scheduling - Benchmarking - Calendar Management - Campaign Analytics - Campaign Management - Campaign Scheduling - Charting - Commenting/Notes - Competitor Monitoring - Content Library - Content Management - Customizable Branding - Customizable Reports - Dashboard - Dashboard Creation - Data Import/Export - Data Visualization - Engagement Tracking - Generative AI - Influencer Tracking - Keyword Tracking - Lead Attribution - @mentions - Monitoring - Multi-Channel Data Collection - Multi-Channel Management - Multi-Channel Marketing - Performance Metrics - Post Scheduling - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Search/Filter - Sentiment Analysis - Social Advertising - Social Media Integration - Social Media Monitoring - Social Performance Management - Social Promotion - Tagging - Third-Party Integrations - Trend Analysis [See all features](https://www.capterra.com/p/123153/Meltwater/#features) Critical Mention 19/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - API - Automated Scheduling - Benchmarking - Calendar Management - Campaign Analytics - Campaign Management - Campaign Scheduling - Charting - Commenting/Notes - Competitor Monitoring - Content Library - Content Management - Customizable Branding - Customizable Reports - Dashboard - Dashboard Creation - Data Import/Export - Data Visualization - Engagement Tracking - Generative AI - Influencer Tracking - Keyword Tracking - Lead Attribution - @mentions - Monitoring - Multi-Channel Data Collection - Multi-Channel Management - Multi-Channel Marketing - Performance Metrics - Post Scheduling - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Search/Filter - Sentiment Analysis - Social Advertising - Social Media Integration - Social Media Monitoring - Social Performance Management - Social Promotion - Tagging - Third-Party Integrations - Trend Analysis [See all features](https://www.capterra.com/p/187045/Critical-Mention/#features) ### Recognition Meltwater is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Critical Mention ### Deployment & support Meltwater Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Critical Mention Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Meltwater - By Meltwater - Located in Norway - Founded in 2001 Critical Mention - By Critical Mention - Located in United States - Founded in 2002 ## Popular Comparisons [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[3.98 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) vs [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[4.69 (3,419)](https://www.capterra.com/p/159351/Zoho-Social/reviews/) Contact vendor for pricing Price $15/month 4.0 Features 4.5 4.0 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/123153-159351/Meltwater-vs-Zoho-Social) [Critical Mention](https://www.capterra.com/p/187045/Critical-Mention/)[4.31 (13)](https://www.capterra.com/p/187045/Critical-Mention/reviews/) vs [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/)[4.38 (24)](https://www.capterra.com/p/161487/Talkwalker/reviews/) $1/year Price $9600/year 4.2 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/161487-187045/Talkwalker-vs-Critical-Mention) [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[3.98 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,796)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.0 Features 4.3 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-123153/HootSuite-vs-Meltwater) [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[3.98 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) vs [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,228)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Contact vendor for pricing Price $15/month 4.0 Features 4.4 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/123153-171840/Meltwater-vs-HubSpot-Marketing) [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[3.98 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) vs [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Contact vendor for pricing Price $199/month 4.0 Features 4.2 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121447-123153/Sprout-Social-vs-Meltwater) [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[3.98 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) vs [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[4.26 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Contact vendor for pricing Price $249/month 4.0 Features 4.3 4.0 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/123153-131274/Meltwater-vs-Sprinklr-Platform)