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Private lenders, hard money lenders of all sizes: individual/family funds, administrators, GP LPs, mutual fund trusts, MICs, private equity funds.
Banks, Credit Unions, Home Mortgage Lenders, Mortgage Bankers.
The Automator team has been amazing in providing Graysbrook Capital with custom solutions that has increased our business efficiency substantially.
At the present time, there has not been any features that are a problem.
The best part of Mortgage Automator is it makes it very easy for me to run a brokerage and still manage the administration company. This system makes it super easy to navigate through each deal.
If I had to find a negative; it is that we have a unique business and there was a little pain in the beginning when getting our customized construction commitment created.
The customer service team is also fantastic, they are super responsive and either fix the issue quickly or escalate to back end engineering to implement.
Required setup should not be put off. If you take the time to set it up from the beginning the right way, it will pay dividends later.
The overall experience has been positive as the system has many good features, is continuously being updated with new features and is user friendly.
Everything that frustrated me about this software has been addressed and resolved at this time.
My experience with LQB has been nothing short than stellar. The support staff is super friendly and always answers the phone in a good mood.
Lack of business rules that can control auto firing of field.
LendingQB is a great partner, making customer service a priority. They’ve got an awesome and talented team – open to feedback and suggestions for improvement.
Lack of developers with LQB experience out in the field.
LendingQB has supported our mortgage process, allowed us to scale up and scale down, and has been a great partner since 2013. Customer support is fantastic.
Weak with compliance features. Lack of ability to customize.
Great, easy to use reporting, customer support reps are extremely responsive & helpful, support site is excellent, many features are customizable through workflow rules.
Although users are restricted based on their individual or role permissions, there is no warning alert or lock-out feature if more than one user is in the file at the same time.
Chris: My name is Chris. I'm a Vice President of Sales for a mid to large sized company, and we give mortgage Automator a five rating. We were working through manual processing with Microsoft products in the Microsoft suite. It was not working for us due to lack of automation and not being intuitive. It was extremely manual. I chose Mortgage Automator due to their staff knowing every answer to every question we have, their ability to scale our company and our growth appropriately by responding to our needs immediately and taking our concerns seriously when there were any hiccups along the way. Mortgage Automator has an exceptionally easy platform to start on. It is web-based and the shell of what they create is actually right out of the box, immediately able to go, as opposed to a lot of other products that involve tons of customization. Additionally, they do allow you to customize beyond this point very easily. My recommendation would be absolutely test Mortgage Automator against other providers in the same field. It becomes a very easy pickup and price point. Everything about Mortgage Automator from the intuition, to the pricing structure, to their customer service is substantially above their competitors.
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