# Compare Bonterra Apricot vs CharityTracker 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CharityTracker and Bonterra Apricot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/123342-132388/Bonterra-Case-Management-vs-CharityTracker

---

# CharityTracker vs Bonterra Apricot Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CharityTrackerBonterra Apricot2/4 selected

[CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/)

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

[## CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

CL

Based on [1,059 reviews](#user-reviews)

Positive

986

Neutral

64

Negative

9

[## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [225 reviews](#user-reviews)

Positive

192

Neutral

18

Negative

15

## Summary

* * *

Key features rated by users

Features selected based on 4,319 reviews from nonprofit software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Credit Card Processing

NA

For Nonprofits

4.8

Electronic Payments

NA

Accounting

NA

Member Database

4.8

\--%Fit

Missing features

Feature ratings

Credit Card Processing

NA

For Nonprofits

4.4

Electronic Payments

NA

Accounting

NA

Member Database

4.7

User satisfaction

User satisfaction

4.5

User reviews[1,059](https://www.capterra.com/p/132388/CharityTracker/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.6

Customer support

4.5

User satisfaction

4.2

User reviews[225](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

3.9

Customer support

4.1

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Nonprofits of all sizes who want to eliminate spreadsheets: Human services & social services, social workers, faith-based ministries & churches, schools, government, shelters, food pantries & more.

Best for

Human Services, Victim's Support, Child & Family Services, Foundations, Faith-Based Services, Food Services, Senior Services, Workforce Services, Developmental Services and more...

## User reviews

Pros & cons

CL

Cathy L.

Program Director

> "This insight allows us to see clear connections between the care provided and each client’s progress toward self-reliance. When setting goals, we..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609)

GH

Greg H.

Worship and Outreach Pastor

> "I’m thinking of having generic ROIs printed for the individuals to complete on the spot and adding to CT later. If I fail to enter information on..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6813777)

SG

Sherri G.

Executive Director

> "We love using Charity Tracker—it streamlines distributions, simplifies case management, and enables us to post needs or surplus items to share..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6811911)

AC

Amy C.

Support Services Manager

> "It is very hard to keep files organized as there is no place for open/closed files and we have had to get creative to make it function properly..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801429)

KA

Katrinna A.

President

> "The ability to integrate it with our new Equip for Life Program to be able to add new clients with their information on a simple platform that can..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6810031)

MT

Melissa T.

Director of Operations

> "There are some custom fields we have created and I cannot get those fields to pull with details on any reports."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6811121)

CL

Cathy L.

Program Director

> "It’s a daily privilege to represent a tool that plays such a vital role in the collective success of our community’s helping programs. Because..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609)

TH

Tynisha H.

program manager

> "I have had trouble with some of the names not coming up by last name and having to type in first name do to the spelling or uppercase letters it..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801449)

CL

Cathy L.

Program Director

> "What I appreciate most about CharityTracker is how it has helped our county’s agencies move beyond simple resource distribution to achieving..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609)

TH

Tynisha H.

program manager

> "I have had trouble with some of the names not coming up by last name and having to type in first name do to the spelling or uppercase letters it..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801449)

SK

Shelley K.

Program Administrator

> "The database simplifies reporting, and its expandability opens up exciting possibilities for features we haven’t even begun to use yet."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801371)

AC

Amy C.

Support Services Manager

> "I would not consider Charity Tracker to be a true case management software as there is no was to view only "open" or "closed" files."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801429)

KS

Karla S.

Evangelization Assistant

> "This is a very efficient way to be able to serve our church and allow us to serve many, not just the same people all the time."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801423)

JS

Jodi S.

Communications and Program Administration

> "At times, the system can be slow to load, which can interrupt workflow during busy periods."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801421)

SA

Susan A.

Family Case Coordinator

> "I like that we can upload documents as it allows us to keep pretty much paper free."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801388)

LN

Lukis N.

CEO

> "Again, I cannot rate their products or customers service highly enough."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7107778)

CM

Camille M.

Skills Coach

> "overall, i enjoy the program and think it is very useful especially with the self customizing options, but would suggest for larger companies to..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802462)

JF

Jordan F.

Pantry Mananger

> "I think that its very hard for me personally to make changes to specific items."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802428)

CE

Cathy E.

AVP of Community Impact

> "The ease of use for all levels of technology knowledge, customer support is excellent, reporting is superior and the value for the cost is amazing!"

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7099335)

Panashe B.

IT Specialist

> "Charity Tracker may lack advanced reporting features, and its user interface could benefit from some enhancements, making it less user-friendly..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6004180)

ACO

Ana Catalina O.

Community Trainer and Data Specialist

> "I would love to see your product roadmap because I am trying to grow out network of agencies and it is helpful when talking to them and getting..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802391)

WKH

William K H.

Lead Data Entry

> "I find the reports awkward to modify and customize."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801537)

LN

Lukis N.

CEO

> "They go above and beyond to assist your team in delivering exactly what you need without trying to oversell you unnecessary software additions."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7107778)

CG

Cade G.

Director of Operations

> "Charity Tracker was hard for my volunteers to learn at first."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801481)

LL

Laura L.

Executive Director

> "Also love that we can have as many users on it as we need since we have a lot of volunteers that help with different aspects."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6815619)

GH

Greg H.

Worship and Outreach Pastor

> "The ROI (Release of Information) is unhandy. "

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6813777)

EO

Emilee O.

Care Manager

> "It's easy to find out what then needs are in our area and it's very easy to post what my patients needs for other entities to help me find..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6808685)

MD

Mapillar D.

Founder/CEO

> "I don't like the the fact that I have to wait until the next day or run a report to be able to see up to date total assistance."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___3059930)

CA

Catherine A.

Program Manager

> "It has been helpful and the savings of space and resources from not having to print and store all the files is wonderful."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801398)

KC

Kimberly C.

volunteer

> "Not sure how the company could fix this but it is an issue."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___4218172)

MS

Miranda S.

Data Analyst

> "Also, we like the referral process within CharityTracker and are looking forward to seeing the impact made in our community as a result."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6806170)

ED

Eva D.

Benevolence Coordinator

> "Some applications do not apply to us - may not ever use some of those features."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___3053404)

PS

Pat S.

Manager, Community Outreach

> "Bulletin feature made mass communication simple. "

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7026523)

VR

Verified Reviewer

Analyst

> "Customer support is not good."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___4650149)

CM

Camille M.

Skills Coach

> "I like that we can clearly run reports on exactly what area we are attempting to monitor."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802462)

DH

Dwana H.

Secretary

> "Well, a lot of the employees who didn't work in the office and couldn't use a computer very well had a problem with going from a new case to..."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2354791)

JF

Jason F.

Executive Director

> "This is the first case management program we have used for our non-profit and it fits everything we need."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801390)

DA

Duane A.

Secretary

> "There isn't a community posting board."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2781083)

PS

Pat S.

Manager, Community Outreach

> "Reporting functions customizable, very useful."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7026523)

KH

Koya H.

Social Services Manager

> "Customer service sometimes is hard to get a hold of as well."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2793187)

PM

Paula M.

President, Board of Directors

> "The initial introduction to Charity Tracker was accurate, the training was thorough, and the daily use of the database is easy"

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6805018)

VR

Verified Reviewer

Owner

> "It seems a little outdated, and I wish it were more user friendly."

[See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2326436)

[View Reviews](https://www.capterra.com/p/132388/CharityTracker/reviews/)

VR

Verified Reviewer

Case Manager I

> "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474)

VR

Verified Reviewer

Family support and resource specialist

> "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957)

MS

Michaela S.

Data and Reporting Analyst

> "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

VR

Verified Reviewer

Registered Nurse

> "Very slow with loading and set up by filters of accessbility to see information with having a high caseload"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363)

CC

Charmaine C.

Trauma Support Coordinator

> "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366)

GH

Gregory H.

IT and Operations Manager

> "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196)

CF

Colyn F.

Case Manager

> "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338)

BH

BRAD H.

Director of Collective Impact

> "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296)

CC

Charmaine C.

Trauma Support Coordinator

> "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366)

HF

Heidi F.

Executive Director

> "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

LH

Lakeesha H.

Case management

> "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working with..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524)

VR

Verified Reviewer

Program Analyst

> "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283)

MS

Michaela S.

Data and Reporting Analyst

> "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

HF

Heidi F.

Executive Director

> "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

NS

Nick S.

Mobile Response Team Coordinator

> "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025)

BG

BRYAN G.

Site Coordinator

> "Usually on the important days there was an almost guarantee that the website would run slow or not at all."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

VR

Verified Reviewer

Human Services Case Manager

> "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277)

BG

BRYAN G.

Site Coordinator

> "The ability to talk to someone to help and troubleshoot was very difficult."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

MS

Michaela S.

Data and Reporting Analyst

> "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

DC

Dana C.

Program Manager

> "It has glitches sometimes when I cannot get to the info that I need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273)

DA

Daniel A.

Executive Director

> "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467)

RM

Rita M.

Chief Operations Officer

> "The overall costs for this system is quite expensive when you only have 40 users."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355)

MO

Maxwell O.

Program Manager

> "There are robust reporting features, security, support for multiple programs and customer support and training programs."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399)

VP

Vanessa P.

Executive Director

> "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

RM

Rita M.

Chief Operations Officer

> "It is great to have the ability to customized fields to gather the information that we need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355)

HF

Heidi F.

Executive Director

> "The customer service is pretty much nonexistent unless you want to communicate via chat."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

WP

Winona P.

Social Worker

> "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230)

JE

Joey E.

Shift Lead

> "In comparison Apricot is clunky, somewhat confusing and frustrating to use."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492)

AK

Alaiya K.

Case Management

> "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

AB

Anthony B.

Peer Support

> "Not enough color options to adjust for my eyesight."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683)

LJ

Laverne J.

Case Manger

> "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117)

SW

Sarah W.

Crisis Speicialist

> "I don't like that it's sometimes unclear where you have to click to get where you need to go."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295)

AD

Amanda D.

Community Health Worker

> "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231)

CA

Caleigh A.

Outreach and Volunteer Licensed Master Social Worker

> "Searching for past documentation can be time consuming and confusing. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594)

SA

Stephanie A.

Case Manager

> "It keeps all needed information in a central location that can easily be updated."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368)

HF

Heidi F.

Executive Director

> "I keep getting the same generic email in response saying I'm not allowed to cancel."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

MD

Melissa D.

Outreach Manager

> "That helps immensely when entering services for the whole family."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297)

KM

Keri M.

Medical Case Manager

> "Cannot access housing and I have no archive button"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296)

MS

Michaela S.

Data and Reporting Analyst

> "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

DSK

Dr. Sollo K.

Director of Workforce Initiatives

> "Slow, freezes a lot, Does not respond well to queries."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400)

WP

Winona P.

Social Worker

> "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230)

AK

Alaiya K.

Case Management

> "The least thing I liked was the freezing at times of the soft ware."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

BG

BRYAN G.

Site Coordinator

> "Easy to find things. When the system was working you could upload documents and sign off on papers easily."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

DA

Daniel A.

Executive Director

> "It’s getting more expensive each year."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467)

JV

Jacquelyn V.

Case Manager

> "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550)

GK

Gabriella K.

Operations Director

> "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360)

VR

Verified Reviewer

Family support and resource specialist

> "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957)

LA

Laurie A.

Mobility Mentor Coach

> "Not able to delete an incorrect entry. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435)

MO

Maxwell O.

Program Manager

> "I have used it as a case management application in two different organizations for the last five years and seeing the improvements..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399)

RF

Rickie F.

Intake

> "transfer of information is not as easy as data input"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567)

SB

Stephanie B.

case manager

> "I use it daily and it is great and I love how my organization can customize to fit our needs"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421338)

KC

Kennon C.

Program Manager

> "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items,..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194)

TB

Tracey B.

Program Specialist

> "The product really allows you to capture your data."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209)

VP

Vanessa P.

Executive Director

> "The system is not customizable or user friendly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

MS

Michaela S.

Data and Reporting Analyst

> "For us, the admins, we really like how easy it is to build and customize a template (form)."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

VP

Vanessa P.

Executive Director

> "The system is NOT user friendly and customer service is horrific."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

MK

Max K.

Case Manager

> "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300)

AK

Alaiya K.

Case Management

> "Then we would have to wait for IT to fix the technical difficulties."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

SD

Shirlee D.

DOO

> "I really used to like the customizable features of Apricot."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6837502)

MM

Meg M.

Director of Operations

> "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207)

CA

Caleigh A.

Outreach and Volunteer Licensed Master Social Worker

> "I am able to run reports and document notes without complaint. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594)

JM

Jari M.

Chief Services Officer

> "You can't PDF a client file for a auditor and doc upload managment is not easy to organize."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001)

DC

Dana C.

Program Manager

> "Information is easily located; it's user friendly and contains the data needed to make my job easier."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273)

JH

Jessica H.

Executive Director

> "It was a difficult product to set up with little guidance."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292)

LK

Linda K.

Administrative Assistant

> "I do a lot of data input, and I find the system works well and is very intuitive."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6458819)

HF

Heidi F.

Executive Director

> "This was the beginning of 2024 I have been struggling for a year to use this system."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

JV

Jacquelyn V.

Case Manager

> "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550)

KB

Kristin B.

Impact Manager

> "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465)

MT

Michelle T.

Refugee Employment Supervisor

> "I also liked the format in which case notes were printed. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295440)

AJ

Amanda J.

Data Coordinator

> "I also do not like some of the features when trying to change some of our forms."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194)

AN

Alina N.

Outreach coordinator

> "I have the ability to make the reports exactly as to answer the reports My end users are not too internet savvy, the forms are..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5010889)

AR

Andrea R.

Managing Director Planning Compliance, Managment Systems

> "There are some occasions when depending on the report the numbers do not match."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543)

LM

Linda M.

Parole Transition Program Supervisor

> "Going from word documents to case management software made a huge difference."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845)

DK

Debbie K.

Executive Director

> "I find the tiers of forms confusing."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867)

RW

Ruqayyah W.

Tutor

> "Apricot is easier to use now that it has been upgraded to allow less time to fill out the boxes."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6261822)

JM

Jari M.

Chief Services Officer

> "Audit review is not designed well."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001)

BH

BRAD H.

Director of Collective Impact

> "Building forms and reports is easy, and the tech support is super."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296)

KB

Kristin B.

Impact Manager

> "We have been continually passed around with no single point of contact."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465)

JS

JILL S.

Career Navigator

> "It is easily accessible and allows cut and paste."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433777)

AJ

Amanda J.

Data Coordinator

> "I do not like building reports."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194)

[View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

## User interface

4.53 (1,059)

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)

4.24 (225)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CharityTracker

Top features

27/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/132388/CharityTracker/#features)

Bonterra Apricot

26/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features)

### Recognition

No recognitions have been awarded to CharityTracker

No recognitions have been awarded to Bonterra Apricot

### Deployment & support

CharityTracker

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Bonterra Apricot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CharityTracker

-   By Simon Solutions
-   Located in United States
-   Founded in 2006

Bonterra Apricot

-   By Bonterra
-   Located in United States
-   Founded in 2014

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