# Compare Bonterra Apricot vs Keela 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Keela and Bonterra Apricot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123342-154358/Bonterra-Case-Management-vs-Keela --- # Keela vs Bonterra Apricot Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: KeelaBonterra Apricot2/4 selected [Keela](https://www.capterra.com/p/154358/Keela/)[4.3 (314)](https://www.capterra.com/p/154358/Keela/reviews/) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) [## Keela](https://www.capterra.com/p/154358/Keela/)[4.3 (314)](https://www.capterra.com/p/154358/Keela/reviews/) Starting Price $160.00/month Value-for-Money 4.4 Functionality 4 Ease of Use 4.3 Customer Service 4.5 Reviews Sentiment Based on [314 reviews](#user-reviews) Positive 286 Neutral 21 Negative 7 [## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [226 reviews](#user-reviews) Positive 193 Neutral 18 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,615 reviews from nonprofit software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit High performer Feature ratings Credit Card Processing 4.2 For Nonprofits 4.5 Electronic Payments 4.1 Member Database 4.0 Accounting 3.0 \--%Fit Missing features Feature ratings Credit Card Processing NA For Nonprofits 4.4 Electronic Payments NA Member Database 4.7 Accounting NA User satisfaction User satisfaction 4.3 User reviews[314](https://www.capterra.com/p/154358/Keela/reviews/) Ease of use 4.3 Functionality 4.0 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[226](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $160Usage Based, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Keela is the ultimate donor management & fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more! Best for Human Services, Victim's Support, Child & Family Services, Foundations, Faith-Based Services, Food Services, Senior Services, Workforce Services, Developmental Services and more... ## User reviews Pros & cons BG Brian G. CFO > "We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156939) CW Cody W. Marketing and Donor Relations Coordinator > "After spending thousands of dollars, including additional import fees, and investing over two months into the migration process,..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160600) BG Brian G. CFO > "Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156939) VR Verified Reviewer Project Manager > "Some parts of the platform can feel limited or clunky, especially when customizing reports or email templates." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7155143) NN Nancy N. Vice President of Program and Administration > "Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7157165) CM Christine M. Accountant > "For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. " [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153282) CW Cody W. Marketing and Donor Relations Coordinator > "Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160600) WP Wendi P. Executive Director and Co-founder > "It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154712) KW Kathryn W. Office Administrator and Support > "I really like the automation function, the ability to customize pretty much everything, and the way the data is logged and..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153921) JR Jacquie R. CEO > "Cost of automation options limiting, given we do not have additional funds to support this at the moment." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156589) RM Rushna M. Donor Care Lead > "It has helped simplify many aspects of donor management and fundraising by centralizing key tools in one platform." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154701) CW Cody W. Marketing and Donor Relations Coordinator > "Unfortunately, the staff support and migration experience became the weakest part of the process." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160600) VR Verified Reviewer Project Manager > "It’s built specifically for nonprofits, so a lot of the features actually make sense for fundraising and donor management instead..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7155143) CW Cody W. Marketing and Donor Relations Coordinator > "What made the situation even worse was the lack of communication and accountability when these issues were raised." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160600) BG Brian G. CFO > "We like that there is some AI integrated with the software to help us identify areas where we can improve." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156939) MA Margaret A. Fund Development Co-ordinator > "Not all features are intuitive and updates to the system are not carefully communicated." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156890) SB Sharon B. Data Base Administrator > "I also appreciate being able to issue real time tax receipts with each qualifying donation." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153582) KW Kathryn W. Office Administrator and Support > "Sometimes it just doesn't work properly and I have to get creative with how to filter." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153921) RM Rushna M. Donor Care Lead > "For a nonprofit like ours, looking for an all-in-one fundraising and donor management solution, Keela has been a reliable and..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154701) CW Cody W. Marketing and Donor Relations Coordinator > "Unfortunately, this process left us with very little confidence in the platform moving forward." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160600) SB Sharon B. Data Base Administrator > "Keela is user-friendly, even at the novice level and the resource videos have helped me on my journey as our organization's..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153582) TT Trevor T. Marketing > "One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581327) JR Jacquie R. CEO > "The integrations with our other programs are also extremely helpful and have made our workflows much smoother." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156589) JB Julianne B. Office Administrator > "Their support staff takes a long time to resolve tickets." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153475) BH Blakeley H. Development Director > "I love the forms section and communications to keep everything in one database." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7157019) PB Peter B. Marketing Manager > "No flexibility in email template customization -- can't export external templates" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579575) MP Mallory P. Financial Manager > "My experience using Keela for our donor management at our Non-Profit has been great and I think I’ve finally found one I plan to..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7158293) RR Ronnie R. Marketing Communications Specialist > "Not being able to add stock/ quantities to revenue forms." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579615) MP Mallory P. Financial Manager > "The reports that are available have been useful for making decisions and planning future donor campaigns." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7158293) TD Tina D. Marketing & Funding Specialist > "Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5099750) KS Katrina S. Communication Manager > "It's easy to create reports, send mass communications, develop forms, and track grants." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7157811) Adrian H. CEO > "Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5100650) SB Sharon B. Data Base Administrator > "Keela is very intuitive and seamless in their processes, and their knowledge I've learned in one area has been a building block..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153582) BB Brynn B. Fundraising Coordinator > "Sometimes imports from external softwares can be tedious but I don't think that is specific to Keela, that is the case with any..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6007587) WP Wendi P. Executive Director and Co-founder > "I like that multiple staff can have different access for different purposes." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154712) MV Michael V. Fundraising Coordinator > "There are some minor UI issues that need to be fixed, particularly in the outgoing email tools." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6007551) EP Elsa P. General manager > "We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154590) HB Hal B. Development Manager > "For example, we had some payment security issues before Keela implemented Captcha features." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5098756) KW Kathryn W. Office Administrator and Support > "she has been so helpful and has gone above and beyond to help us with any questions we have as we are navigation new parts of the..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153921) CM Cathy M. Secretary > "Overall, I think we aren't using Keela to it's potential, but with a Charity that is basically Volunteer operated, it is..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5099045) MP Mallory P. Financial Manager > "It is made running email campaigns, simple, and easy to choose specific people to contact under specific circumstances." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7158293) AB Amber B. Executive Director > "The only issue we have had is with the Peer to Peer Fundraising function." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004833) JV Josh V. Executive Director > "The reporting and analysis tools are what convinced me to switch over." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153960) AI Andrew I. Program and Financial Officer > "Some of the features don't work well in Firefox which is surprising." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6056317) NN Nancy N. Vice President of Program and Administration > "Keela has been a great tool for managing communication with our donors." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7157165) KN Kayla N. Administrative Assistant > "Additionally, I have personally had issues with importing taking up to 6 hours with Keela." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5097778) BG Brian G. CFO > "Keela has a very user friendly interface and a robust set of donor management tools." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156939) MC Michelle C. Owner/Creative Director > "If you're not in the software and using it daily, it can be sometimes confusing to navigate when setting up a new campaign (for..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3835374) RM Rushna M. Donor Care Lead > "The system continues to evolve, and it’s clear they value customer feedback and long-term improvement." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154701) VR Verified Reviewer Director of Development and Communications > "The access form a mobile app/iPhone is not super easy." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004965) KE Kyle E. Co-ED > "Good donor management tool with great analytics about donors." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7157248) AF Annastasia F. Managing Director > "integrating our email provider with Keela's email function was difficult and managing unsubscribes has sometimes been a challenge." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___4801220) MA Margaret A. Fund Development Co-ordinator > "A CRM is essential to building better donor relations." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7156890) TY Tara Y. Office and Event Manager > "It is a big expense for us!" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004680) SS Sean S. IT and Grant Management > "The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581321) RC Ron C. CEO > "Keela would not return the money to us, so we contacted the CC company and disputed the charged. " [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___4658542) RM Rushna M. Donor Care Lead > "Their integration with Raisely is the best thing they launched in the recent past." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154701) ND Nicole D. Co-Founder > "The user interface can sometimes be challenging." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3834884) EP Elsa P. General manager > "Keela is a great CRM option for mid-sized non-profits." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154590) NW Niki W. accountant > "We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2370685) JR James R. Executive Director > "The donation forms are pretty easy to set up and for donors to use." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154678) Mackenzie D. Watershed Education Lead > "For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2360874) NL Natalie L. Executive Director > "Email campaigns are far more friendly to design with than our last product." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154825) DL Douglas L. President > "The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second -..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2500119) KH Karl H. Executive Director > "The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6584878) RD Rafael D. Marketing & Fundraising Manager > "The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2572555) JG Jared G. Communication Coordinator > "We can do just about everything we need to across of non-profit needs." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154697) MH Michelle H. Bookkeeper/Fundraising Coordinator > "Also, the fact that it can only integrate with Eventbrite doesn't help us." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3055577) DS Doug S. Executive Director > "Overall our experence has been great. When we needed help, Keela customer support was there every time." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153271) MJ Martine J. Founder, Executive Director > "The e-blasts templates are lacking in design and appeal." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2420946) MG Mayra G. Director of Education and Donor Stewardship > "My overall experience has been an easy integration in learning the system. How everything works and flows." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7160880) SB Susanna B. Stewardship Coordinator > "The spreadsheets for doing this are a bit confusing." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2353509) RM Rushna M. Donor Care Lead > "The team is responsive, genuinely listens to feedback and consistently works toward improving the platform." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7154701) DL Douglas L. President > "The reporting module seemed sooooo basic." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2500119) TT Trevor T. Marketing > "The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581327) MB Maria B. Operations Manager > "not very easy to customize my options..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2352195) KW Kathryn W. Office Administrator and Support > "We are still getting used to parts of the system and are learning new things every day." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___7153921) DB Dan B. Asst. Property Director > "It is not very friendly to use with my phone. " [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2572557) [View Reviews](https://www.capterra.com/p/154358/Keela/reviews/) VR Verified Reviewer Case Manager > "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474) VR Verified Reviewer Family support and resource specialist > "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) CF Colyn F. Case Manager > "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338) VR Verified Reviewer Registered Nurse > "Very slow with loading and set up by filters of accessbility to see information with having a high caseload" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363) MS Michaela S. Data and Reporting Analyst > "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) AW Alexsander W. Data Manager > "It was riddled with defects and inefficient structures." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7139743) CC Charmaine C. Trauma Support Coordinator > "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) GH Gregory H. IT and Operations Manager > "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196) NS Nick S. Mobile Response Team Coordinator > "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025) BH BRAD H. Director of Collective Impact > "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) VR Verified Reviewer Human Services Case Manager > "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277) HF Heidi F. Executive Director > "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) CC Charmaine C. Trauma Support Coordinator > "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this may..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) VR Verified Reviewer Program Analyst > "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283) LH Lakeesha H. Case management > "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working with..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524) HF Heidi F. Executive Director > "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) MO Maxwell O. Program Manager > "There are robust reporting features, security, support for multiple programs and customer support and training programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) BG BRYAN G. Site Coordinator > "Usually on the important days there was an almost guarantee that the website would run slow or not at all." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) MS Michaela S. Data and Reporting Analyst > "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) BG BRYAN G. Site Coordinator > "The ability to talk to someone to help and troubleshoot was very difficult." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) WP Winona P. Social Worker > "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) DC Dana C. Program Manager > "It has glitches sometimes when I cannot get to the info that I need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) AK Alaiya K. Case Management > "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) VP Vanessa P. Executive Director > "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MS Michaela S. Data and Reporting Analyst > "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) HF Heidi F. Executive Director > "The customer service is pretty much nonexistent unless you want to communicate via chat." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) LJ Laverne J. Case Manger > "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117) AB Anthony B. Peer Support > "Not enough color options to adjust for my eyesight." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683) AD Amanda D. Community Health Worker > "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231) SW Sarah W. Crisis Speicialist > "I don't like that it's sometimes unclear where you have to click to get where you need to go." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295) DA Daniel A. Executive Director > "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "Searching for past documentation can be time consuming and confusing. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) RM Rita M. Chief Operations Officer > "It is great to have the ability to customized fields to gather the information that we need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) HF Heidi F. Executive Director > "I keep getting the same generic email in response saying I'm not allowed to cancel." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) WP Winona P. Social Worker > "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) DSK Dr. Sollo K. Director of Workforce Initiatives > "Slow, freezes a lot, Does not respond well to queries." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400) BG BRYAN G. Site Coordinator > "Easy to find things. When the system was working you could upload documents and sign off on papers easily." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) AK Alaiya K. Case Management > "The least thing I liked was the freezing at times of the soft ware." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) JV Jacquelyn V. Case Manager > "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) GK Gabriella K. Operations Director > "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting way..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360) VR Verified Reviewer Family support and resource specialist > "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) RM Rita M. Chief Operations Officer > "The overall costs for this system is quite expensive when you only have 40 users." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) MO Maxwell O. Program Manager > "I have used it as a case management application in two different organizations for the last five years and seeing the improvements..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) VP Vanessa P. Executive Director > "The system is not customizable or user friendly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) SB Stephanie B. case manager > "I use it daily and it is great and I love how my organization can customize to fit our needs" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421338) VP Vanessa P. Executive Director > "The system is NOT user friendly and customer service is horrific." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) TB Tracey B. Program Specialist > "The product really allows you to capture your data." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209) JE Joey E. Shift Lead > "In comparison Apricot is clunky, somewhat confusing and frustrating to use." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492) MK Max K. Case Manager > "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300) AK Alaiya K. Case Management > "Then we would have to wait for IT to fix the technical difficulties." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "I am able to run reports and document notes without complaint. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) MM Meg M. Director of Operations > "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207) SA Stephanie A. Case Manager > "It keeps all needed information in a central location that can easily be updated." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368) JM Jari M. Chief Services Officer > "You can't PDF a client file for a auditor and doc upload managment is not easy to organize." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) DC Dana C. Program Manager > "Information is easily located; it's user friendly and contains the data needed to make my job easier." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) JH Jessica H. Executive Director > "It was a difficult product to set up with little guidance." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292) LK Linda K. Administrative Assistant > "I do a lot of data input, and I find the system works well and is very intuitive." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6458819) DA Daniel A. Executive Director > "It’s getting more expensive each year." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) JV Jacquelyn V. Case Manager > "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) HF Heidi F. Executive Director > "This was the beginning of 2024 I have been struggling for a year to use this system." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) AN Alina N. Outreach coordinator > "I have the ability to make the reports exactly as to answer the reports My end users are not too internet savvy, the forms are very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5010889) AJ Amanda J. Data Coordinator > "I also do not like some of the features when trying to change some of our forms." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) LM Linda M. Parole Transition Program Supervisor > "Going from word documents to case management software made a huge difference." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845) AR Andrea R. Managing Director Planning Compliance, Managment Systems > "There are some occasions when depending on the report the numbers do not match." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543) MD Melissa D. Outreach Manager > "That helps immensely when entering services for the whole family." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297) KM Keri M. Medical Case Manager > "Cannot access housing and I have no archive button" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296) BH BRAD H. Director of Collective Impact > "Building forms and reports is easy, and the tech support is super." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) LA Laurie A. Mobility Mentor Coach > "Not able to delete an incorrect entry. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435) MS Michaela S. Data and Reporting Analyst > "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) RF Rickie F. Intake > "transfer of information is not as easy as data input" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567) JS JILL S. Career Navigator > "It is easily accessible and allows cut and paste." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433777) KC Kennon C. Program Manager > "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items, will..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194) RG Rosa G. Executive Assistant, operations coordinator > "The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and highly..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691256) DK Debbie K. Executive Director > "I find the tiers of forms confusing." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867) CL Christie L. Senior Executive Administrator > "The ability to streamline case notes and create reports have been critical to saving time and streamlining overall efforts. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027594) JM Jari M. Chief Services Officer > "Audit review is not designed well." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) VA Vivian A. Safe Release Support Specialist > "The friendly user capacity, especially when I am transferring from one to another organization" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6616023) AJ Amanda J. Data Coordinator > "I do not like building reports." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) BP Bill P. President & CEO > "What I like the most about Apricot is that I can design my forms as I see fit, without writing any code." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011085) KB Kristin B. Impact Manager > "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) [View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) ## User interface 4.32 (314) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) 4.23 (226) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Keela Top features 34/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/154358/Keela/#features) Bonterra Apricot 26/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features) ### Recognition Keela is recognized as a top-rated tool in 4 Capterra Shortlist reports Bonterra Apricot is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Keela Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Bonterra Apricot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Keela - By Aplos - Located in United States - Founded in 2009 Bonterra Apricot - By Bonterra - Located in United States - Founded in 2014 ## Popular Comparisons [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,451)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $160/month Price $119/month 4.0 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-154358/DonorPerfect-Fundraising-Software-vs-Keela) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Contact vendor for pricing Price $0/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/123342-156860/Bonterra-Case-Management-vs-Donorbox) [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) $160/month Price $0 4.0 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/154358-172048/Keela-vs-Givebutter) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Contact vendor for pricing Price $0 4.1 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/123342-172048/Bonterra-Case-Management-vs-Givebutter) [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) $160/month Price $99/month 4.0 Features 4.2 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/102088-154358/NeonCRM-vs-Keela) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,451)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Contact vendor for pricing Price $119/month 4.1 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-123342/DonorPerfect-Fundraising-Software-vs-Bonterra-Case-Management) [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $160/month Price $125/month 4.0 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131207-154358/Bloomerang-vs-Keela) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (485)](https://www.capterra.com/p/220131/Zeffy/reviews/) Contact vendor for pricing Price CA$0 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/123342-220131/Bonterra-Case-Management-vs-Zeffy) [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $160/month Price Contact vendor for pricing 4.0 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-154358/Bonterra-Guided-Fundraising-vs-Keela) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-123342/Bonterra-Guided-Fundraising-vs-Bonterra-Case-Management) [Keela](https://www.capterra.com/p/154358/Keela/)[4.32 (314)](https://www.capterra.com/p/154358/Keela/reviews/) vs [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) $160/month Price $50/month 4.0 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/97513-154358/DonorSnap-vs-Keela) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.64 (340)](https://www.capterra.com/p/136488/Flipcause/reviews/) Contact vendor for pricing Price $125/month 4.1 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/123342-136488/Bonterra-Case-Management-vs-Flipcause)