# Compare Bonterra Apricot vs CaseWorthy 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bonterra Apricot and CaseWorthy based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123342-154789/Bonterra-Case-Management-vs-CaseWorthy --- # Bonterra Apricot vs CaseWorthy Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bonterra ApricotCaseWorthy2/4 selected [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) [CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[4.4 (44)](https://www.capterra.com/p/154789/CaseWorthy/reviews/) [## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [225 reviews](#user-reviews) Positive 192 Neutral 18 Negative 15 [## CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[4.4 (44)](https://www.capterra.com/p/154789/CaseWorthy/reviews/) Starting Price $0.01/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment NG NG mc Based on [44 reviews](#user-reviews) Positive 41 Neutral 1 Negative 2 ## Not a match? 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Best for Health & Human Services Govt Agencies, HMIS & Housing, Veterans, Refugees, Employment, Education, Victims Services, Domestic Violence, Child Family Srvcs, Senior Srvcs, Multi-Service, Meal Delivery ## User reviews Pros & cons VR Verified Reviewer Case Manager I > "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474) VR Verified Reviewer Family support and resource specialist > "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) MS Michaela S. Data and Reporting Analyst > "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) VR Verified Reviewer Registered Nurse > "Very slow with loading and set up by filters of accessbility to see information with having a high caseload" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363) CC Charmaine C. Trauma Support Coordinator > "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) GH Gregory H. IT and Operations Manager > "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196) CF Colyn F. Case Manager > "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338) BH BRAD H. Director of Collective Impact > "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) CC Charmaine C. Trauma Support Coordinator > "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) HF Heidi F. Executive Director > "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) LH Lakeesha H. Case management > "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working with..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524) VR Verified Reviewer Program Analyst > "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283) MS Michaela S. Data and Reporting Analyst > "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) HF Heidi F. Executive Director > "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) NS Nick S. Mobile Response Team Coordinator > "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025) BG BRYAN G. Site Coordinator > "Usually on the important days there was an almost guarantee that the website would run slow or not at all." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) VR Verified Reviewer Human Services Case Manager > "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277) BG BRYAN G. Site Coordinator > "The ability to talk to someone to help and troubleshoot was very difficult." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) MS Michaela S. Data and Reporting Analyst > "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) DC Dana C. Program Manager > "It has glitches sometimes when I cannot get to the info that I need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) DA Daniel A. Executive Director > "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) RM Rita M. Chief Operations Officer > "The overall costs for this system is quite expensive when you only have 40 users." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) MO Maxwell O. Program Manager > "There are robust reporting features, security, support for multiple programs and customer support and training programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) VP Vanessa P. Executive Director > "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) RM Rita M. Chief Operations Officer > "It is great to have the ability to customized fields to gather the information that we need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) HF Heidi F. Executive Director > "The customer service is pretty much nonexistent unless you want to communicate via chat." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) WP Winona P. Social Worker > "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) JE Joey E. Shift Lead > "In comparison Apricot is clunky, somewhat confusing and frustrating to use." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492) AK Alaiya K. Case Management > "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) AB Anthony B. Peer Support > "Not enough color options to adjust for my eyesight." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683) LJ Laverne J. Case Manger > "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117) SW Sarah W. Crisis Speicialist > "I don't like that it's sometimes unclear where you have to click to get where you need to go." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295) AD Amanda D. Community Health Worker > "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "Searching for past documentation can be time consuming and confusing. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) SA Stephanie A. Case Manager > "It keeps all needed information in a central location that can easily be updated." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368) HF Heidi F. Executive Director > "I keep getting the same generic email in response saying I'm not allowed to cancel." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) MD Melissa D. Outreach Manager > "That helps immensely when entering services for the whole family." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297) KM Keri M. Medical Case Manager > "Cannot access housing and I have no archive button" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296) MS Michaela S. Data and Reporting Analyst > "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) DSK Dr. Sollo K. Director of Workforce Initiatives > "Slow, freezes a lot, Does not respond well to queries." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400) WP Winona P. Social Worker > "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) AK Alaiya K. Case Management > "The least thing I liked was the freezing at times of the soft ware." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) BG BRYAN G. Site Coordinator > "Easy to find things. When the system was working you could upload documents and sign off on papers easily." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) DA Daniel A. Executive Director > "It’s getting more expensive each year." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) JV Jacquelyn V. Case Manager > "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) GK Gabriella K. Operations Director > "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360) VR Verified Reviewer Family support and resource specialist > "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) LA Laurie A. Mobility Mentor Coach > "Not able to delete an incorrect entry. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435) MO Maxwell O. Program Manager > "I have used it as a case management application in two different organizations for the last five years and seeing the improvements..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) RF Rickie F. Intake > "transfer of information is not as easy as data input" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567) SB Stephanie B. case manager > "I use it daily and it is great and I love how my organization can customize to fit our needs" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421338) KC Kennon C. Program Manager > "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194) TB Tracey B. Program Specialist > "The product really allows you to capture your data." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209) VP Vanessa P. Executive Director > "The system is not customizable or user friendly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MS Michaela S. Data and Reporting Analyst > "For us, the admins, we really like how easy it is to build and customize a template (form)." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) VP Vanessa P. Executive Director > "The system is NOT user friendly and customer service is horrific." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MK Max K. Case Manager > "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300) AK Alaiya K. Case Management > "Then we would have to wait for IT to fix the technical difficulties." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) SD Shirlee D. DOO > "I really used to like the customizable features of Apricot." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6837502) MM Meg M. Director of Operations > "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "I am able to run reports and document notes without complaint. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) JM Jari M. Chief Services Officer > "You can't PDF a client file for a auditor and doc upload managment is not easy to organize." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) DC Dana C. Program Manager > "Information is easily located; it's user friendly and contains the data needed to make my job easier." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) JH Jessica H. Executive Director > "It was a difficult product to set up with little guidance." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292) LK Linda K. Administrative Assistant > "I do a lot of data input, and I find the system works well and is very intuitive." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6458819) HF Heidi F. Executive Director > "This was the beginning of 2024 I have been struggling for a year to use this system." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) JV Jacquelyn V. Case Manager > "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) KB Kristin B. Impact Manager > "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) MT Michelle T. Refugee Employment Supervisor > "I also liked the format in which case notes were printed. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295440) AJ Amanda J. Data Coordinator > "I also do not like some of the features when trying to change some of our forms." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) AN Alina N. Outreach coordinator > "I have the ability to make the reports exactly as to answer the reports My end users are not too internet savvy, the forms are..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5010889) AR Andrea R. Managing Director Planning Compliance, Managment Systems > "There are some occasions when depending on the report the numbers do not match." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543) LM Linda M. Parole Transition Program Supervisor > "Going from word documents to case management software made a huge difference." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845) DK Debbie K. Executive Director > "I find the tiers of forms confusing." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867) RW Ruqayyah W. Tutor > "Apricot is easier to use now that it has been upgraded to allow less time to fill out the boxes." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6261822) JM Jari M. Chief Services Officer > "Audit review is not designed well." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) BH BRAD H. Director of Collective Impact > "Building forms and reports is easy, and the tech support is super." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) KB Kristin B. Impact Manager > "We have been continually passed around with no single point of contact." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) JS JILL S. Career Navigator > "It is easily accessible and allows cut and paste." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433777) AJ Amanda J. Data Coordinator > "I do not like building reports." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) [View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) NG Nina G. HMIS Senior Manager > "We like that CaseWorthy's HMIS application provides the tools and resources our community needs to understand homelessness at the macro level and the micro level." [See full review](https://www.capterra.com/p/154789/CaseWorthy/#Capterra___4894850) AL Amelia L. Program Director & Social Worker > "I found the initial system admin training a little overwhelming, and felt that the trainers don't necessarily realize that people new to the database are not familiar with it. As time went on, this ceased to be an issue, but more because I was more familiar with the system, not because..." [See full review](https://www.capterra.com/p/154789/CaseWorthy/#Capterra___3306127) [View Reviews](https://www.capterra.com/p/154789/CaseWorthy/reviews/) ## User interface [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) 4.24 (225) [CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/) 4.41 (44) ### Features Bonterra Apricot 45/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - AI Copilot - Alerts/Escalation - API - Assessment Management - Attendance Management - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customizable Fields - Customizable Forms - Customizable Reports - Dashboard Creation - Document Management - Document Storage - Document Templates - Electronic Signature - Email Alerts - Employee Management - Forms Management - Generative AI - Goal Setting/Tracking - HIPAA Compliant - Program Management - Progress Reports - Progress Tracking - Project Time Tracking - Records Management - Referral Management - Referral Tracking - Reminders - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Scheduling - Task Management - Task Scheduling - Third-Party Integrations - Training Management [See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features) CaseWorthy Top features 46/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - AI Copilot - Alerts/Escalation - API - Assessment Management - Attendance Management - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customizable Fields - Customizable Forms - Customizable Reports - Dashboard Creation - Document Management - Document Storage - Document Templates - Electronic Signature - Email Alerts - Employee Management - Forms Management - Generative AI - Goal Setting/Tracking - HIPAA Compliant - Program Management - Progress Reports - Progress Tracking - Project Time Tracking - Records Management - Referral Management - Referral Tracking - Reminders - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Scheduling - Task Management - Task Scheduling - Third-Party Integrations - Training Management [See all features](https://www.capterra.com/p/154789/CaseWorthy/#features) ### Recognition No recognitions have been awarded to Bonterra Apricot No recognitions have been awarded to CaseWorthy ### Deployment & support Bonterra Apricot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CaseWorthy Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bonterra Apricot - By Bonterra - Located in United States - Founded in 2014 CaseWorthy - By CaseWorthy - Located in United States - Founded in 2008 ## 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