# Compare Bonterra Apricot vs DonorView 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DonorView and Bonterra Apricot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123342-162375/Bonterra-Case-Management-vs-DonorView --- # DonorView vs Bonterra Apricot Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DonorViewBonterra Apricot2/4 selected [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.4 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) [## DonorView](https://www.capterra.com/p/162375/DonorView/)[4.4 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) Starting Price $166.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment MB Based on [130 reviews](#user-reviews) Positive 114 Neutral 6 Negative 10 [## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [225 reviews](#user-reviews) Positive 192 Neutral 18 Negative 15 ## Summary * * * Key features rated by users Features selected based on 4,328 reviews from nonprofit software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Credit Card Processing 4.2 For Nonprofits 4.3 Electronic Payments 4.5 Accounting NA Member Database 4.2 \--%Fit Missing features Feature ratings Credit Card Processing NA For Nonprofits 4.4 Electronic Payments NA Accounting NA Member Database 4.7 User satisfaction User satisfaction 4.4 User reviews[130](https://www.capterra.com/p/162375/DonorView/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.3 Customer support 4.5 User satisfaction 4.2 User reviews[225](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $166Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Nonprofit organizations of all sizes and impact areas. Best for Human Services, Victim's Support, Child & Family Services, Foundations, Faith-Based Services, Food Services, Senior Services, Workforce Services, Developmental Services and more... ## User reviews Pros & cons MB Mary B. Executive Director > "We are able to have registrations, ticketing, donor management and communications in one place, so we can focus..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6761189) JR John R. Director of Development and Finance > "Within months of joining my current nonprofit, it became clear that DonorView was a vastly inferior product and..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6748618) VR Verified Reviewer Executive Director > "The best thing about DonorView is that it's am all-in-one option, out of the box." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___7111062) PA Penny A. Deputy Executive Director > "For two years, we've had multiple complaints from users, which I've outlined below. When I address them via email..." [See full review](https://www.capterra.com/p/162375/DonorView/#SoftwareAdvice___6561115) ES Emma S. Volunteer > "Our communications have improved by using the email marketing system--and not to mention, the look of our website..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6686979) PA Penny A. Deputy Executive Director > "There were no emails to participants and no texting to share that they had been outbid, so people didn’t up their..." [See full review](https://www.capterra.com/p/162375/DonorView/#SoftwareAdvice___6561115) ED Elise D. Orchestra Manager > "The level of care from the team has been really useful as we navigate all the complexities of what this tool can..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6607907) JR John R. Director of Development and Finance > "DonorView is so bad, we are willing to pay the final 3rd year without using the system just to move on to a..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6748618) SN Sarah N. Development and Assessment Director > "The automated notifications were nice and I like being able to save reports and donor views for different looks." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6178031) MB Mary B. Executive Director > "Since our data was in different places, it was difficult to get it organized for data conversion. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6761189) BM Brad M. RBT Marketing Director > "I sent an email and within the hour I had the answer I needed." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6236415) ED Elise D. Orchestra Manager > "The one issue that sometimes comes up is that the pages will take a while to load and sometimes hang altogether." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6607907) SJ Susan J. Development Committee Chair > "Having mailing lists and donor management all in one place has been very helpful and a big time savings." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6149539) ED Elise D. Orchestra Manager > "Most of the time the page response is really swift - but occasionally it will get really slow and that can be..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6607907) KA Kim A. Office Coordinator > "It is a wonderful tool to be able to keep track of not only their personal information (address, phone, email)..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4426996) PA Penny A. Deputy Executive Director > "Multiple issues logging in to the event module and the auction module." [See full review](https://www.capterra.com/p/162375/DonorView/#SoftwareAdvice___6561115) SB Sagar B. CEO > "Our team was quite impressed with multiple features DonorView has to offer when we first saw the Demo." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6224972) DB Danielle B. Evvent Coordinator > "It doesn't have all of the event planning abilities that I need." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6513840) KG Kate G. Executive Coordinator > "Most features work well and any issue is easily resolved by the more than competent customer service team." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6160985) PA Penny A. Deputy Executive Director > "There were times where I would try to complete the transaction for them, and it would not complete." [See full review](https://www.capterra.com/p/162375/DonorView/#SoftwareAdvice___6561115) RB Rod B. Development Director > "This is a pretty intuitive CRM platform with more features than I got to use in the year I subscribed." [See full review](https://www.capterra.com/p/162375/DonorView/#SoftwareAdvice___6073796) AD Alexis D. Outreach Coordinator > "It also takes a while to load the software with your date so that it is "useable", and by that time the free..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6160797) KG Kate G. Executive Coordinator > "There is room for us to grow within the product." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6160985) VR Verified Reviewer Board Member > "the price per month is a little steep for a Non-profit start-up" [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6679612) MD Melanie D. Marketing Coordinator > "Also, having the ability to clone a prior email and edit rather than creating a new one each time has been a..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4526464) KC Kimberly C. Director of Operations > "It can be a slight bit clunky to use and takes a bit of learning to use." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6408321) LM Laurey M. Executive Director > "CRM is easy to use and has a lot of fields for information." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6228185) TW Theresa W. Executive Director > "We paid for almost 2 months of service before we could actually use the software." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6428448) LC Liz C. Communications Director > "We are a small non-profit performing arts organization and we not only fundraise but also host events." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4344240) JR John R. Director of Development and Finance > "Segmenting, as basic task, is difficult. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6748618) SH Sam H. Director of Administration > "Helpful videos as well!" [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6050608) SM Stephanie M. Assistant Director > "This was very discouraging. And the training videos are also added expenses." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6160989) TT Tiffany T. Executive Director > "We’ve been able to upload all of our contacts, send email communications and set up donor sites faster and easier..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3169675) JK Jon K. Administrator > "Disappointing." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6241924) LC Liz C. Communications Director > "So the CRM is critical but also the Events features have been invaluable." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4344240) AD Alexis D. Outreach Coordinator > "As a millennial I consider myself very adaptable to new technology, but this platform is just overall difficult..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6160797) AA Audra A. CEO > "User friendly, easy to use with many features that are inclusive of all items that a non profit would need to use..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4225363) SH Sam H. Director of Administration > "They know this, but the reporting feature isn't great." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6050608) JC Jennifer C. Program Development > "Makes donor relations better." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4224558) LM Laurey M. Executive Director > "I wish it was not so complicated." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___6228185) TT Tiffany T. Executive Director > "Now we can easily communicate with our donor base about upcoming fundraisers and mission updates." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3169675) KH Kim H. Executive Director > "I have paid for onboarding and did NOT receive it unless it was the link to several "overview" videos for each of..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3168275) DR David R. Director of Advancement & Communications > "We like the flexibility the software gives." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4225634) CP Christine P. Co-Chair > "My biggest con is that the mobile app needs some work, as we had issues with it at our event. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3196458) MD Melanie D. Marketing Coordinator > "For the most part, Donorview is easy to learn and it serves our purposes well." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4526464) MM Megan M. Accountant > "Creation of events should force you to map items for accounting, as we've run into unmapped new events causing..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2189646) LM Linda M. Development Officer > "The second reason we chose DonorView was because of the usability. When pulling reports, mailing lists, or..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2444798) MM Megan M. Accountant > "We've also run into issues with DV sending data to QBO in micro details instead of being able to roll into a..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2189646) JC Jennifer C. Program Development > "Donor information is easy to locate & track." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4224558) AW Atwell W. Volunteer IT Consultant > "Also, the workflows are not always intuitive and the available tutorials do not cover all of the software's..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2170356) DB Deb B. Associate Director Regional & Chapter Development > "Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3183636) KH Kim H. Executive Director > "The lack of training and professionalism is appalling." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3168275) PB Patti B. Executive Director > "Good customer support and website well maintainted." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___4585398) KH Kim H. Executive Director > "It has been horrendous. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3168275) PC Philip C. General Manager > "Customer service is very responsive to emails, and will jump on a call if you require assistance." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3133694) BS Bonnie S. Patient Engagement & Marketing Manager > "Email program and reporting is tricky, not as intuitive." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2457453) TT Tiffany T. Executive Director > "We went from excel sheets to Donor View and the transition was such a breeze." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3169675) TS Tracee S. Development Director > "I would rather speak to a live person and not communicate across an email." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2432361) KK Kim K. Financial Specialist > "We use Donorview primarily for the donations. And we are VERY happy with the program. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3181941) MA Mata A. General Manager > "That you get charged when you contact support." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2444724) BS Bonnie S. Patient Engagement & Marketing Manager > "Covers many different areas of a non-profit's daily database, fundraising and marketing needs all in one place-..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2457453) CB Cheryl B. Development Director > "There is nothing I don't like about the software, but there are areas I need to get more comfortable using. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2348020) KK Kim K. Financial Specialist > "Despite our struggles to learn this program, there are some specific staff within their support team who are..." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3181941) BK Bryan K. Executive Director > "In the afternoon, the site gets VERY sluggish." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2656699) MM Megan M. Accountant > "We are able to maintain better records and save time with tax acknowledgements by using DonorView." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2189646) BK Bryan K. Executive Director > "It has been buggy and problematic since day one." [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2656699) CP Christine P. Co-Chair > "The training videos were also quite helpful. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___3196458) KM Kim M. Executive Director > "We've experienced the exact opposite with DonorView. " [See full review](https://www.capterra.com/p/162375/DonorView/#Capterra___2447154) [View Reviews](https://www.capterra.com/p/162375/DonorView/reviews/) VR Verified Reviewer Case Manager I > "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474) VR Verified Reviewer Family support and resource specialist > "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) MS Michaela S. Data and Reporting Analyst > "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) VR Verified Reviewer Registered Nurse > "Very slow with loading and set up by filters of accessbility to see information with having a high caseload" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363) CC Charmaine C. Trauma Support Coordinator > "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) GH Gregory H. IT and Operations Manager > "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196) CF Colyn F. Case Manager > "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338) BH BRAD H. Director of Collective Impact > "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) CC Charmaine C. Trauma Support Coordinator > "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) HF Heidi F. Executive Director > "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) LH Lakeesha H. Case management > "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working with..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524) VR Verified Reviewer Program Analyst > "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283) MS Michaela S. Data and Reporting Analyst > "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) HF Heidi F. Executive Director > "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) NS Nick S. Mobile Response Team Coordinator > "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025) BG BRYAN G. Site Coordinator > "Usually on the important days there was an almost guarantee that the website would run slow or not at all." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) VR Verified Reviewer Human Services Case Manager > "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277) BG BRYAN G. Site Coordinator > "The ability to talk to someone to help and troubleshoot was very difficult." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) MS Michaela S. Data and Reporting Analyst > "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) DC Dana C. Program Manager > "It has glitches sometimes when I cannot get to the info that I need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) DA Daniel A. Executive Director > "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) RM Rita M. Chief Operations Officer > "The overall costs for this system is quite expensive when you only have 40 users." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) MO Maxwell O. Program Manager > "There are robust reporting features, security, support for multiple programs and customer support and training programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) VP Vanessa P. Executive Director > "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) RM Rita M. Chief Operations Officer > "It is great to have the ability to customized fields to gather the information that we need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) HF Heidi F. Executive Director > "The customer service is pretty much nonexistent unless you want to communicate via chat." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) WP Winona P. Social Worker > "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) JE Joey E. Shift Lead > "In comparison Apricot is clunky, somewhat confusing and frustrating to use." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492) AK Alaiya K. Case Management > "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) AB Anthony B. Peer Support > "Not enough color options to adjust for my eyesight." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683) LJ Laverne J. Case Manger > "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117) SW Sarah W. Crisis Speicialist > "I don't like that it's sometimes unclear where you have to click to get where you need to go." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295) AD Amanda D. Community Health Worker > "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "Searching for past documentation can be time consuming and confusing. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) SA Stephanie A. Case Manager > "It keeps all needed information in a central location that can easily be updated." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368) HF Heidi F. Executive Director > "I keep getting the same generic email in response saying I'm not allowed to cancel." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) MD Melissa D. Outreach Manager > "That helps immensely when entering services for the whole family." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297) KM Keri M. Medical Case Manager > "Cannot access housing and I have no archive button" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296) MS Michaela S. Data and Reporting Analyst > "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) DSK Dr. Sollo K. Director of Workforce Initiatives > "Slow, freezes a lot, Does not respond well to queries." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400) WP Winona P. Social Worker > "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) AK Alaiya K. Case Management > "The least thing I liked was the freezing at times of the soft ware." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) BG BRYAN G. Site Coordinator > "Easy to find things. When the system was working you could upload documents and sign off on papers easily." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) DA Daniel A. Executive Director > "It’s getting more expensive each year." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) JV Jacquelyn V. Case Manager > "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) GK Gabriella K. Operations Director > "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360) VR Verified Reviewer Family support and resource specialist > "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) LA Laurie A. Mobility Mentor Coach > "Not able to delete an incorrect entry. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435) MO Maxwell O. Program Manager > "I have used it as a case management application in two different organizations for the last five years and seeing the improvements..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) RF Rickie F. Intake > "transfer of information is not as easy as data input" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567) SB Stephanie B. case manager > "I use it daily and it is great and I love how my organization can customize to fit our needs" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421338) KC Kennon C. Program Manager > "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194) TB Tracey B. Program Specialist > "The product really allows you to capture your data." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209) VP Vanessa P. Executive Director > "The system is not customizable or user friendly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MS Michaela S. Data and Reporting Analyst > "For us, the admins, we really like how easy it is to build and customize a template (form)." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) VP Vanessa P. Executive Director > "The system is NOT user friendly and customer service is horrific." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MK Max K. Case Manager > "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300) AK Alaiya K. Case Management > "Then we would have to wait for IT to fix the technical difficulties." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) SD Shirlee D. DOO > "I really used to like the customizable features of Apricot." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6837502) MM Meg M. Director of Operations > "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "I am able to run reports and document notes without complaint. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) JM Jari M. Chief Services Officer > "You can't PDF a client file for a auditor and doc upload managment is not easy to organize." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) DC Dana C. Program Manager > "Information is easily located; it's user friendly and contains the data needed to make my job easier." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) JH Jessica H. Executive Director > "It was a difficult product to set up with little guidance." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292) LK Linda K. Administrative Assistant > "I do a lot of data input, and I find the system works well and is very intuitive." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6458819) HF Heidi F. Executive Director > "This was the beginning of 2024 I have been struggling for a year to use this system." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) JV Jacquelyn V. Case Manager > "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) KB Kristin B. Impact Manager > "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) MT Michelle T. Refugee Employment Supervisor > "I also liked the format in which case notes were printed. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295440) AJ Amanda J. Data Coordinator > "I also do not like some of the features when trying to change some of our forms." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) AN Alina N. Outreach coordinator > "I have the ability to make the reports exactly as to answer the reports My end users are not too internet savvy, the forms are..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5010889) AR Andrea R. Managing Director Planning Compliance, Managment Systems > "There are some occasions when depending on the report the numbers do not match." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543) LM Linda M. Parole Transition Program Supervisor > "Going from word documents to case management software made a huge difference." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845) DK Debbie K. Executive Director > "I find the tiers of forms confusing." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867) RW Ruqayyah W. Tutor > "Apricot is easier to use now that it has been upgraded to allow less time to fill out the boxes." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6261822) JM Jari M. Chief Services Officer > "Audit review is not designed well." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) BH BRAD H. Director of Collective Impact > "Building forms and reports is easy, and the tech support is super." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) KB Kristin B. Impact Manager > "We have been continually passed around with no single point of contact." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) JS JILL S. Career Navigator > "It is easily accessible and allows cut and paste." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433777) AJ Amanda J. Data Coordinator > "I do not like building reports." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) [View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) ## User interface 4.35 (130) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) 4.24 (225) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features DonorView Top features 37/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/162375/DonorView/#features) Bonterra Apricot 26/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features) ### Recognition No recognitions have been awarded to DonorView No recognitions have been awarded to Bonterra Apricot ### Deployment & support DonorView Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Bonterra Apricot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DonorView - By DonorView - Located in United States - Founded in 2011 Bonterra Apricot - By Bonterra - Located in United States - Founded in 2014 ## Popular Comparisons [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (871)](https://www.capterra.com/p/172048/Givebutter/reviews/) $166/month Price $0 4.2 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/162375-172048/DonorView-vs-Givebutter) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (871)](https://www.capterra.com/p/172048/Givebutter/reviews/) Contact vendor for pricing Price $0 4.1 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/123342-172048/Bonterra-Case-Management-vs-Givebutter) [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/) $166/month Price $0/month 4.2 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156860-162375/Donorbox-vs-DonorView) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/) Contact vendor for pricing Price $0/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/123342-156860/Bonterra-Case-Management-vs-Donorbox) [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $166/month Price $119/month 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-162375/DonorPerfect-Fundraising-Software-vs-DonorView) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Contact vendor for pricing Price $119/month 4.1 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-123342/DonorPerfect-Fundraising-Software-vs-Bonterra-Case-Management) [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (471)](https://www.capterra.com/p/220131/Zeffy/reviews/) $166/month Price CA$0 4.2 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/162375-220131/DonorView-vs-Zeffy) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (471)](https://www.capterra.com/p/220131/Zeffy/reviews/) Contact vendor for pricing Price CA$0 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/123342-220131/Bonterra-Case-Management-vs-Zeffy) [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $166/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-162375/Bonterra-Guided-Fundraising-vs-DonorView) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-123342/Bonterra-Guided-Fundraising-vs-Bonterra-Case-Management) [DonorView](https://www.capterra.com/p/162375/DonorView/)[4.35 (130)](https://www.capterra.com/p/162375/DonorView/reviews/) vs [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.65 (339)](https://www.capterra.com/p/136488/Flipcause/reviews/) $166/month Price $125/month 4.2 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/136488-162375/Flipcause-vs-DonorView) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.24 (225)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.65 (339)](https://www.capterra.com/p/136488/Flipcause/reviews/) Contact vendor for pricing Price $125/month 4.1 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/123342-136488/Bonterra-Case-Management-vs-Flipcause)