---
title: "Compare Bonterra Apricot vs Zeffy 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Bonterra Apricot and Zeffy based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/123342-220131/Bonterra-Case-Management-vs-Zeffy"
page_type: "comparison"
language: "en"
---

# Bonterra Apricot vs Zeffy Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bonterra ApricotZeffy2/4 selected

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.8 (496)](https://www.capterra.com/p/220131/Zeffy/reviews/)

[## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [226 reviews](#user-reviews)

Positive

193

Neutral

18

Negative

15

[## Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.8 (496)](https://www.capterra.com/p/220131/Zeffy/reviews/)

Starting Price

Contact vendor

Value-for-Money

5

Functionality

4.6

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [496 reviews](#user-reviews)

Positive

489

Neutral

2

Negative

5

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### CharityTracker

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* * *

Starting Price

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Per User,Per Month

Free Trial

Free Version

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User rating

93%

of reviewers  
rated it above 4 stars

* * *

### Neon CRM

4.3 (620)

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Starting Price

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Flat Rate,Per Month

Free Trial

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User rating

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of reviewers  
rated it above 4 stars

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Highest Rated

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### DonorPerfect

4.5 (1,481)

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Starting Price

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Other,Per Month

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User rating

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of reviewers  
rated it above 4 stars

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## Summary

* * *

Key features rated by users

Features selected based on 4,740 reviews from nonprofit software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Credit Card Processing

NA

Electronic Payments

NA

For Nonprofits

4.4

Member Database

4.7

Accounting

NA

76%Fit

Missing features

Feature ratings

Credit Card Processing

4.9

Electronic Payments

4.8

For Nonprofits

4.9

Member Database

4.6

Accounting

NA

User satisfaction

User satisfaction

4.2

User reviews[226](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

3.9

Customer support

4.1

User satisfaction

4.8

User reviews[496](https://www.capterra.com/p/220131/Zeffy/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

5.0

Customer support

4.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Human Services, Victim's Support, Child & Family Services, Foundations, Faith-Based Services, Food Services, Senior Services, Workforce Services, Developmental Services and more...

Best for

Zeffy is the only zero-fee fundraising platform for nonprofits. Best suited for small and medium nonprofit organizations. Serving over 100,000 nonprofits across North America.

## User reviews

Pros & cons

VR

Verified Reviewer

Case Manager

> "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474)

AW

Alexsander W.

Data Manager

> "It was riddled with defects and inefficient structures."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7139743)

MS

Michaela S.

Data and Reporting Analyst

> "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

VR

Verified Reviewer

Family support and resource specialist

> "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957)

CC

Charmaine C.

Trauma Support Coordinator

> "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366)

HF

Heidi F.

Executive Director

> "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

CF

Colyn F.

Case Manager

> "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338)

HF

Heidi F.

Executive Director

> "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

CC

Charmaine C.

Trauma Support Coordinator

> "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366)

VR

Verified Reviewer

Registered Nurse

> "Very slow with loading and set up by filters of accessbility to see information with having a high caseload"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363)

LH

Lakeesha H.

Case management

> "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524)

VP

Vanessa P.

Executive Director

> "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

MO

Maxwell O.

Program Manager

> "There are robust reporting features, security, support for multiple programs and customer support and training programs."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399)

HF

Heidi F.

Executive Director

> "The customer service is pretty much nonexistent unless you want to communicate via chat."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

MS

Michaela S.

Data and Reporting Analyst

> "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

HF

Heidi F.

Executive Director

> "I keep getting the same generic email in response saying I'm not allowed to cancel."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

WP

Winona P.

Social Worker

> "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230)

BG

BRYAN G.

Site Coordinator

> "Usually on the important days there was an almost guarantee that the website would run slow or not at all."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

MS

Michaela S.

Data and Reporting Analyst

> "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

BG

BRYAN G.

Site Coordinator

> "The ability to talk to someone to help and troubleshoot was very difficult."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

AD

Amanda D.

Community Health Worker

> "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231)

GK

Gabriella K.

Operations Director

> "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360)

DA

Daniel A.

Executive Director

> "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467)

RM

Rita M.

Chief Operations Officer

> "The overall costs for this system is quite expensive when you only have 40 users."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355)

RM

Rita M.

Chief Operations Officer

> "It is great to have the ability to customized fields to gather the information that we need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355)

GH

Gregory H.

IT and Operations Manager

> "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196)

NS

Nick S.

Mobile Response Team Coordinator

> "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025)

VP

Vanessa P.

Executive Director

> "The system is not customizable or user friendly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

VR

Verified Reviewer

Human Services Case Manager

> "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277)

VP

Vanessa P.

Executive Director

> "The system is NOT user friendly and customer service is horrific."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

WP

Winona P.

Social Worker

> "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230)

JE

Joey E.

Shift Lead

> "In comparison Apricot is clunky, somewhat confusing and frustrating to use."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492)

JV

Jacquelyn V.

Case Manager

> "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550)

MM

Meg M.

Director of Operations

> "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207)

MO

Maxwell O.

Program Manager

> "I have used it as a case management application in two different organizations for the last five years and seeing the..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399)

BH

BRAD H.

Director of Collective Impact

> "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296)

TB

Tracey B.

Program Specialist

> "The product really allows you to capture your data."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209)

VR

Verified Reviewer

Program Analyst

> "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283)

MK

Max K.

Case Manager

> "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300)

JH

Jessica H.

Executive Director

> "It was a difficult product to set up with little guidance."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292)

SA

Stephanie A.

Case Manager

> "It keeps all needed information in a central location that can easily be updated."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368)

DA

Daniel A.

Executive Director

> "It’s getting more expensive each year."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467)

JV

Jacquelyn V.

Case Manager

> "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550)

DC

Dana C.

Program Manager

> "It has glitches sometimes when I cannot get to the info that I need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273)

LM

Linda M.

Parole Transition Program Supervisor

> "Going from word documents to case management software made a huge difference."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845)

HF

Heidi F.

Executive Director

> "This was the beginning of 2024 I have been struggling for a year to use this system."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

MD

Melissa D.

Outreach Manager

> "That helps immensely when entering services for the whole family."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297)

AB

Anthony B.

Peer Support

> "Not enough color options to adjust for my eyesight."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683)

MS

Michaela S.

Data and Reporting Analyst

> "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

AR

Andrea R.

Managing Director Planning Compliance, Managment Systems

> "There are some occasions when depending on the report the numbers do not match."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543)

RG

Rosa G.

Executive Assistant, operations coordinator

> "The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691256)

SW

Sarah W.

Crisis Speicialist

> "I don't like that it's sometimes unclear where you have to click to get where you need to go."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295)

CL

Christie L.

Senior Executive Administrator

> "The ability to streamline case notes and create reports have been critical to saving time and streamlining overall efforts. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027594)

CA

Caleigh A.

Outreach and Volunteer Licensed Master Social Worker

> "Searching for past documentation can be time consuming and confusing. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594)

BG

BRYAN G.

Site Coordinator

> "Easy to find things. When the system was working you could upload documents and sign off on papers easily."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

KM

Keri M.

Medical Case Manager

> "Cannot access housing and I have no archive button"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296)

VA

Vivian A.

Safe Release Support Specialist

> "The friendly user capacity, especially when I am transferring from one to another organization"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6616023)

DSK

Dr. Sollo K.

Director of Workforce Initiatives

> "Slow, freezes a lot, Does not respond well to queries."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400)

VR

Verified Reviewer

Family support and resource specialist

> "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957)

AK

Alaiya K.

Case Management

> "The least thing I liked was the freezing at times of the soft ware."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

AK

Alaiya K.

Case Management

> "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

LA

Laurie A.

Mobility Mentor Coach

> "Not able to delete an incorrect entry. "

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435)

LJ

Laverne J.

Case Manger

> "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117)

RF

Rickie F.

Intake

> "transfer of information is not as easy as data input"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567)

MS

Michaela S.

Data and Reporting Analyst

> "For us, the admins, we really like how easy it is to build and customize a template (form)."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

KC

Kennon C.

Program Manager

> "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items,..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194)

SD

Shirlee D.

DOO

> "I really used to like the customizable features of Apricot."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6837502)

DK

Debbie K.

Executive Director

> "I find the tiers of forms confusing."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867)

GM

Gabby M.

Program Navigator

> "I really appreciate how I think it allows us to answer organization wide questions about our work and really analyze how we can..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5031707)

AK

Alaiya K.

Case Management

> "Then we would have to wait for IT to fix the technical difficulties."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340)

LM

Linda M.

Parole Transition Program Supervisor

> "I do like having all the information in one spot."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845)

JM

Jari M.

Chief Services Officer

> "You can't PDF a client file for a auditor and doc upload managment is not easy to organize."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001)

JQ

Jesus Q.

DPD case manager

> "Was very helpful and informative and I will probably be able to use some of it just might help me out ."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691206)

KB

Kristin B.

Impact Manager

> "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465)

JQ

Jesus Q.

DPD case manager

> "It was great to see if there was anything I could possibly use to improve my skills."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691206)

AJ

Amanda J.

Data Coordinator

> "I also do not like some of the features when trying to change some of our forms."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194)

SG

Stephanie G.

Peer Support Specialest

> "I like that its easy to navigate, user friendly and every thing in a one to shop."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6620693)

MW

Melissa W.

Pregnancy Case Manager

> "It can also be tedious to save and it's difficult to maneuver in the chart quickly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4680448)

HS

Heather S.

Office and Communications Manager

> "I have had very positive interactions with Bonterra Case Management."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6695249)

JM

Jari M.

Chief Services Officer

> "Audit review is not designed well."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001)

VA

Vivian A.

Safe Release Support Specialist

> "The friendly user capacity, especially when I am transferring from one to another organization"

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6616023)

JE

Joey E.

Shift Lead

> "In comparison Apricot is clunky, somewhat confusing and frustrating to use."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492)

WP

Winona P.

Social Worker

> "This software is incredibly user friendly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230)

JP

Jen P.

Program Director

> "I do not like that it is not as intuitive as we'd like it to be. That 1 user in the Connect app, cannot access multiple..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___3328387)

TT

Thomas T.

Security

> "Very simple and user friendly."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6606236)

AV

Amanda V.

Director of Residential Services

> "Some things aren't intuitive."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4646077)

MD

Monica D.

Case Manager

> "I enjoy having one platform to use that is inclusive."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6431173)

SB

Stephanie B.

Associate Director

> "The only thing I struggle with is setting up new users."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___3332900)

MS

Michaela S.

Data and Reporting Analyst

> "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

HF

Heidi F.

Executive Director

> "This was the beginning of 2024 I have been struggling for a year to use this system."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

DA

Daniel A.

Executive Director

> "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467)

HF

Heidi F.

Executive Director

> "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

SA

Stephanie A.

Case Manager

> "It keeps all needed information in a central location that can easily be updated."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368)

HF

Heidi F.

Executive Director

> "The customer service is pretty much nonexistent unless you want to communicate via chat."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336)

MS

Michaela S.

Data and Reporting Analyst

> "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587)

BG

BRYAN G.

Site Coordinator

> "Usually on the important days there was an almost guarantee that the website would run slow or not at all."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599)

RG

Rosa G.

Executive Assistant, operations coordinator

> "The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and..."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691256)

VP

Vanessa P.

Executive Director

> "The system is NOT user friendly and customer service is horrific."

[See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896)

[View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

KF

Kim F.

Executive Director

> "It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms,..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7187662)

BC

Bill C.

President

> "Some features are not as customizable as we would like - specifically, the inability to customize membership cards."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6740414)

NS

Nicole S.

COO

> "It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7155331)

TW

Thomas W.

Co-Founder

> "I was a little confused at first why I didn't get the full payout but then I came to understand that when people pay via different..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6782565)

MK

Mike K.

Treasurer

> "The donor management feature allows me to add manual contributions (checks or cash received in person) to the contributions received..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7016033)

Sharon J.

Treasurer

> "The check out process gets a little confusing when zeffy pops in the option to pay zeffy. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7019131)

BR

Becki R.

President

> "We use it to fundraise for our PTA and it helps us put all of the money we raise, back into our school, instead of paying credit card..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008582)

PR

PATRICIA R.

VP, Board of Directors

> "For example, I needed to reorder my contacts alphabetically and I was unable to do so."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7076736)

PJ

Pam J.

Officer

> "My non-profit is very small with a small budget, and so the no-pay of any platform fees (including credit card surcharges on monies..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142485)

AO

Adam O.

Not Applicable

> "Help documents, questionable reporting, 15+min delay in close of auctions."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6578248)

KF

Kim F.

Executive Director

> "Zeffy is allowing us to compete with the 'big boys' in how attractive and appealing our fundraising efforts are, and we are grateful..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7187662)

TM

Trina M.

Admin Assistant

> "I don't like receiving daily emails from Zeffy particularly when I am not doing a fundraiser at the moment."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7034675)

DAVID C.

Manager

> "All of that is now condensed into one entity making life so much easier and in the process, the amount of money saved in fees each..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7087487)

GP

Greg P.

Board member

> "The learning curve was probably the least favorite."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142072)

DT

Dan T.

Rector

> "This is an excellent product for non-profits working on fine margins and who lack the technical expertise to run events in-house."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7163016)

GN

Gisele N.

Digital Marketing And Efficiency

> "I also don't like that administrators don't get refund transaction email confirmations."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6722352)

AlY

Angélique Y.

Cheif Operations Officer

> "It’s hard to pinpoint just one thing we love most about Zeffy. Whether it’s their zero-fee donation platform, ensuring our nonprofit..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6871877)

SZ

SAMANTHA Z.

Director of Operations

> "The optional fees can sometimes confuse users, because you have to choose "other" instead of just saying "no"."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7005128)

DO

Dawn O.

Office Administrator

> "For a free platform, the customer service is very helpful and responsive. As promised, it saves us from paying fees for credit card..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7137966)

Dawne T.

Vice president

> "Honestly, I cannot think of anything to add."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7183167)

Dawne T.

Vice president

> "This platform has made it so much easier to secure memberships and donations for our very important cause."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7183167)

AN

Audrey N.

Bookkeeper

> "The automatic addition to a donors check out form. If they aren't paying attention, they could end up paying 5-20% of their charge..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6030606)

RD

Robin D.

Treasurer

> "The ability to collect funds for free without the trouble of collecting and depositing checks or cash was the strongest selling point."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7085556)

Zeeshanali F.

Treasurer

> "If donors do not contribute to help cover collection cost, Zeffy can limit the amount of collection per transaction"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6241919)

SB

Sara B.

Chair, Board of Directors

> "I love that Zeffy automatically transfers deposits to the bank, and I can set it to automatically send Tax receipts."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7010259)

MB

Merle B.

Dir. Admin and Finance

> "Some of our donors are abit put off by the appeal from Zeffy for their own use."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6691593)

MK

Mark K.

Chair

> "Zeffy is the best -- not just for the no fees, but forthe ease of use and can use for events, al sorts of donor campaigns, online..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7009018)

BS

Brynne S.

Community Engagement Coordinator

> "Zeffy needs to work on their tap to pay option so you can close the app and not have to re-log back in, very inconvenient."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6003096)

MB

Merle B.

Dir. Admin and Finance

> "The accounting is clear, timely and accurate, we get all the funds that our donors send to us plus annual reports and the support team..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6691593)

ML

Marica L.

Executive Director

> "I'm still puzzled by the 'Tap to Pay' concerns that I have and waiting to figure things out."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6690090)

TT

Todd T.

Field Director

> "Customers find it very simple to navigate and sign up for a fundraising event through Zeffy!"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7113679)

KS

Karen S.

President

> "Occasionally I needed help when staff wasn’t available"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008206)

BR

Becki R.

President

> "Also, the chat option has helped me find exact information in reports that I am looking for!"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008582)

PG

Paula G.

Co-founder

> "I don't even use all of its capabilities."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6779236)

MaryAnn W.

President

> "I love that the funds are automatically transferred on Mondays - no more manual transferring."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142736)

CD

Cheryl D.

Project Manager

> "Also, it's a bit cumbersome to find their FAQ pages both before and after signing in to our account."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6421267)

DT

Dan T.

Rector

> "The UI is intuitive and simple, and the results look great on the screen."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7163016)

YL

Yule L.

Treasurer

> "Left a mess with my donors."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6559448)

JD

JUAN D.

CEO

> "This platform provides us with a quick and secure way to receive our donations."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7018810)

RH

Rochelle H.

Membership Chair

> "Merging our prior donor database with Zeffy has been a little challenging. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5030317)

TE

Timothy E.

Financial Secretary

> "For a non-profit organization, the amount of support and the ease of using Zeffy products is a win-win relationship."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7116769)

RL

Robert L.

Vice President

> "Currently, Zeffy is only set up to support a short video from YouTube and obviously, our videos are "not short enough", so we cannot..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4877494)

TT

Tara T.

Operations Manager

> "With no fees it's also incredibly cost-effective at a time when every dollar counts. And we love that it's Canadian."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7122414)

MG

Michelle G.

Graphic Designer / Volunteer

> "There were a number of times when I had questions about the set up or how to make changes after we were up and running. But there was..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4171666)

PJ

Pam J.

Officer

> "I am technically challenged, but I was able to get our non-profit up and running on the Zeffy Platform. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142485)

AB

Amber B.

CEO

> "I can’t currently think of anything I would change"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7007676)

DAVID C.

Manager

> "Zeffy has been the major fundraising platform for The Llama Sanctuary since 2024 and it has made a huge difference to the..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7087487)

AT

Allen T.

Executive Vice President

> "The problems that I encountered were a result of 'user error' due to my inexperience."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6488270)

JP

Jillian P.

Executive Director

> "I would highly recommend Zeffy for those trying to manage events and donations at a low (or no) cost."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7123925)

ZR

Zach R.

Volunteer

> "Meanwhile, we're being stonewalled by PayPal and Venmo who don't seem to be particularly friendly toward non-profits."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6490084)

Michael L.

President

> "The outbound social media and email pieces looked great."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7125445)

RG

Reese G.

Treasurer

> "The only con I have for Zeffy is that the customer has to put in their name, address, email and phone number every time they use it."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4054508)

ST

Shannon T.

Founder

> "Very easy to create beautiful landing pages for fundraising campaigns and emails."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7010866)

KP

Kathryn P.

Executive Director

> "I'm not sure I've connected my bank properly, so that part is still iffy for me."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6168714)

AL

Amanda L.

Administrative Assistant

> "The prompts that lead you through the setup are easy to follow and quickly get you on your way."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7178681)

CM

Cathy M.

Admin/Tech

> "Most features are very simplified and don't always fit our needs."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5079943)

GN

Gisele N.

Digital Marketing And Efficiency

> "I like that it makes it possible for 100% of donations to go directly to the intended cause rather than to payment processors."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6722352)

BM

Benadette M.

Director and Founder

> "There was a slight problem signing up for fund raising."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6484270)

MK

Mike K.

Treasurer

> "The ability to create multiple campaigns is very helpful. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7016033)

SS

Sandy S.

VP of Operations

> "The only struggle I have had is with the amount of time it is taking to transfer over my current donor list of 2,000 over to Zeffy."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4044091)

Michael R.

Board Chair

> "Zeffy is free - NO FUNDRAISING CHARGES AT ALL! And, it is sooo easy to use for all your donor management work, especially getting out..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7060734)

BB

Betsy B.

Executive Director

> "The year before, I used another ticketing site and it was a giant mess."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6014394)

MaryAnn W.

President

> "So far, it's been smooth sailing on all 3 of the nonprofits that I use Zeffy for."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142736)

JC

Jeff C.

Executive Director

> "I wish there were reminders that Zeffy uses military time. When I set up an event, I have forgotten and accidentally published a link..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5002405)

AP

Andy P.

Executive Director

> "Zeffy provides a lot of tools for raising funds, either with direct donations, ticket sales, a store front, membership, raffles and..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5093970)

SJ

Shannon J.

PTIO Treasurer

> "The biggest annoyance that we've run into is that once you sign up for a volunteer slot on an event, you can't change it."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4090886)

TM

Trevor M.

Athletic Director, Administrator

> "The fees being optional is a bonus."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7164677)

SF

Sheila F.

ED

> "Had one small issue with how donation was shown on donor's credit card statement."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4495952)

JT

Jennifer T.

Financial Secretary

> "I have never set up a payment platform before and I have spoken with customer service and emailed them several times and my..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6548699)

RH

Ray H.

CEO

> "The ticket forms are not very user friendly when imbedded into the website."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4940246)

TM

Trevor M.

Athletic Director, Administrator

> "So far it has been simple to use, cost effective and has been nice to see the immediate feedback on the site."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7164677)

GG

Genevieve G.

Executive Director

> "I don't like the prompts in the response to purchasers email."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4045503)

DT

Dan T.

Rector

> "It's been very easy to set up ticket sales through Zeffy."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7163016)

KS

Kristi S.

VP, Fundraising, Board of Directors

> "Perfect concept and feature, just isnt working and constantly disconnects."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4837725)

MJ

Marc J.

President

> "You can't beat their business model - allowing donors to tip (or not) has helped our organization tremendously."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6677673)

HB

Hollie B.

Development & Finance Director

> "Currently they do not have access to their API."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4990109)

JT

Jennifer T.

Financial Secretary

> "I also like that we have the ability to scan e-tickets for check in! "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6548699)

AC

Autumn C.

Secretary/Treasurer

> "I had no idea how to go about setting up tickets. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4815206)

John W. H.

President

> "I can send very professional notices to our donors instead of using another messaging app."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6663989)

FL

Faridodin L.

President CEO

> "This becomes a problem when I want to send an email via the contact option."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___3566050)

Maude S.

Founder and Artivist at Large

> "By having everything on Zeffy, I can take care of so many things in just one place, and in a more intuitive way than some other..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6023026)

GP

Greg P.

Board member

> "The learning curve was probably the least favorite."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142072)

AC

Autumn C.

Secretary/Treasurer

> "Zeffy has a logical, step by step sequence that is easy to go back and edit as many times as you need to. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4815206)

HB

Hollie B.

Development & Finance Director

> "Currently they do not have access to their API."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4990109)

TM

Trevor M.

Athletic Director, Administrator

> "So far it has been simple to use, cost effective and has been nice to see the immediate feedback on the site."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7164677)

KS

Karen S.

President

> "Occasionally I needed help when staff wasn’t available"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008206)

SM

SUSAN M.

President

> "QR Codes are easy to set up to link to your event for customers to click right to your site."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6187526)

MG

Michelle G.

Graphic Designer / Volunteer

> "There were a number of times when I had questions about the set up or how to make changes after we were up and running. But there was..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4171666)

[View Reviews](https://www.capterra.com/p/220131/Zeffy/reviews/)

## User interface

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)

4.23 (226)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)

4.81 (496)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Bonterra Apricot

26/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features)

Zeffy

Top features

36/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/220131/Zeffy/#features)

### Recognition

Bonterra Apricot is recognized as a top-rated tool in 2 Capterra Shortlist reports

Zeffy is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Fundraising Software (2026) 

Best Value Fundraising Software (2025) 

Best Value Fundraising Software (2024) 

Best Value Fundraising Software (2023) 

Best Value Fundraising Software (2022) 

### Deployment & support

Bonterra Apricot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zeffy

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bonterra Apricot

-   By Bonterra
-   Located in United States
-   Founded in 2014

Zeffy

-   By Zeffy
-   Located in Canada
-   Founded in

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