# Compare Bonterra Apricot vs Astalty 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bonterra Apricot and Astalty based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/123342-274996/Bonterra-Case-Management-vs-Astalty --- # Bonterra Apricot vs Astalty Features and Cost Comparison Last updated June 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bonterra ApricotAstalty2/4 selected [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) [Astalty](https://www.capterra.com/p/274996/Astalty/)[4.8 (199)](https://www.capterra.com/p/274996/Astalty/reviews/) [## Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [226 reviews](#user-reviews) Positive 193 Neutral 18 Negative 15 [## Astalty](https://www.capterra.com/p/274996/Astalty/)[4.8 (199)](https://www.capterra.com/p/274996/Astalty/reviews/) Starting Price A$30.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment SS SS Based on [199 reviews](#user-reviews) Positive 199 Neutral 0 Negative 0 ## Not a match? 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Best for NDIS registered providers across Australia delivering SIL, support coordination, community access, in-home support, allied health, and recovery coaching, from small teams to large organisations. ## User reviews Pros & cons VR Verified Reviewer Case Manager > "Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7110474) VR Verified Reviewer Family support and resource specialist > "Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) CF Colyn F. Case Manager > "It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873338) VR Verified Reviewer Registered Nurse > "Very slow with loading and set up by filters of accessbility to see information with having a high caseload" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6871363) MS Michaela S. Data and Reporting Analyst > "In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) AW Alexsander W. Data Manager > "It was riddled with defects and inefficient structures." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___7139743) CC Charmaine C. Trauma Support Coordinator > "One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) GH Gregory H. IT and Operations Manager > "There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6462196) NS Nick S. Mobile Response Team Coordinator > "With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6437025) BH BRAD H. Director of Collective Impact > "Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) VR Verified Reviewer Human Services Case Manager > "Using the Apricot as a database, case notes, and case management in daily basis, often I open 20+ tabs and it just works fine." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421277) HF Heidi F. Executive Director > "The system is set up with tiers of form which makes the platform very hard to easily understand and work properly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) CC Charmaine C. Trauma Support Coordinator > "I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this may..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836366) VR Verified Reviewer Program Analyst > "Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot,..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020283) LH Lakeesha H. Case management > "I like that our whole team is able to utilize Apricot to read/review one another's notes that is extremely vital when working with..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832524) HF Heidi F. Executive Director > "I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) MO Maxwell O. Program Manager > "There are robust reporting features, security, support for multiple programs and customer support and training programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) BG BRYAN G. Site Coordinator > "Usually on the important days there was an almost guarantee that the website would run slow or not at all." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) MS Michaela S. Data and Reporting Analyst > "Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) BG BRYAN G. Site Coordinator > "The ability to talk to someone to help and troubleshoot was very difficult." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) WP Winona P. Social Worker > "Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) DC Dana C. Program Manager > "It has glitches sometimes when I cannot get to the info that I need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) AK Alaiya K. Case Management > "The opportunity to work with a talented team, the challenge of taking on new responsibilities or the chance to make a positive..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) VP Vanessa P. Executive Director > "Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) MS Michaela S. Data and Reporting Analyst > "Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) HF Heidi F. Executive Director > "The customer service is pretty much nonexistent unless you want to communicate via chat." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) LJ Laverne J. Case Manger > "I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6456117) AB Anthony B. Peer Support > "Not enough color options to adjust for my eyesight." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421683) AD Amanda D. Community Health Worker > "What I like most about the case management system is it has a lot of drop-down options when putting in the services provided." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691231) SW Sarah W. Crisis Speicialist > "I don't like that it's sometimes unclear where you have to click to get where you need to go." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421295) DA Daniel A. Executive Director > "Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "Searching for past documentation can be time consuming and confusing. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) RM Rita M. Chief Operations Officer > "It is great to have the ability to customized fields to gather the information that we need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) HF Heidi F. Executive Director > "I keep getting the same generic email in response saying I'm not allowed to cancel." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) WP Winona P. Social Worker > "Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691230) DSK Dr. Sollo K. Director of Workforce Initiatives > "Slow, freezes a lot, Does not respond well to queries." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433400) BG BRYAN G. Site Coordinator > "Easy to find things. When the system was working you could upload documents and sign off on papers easily." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6874599) AK Alaiya K. Case Management > "The least thing I liked was the freezing at times of the soft ware." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) JV Jacquelyn V. Case Manager > "It has benefited my work greatly and the best thing about it has been the open line of communication from user to the development..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) GK Gabriella K. Operations Director > "Once you set something up a certain way in the forms, it's difficult to change and make an edit without having to make reporting way..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5052360) VR Verified Reviewer Family support and resource specialist > "I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6873957) RM Rita M. Chief Operations Officer > "The overall costs for this system is quite expensive when you only have 40 users." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836355) MO Maxwell O. Program Manager > "I have used it as a case management application in two different organizations for the last five years and seeing the improvements..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594399) VP Vanessa P. Executive Director > "The system is not customizable or user friendly." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) SB Stephanie B. case manager > "I use it daily and it is great and I love how my organization can customize to fit our needs" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421338) VP Vanessa P. Executive Director > "The system is NOT user friendly and customer service is horrific." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6543896) TB Tracey B. Program Specialist > "The product really allows you to capture your data." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6692209) JE Joey E. Shift Lead > "In comparison Apricot is clunky, somewhat confusing and frustrating to use." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836492) MK Max K. Case Manager > "How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594300) AK Alaiya K. Case Management > "Then we would have to wait for IT to fix the technical difficulties." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421340) CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker > "I am able to run reports and document notes without complaint. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6473594) MM Meg M. Director of Operations > "The features that are rolled out do not function as advertised, or work in contrast to previous data management forms/features." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027207) SA Stephanie A. Case Manager > "It keeps all needed information in a central location that can easily be updated." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836368) JM Jari M. Chief Services Officer > "You can't PDF a client file for a auditor and doc upload managment is not easy to organize." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) DC Dana C. Program Manager > "Information is easily located; it's user friendly and contains the data needed to make my job easier." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6421273) JH Jessica H. Executive Director > "It was a difficult product to set up with little guidance." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691292) LK Linda K. Administrative Assistant > "I do a lot of data input, and I find the system works well and is very intuitive." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6458819) DA Daniel A. Executive Director > "It’s getting more expensive each year." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6833467) JV Jacquelyn V. Case Manager > "I love that I can always rely on the right margin for remaining steps needed to complete the task at hand." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594550) HF Heidi F. Executive Director > "This was the beginning of 2024 I have been struggling for a year to use this system." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___6677336) AN Alina N. Outreach coordinator > "I have the ability to make the reports exactly as to answer the reports My end users are not too internet savvy, the forms are very..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5010889) AJ Amanda J. Data Coordinator > "I also do not like some of the features when trying to change some of our forms." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) LM Linda M. Parole Transition Program Supervisor > "Going from word documents to case management software made a huge difference." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6594845) AR Andrea R. Managing Director Planning Compliance, Managment Systems > "There are some occasions when depending on the report the numbers do not match." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5035543) MD Melissa D. Outreach Manager > "That helps immensely when entering services for the whole family." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6836297) KM Keri M. Medical Case Manager > "Cannot access housing and I have no archive button" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6274296) BH BRAD H. Director of Collective Impact > "Building forms and reports is easy, and the tech support is super." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6454296) LA Laurie A. Mobility Mentor Coach > "Not able to delete an incorrect entry. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6263435) MS Michaela S. Data and Reporting Analyst > "For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6832587) RF Rickie F. Intake > "transfer of information is not as easy as data input" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6295567) JS JILL S. Career Navigator > "It is easily accessible and allows cut and paste." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6433777) KC Kennon C. Program Manager > "Worst customer service experience of a lifetime, Apricot routinely asking for more $$ and more time to deliver promised items, will..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#SoftwareAdvice___4871194) RG Rosa G. Executive Assistant, operations coordinator > "The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and highly..." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6691256) DK Debbie K. Executive Director > "I find the tiers of forms confusing." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5026867) CL Christie L. Senior Executive Administrator > "The ability to streamline case notes and create reports have been critical to saving time and streamlining overall efforts. " [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5027594) JM Jari M. Chief Services Officer > "Audit review is not designed well." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011001) VA Vivian A. Safe Release Support Specialist > "The friendly user capacity, especially when I am transferring from one to another organization" [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___6616023) AJ Amanda J. Data Coordinator > "I do not like building reports." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5020194) BP Bill P. President & CEO > "What I like the most about Apricot is that I can design my forms as I see fit, without writing any code." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___5011085) KB Kristin B. Impact Manager > "What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need." [See full review](https://www.capterra.com/p/123342/Bonterra-Case-Management/#Capterra___4852465) [View Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Sarah S. Support Coordinator > "One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7177307) UA Uisce A. Support Coordinator > "Also when you void the invoice, all the details disappear which makes it difficult to go back into tasks and figure out which tasks made up the invoice in which you need..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7167813) SsS Sanamdeep singh S. Suppport coordinator > "It supports my work as a support coordinator by keeping tasks, client information, and reporting in a central, easy‑to‑navigate system. While there are areas that could be..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7165798) KK Kristy K. Clinical Lead > "Initially I found it a little overwhelming that the case notes were not sectioned by month and instead appeared as one continuous list. When reviewing a participant's..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160200) SA Samantha A. Co-Director > "One of the features I really like about Astalty is the ability to add photos directly to participant files, which helps personalise records and makes identification easier..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160159) BW Bec W. support coordinator > "The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7164230) SF Shay F. Director > "SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160285) WC Wendy C. NDIS Support Coordinator and Director > "Having to void the invoice and generating another invoice with a new number can be confusing for Plan Managers/NDIA" [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161707) GS Gavin S. Director > "My favourite feature is the ability to auto-fill documents with participant, provider and plan details, including my own Word documents using placeholders." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7159765) AE Amy E. Psychosocial Recovery Coach > "The system does not currently link clients directly to their available funding in a clear, automated way." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7162871) SL Sandy L. Support coordinator > "I love that Astalty enables me to save all of my clients progress notes and files in an organised and that I have control over which staff members can access certain files." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7176616) AE Amy E. Psychosocial Recovery Coach > "It can be difficult to easily track remaining funding after invoices are processed." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7162871) NN Nas N. Operation Manager > "It covers a lot of operational requirements from case noting, client check ins, billing and invoicing, and the form feature is also great." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161770) MN Megan N. Learning and Development manager and Support Coordinator > "Personally being able to manage the participant providers has been tricky with Astalty, I have had to use an external spreadsheet." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160293) RB Ry B. Support Coordinator > "It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7157919) WC Wendy C. NDIS Support Coordinator and Director > "Not being able to edit an invoice if it is incorrect to resend" [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161707) MS Meeta S. Support Coordinator > "The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160233) AF Ashlee F. Support Coordination > "I feel that it is a little bit clunky and I still prefer to use an excel spreadsheet over the budget tool in Astalty." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7170962) NT Natalie T. NDIS Support Coordinator > "The features that stood out most were the ability to easily upload and store documents, automated reminders to keep everything on track, and the invoicing function which..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7172010) MC Maddison C. Administrative Assistant > "There are a few website bugs that requires some pages to be reloaded sometimes." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160984) NW Neasha W. NDIS Support Coordinator > "It has simplified the way I manage my caseload, It streamlines everything — case notes, financials, reporting, task tracking — and brings it all into one organised system." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7164276) SA Samantha A. Co-Director > "I don't like that you don't have to acknowledge the alerts that are on participant files prior to moving on to the next task." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160159) RB Ry B. Support Coordinator > "The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7157919) KC Karrah C. Support coordinator. > "At times logging in from website is too time consuming when I need to write a quick note." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160260) SR Sinead R. Support Coordinator > "The reporting features are helpful for tracking participant information and keeping records up to date, while the employee tracking and workflow tools make day-to-day..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7164264) MK Manal K. NDIS Support Coordinator > "The task reminders can be a tad confusing with the sub headers and not having explanations." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160195) JP Jenish P. Support Coordination > "Having client records, notes, support plans, and documentation stored in one central location improves efficiency and supports effective communication across the team." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160234) VB Veronique B. Support Co Ordinator and Psychcorecovery coach > "The least thing that I like about Astalty is when you log in you have to put in The Authenticator codes" [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160339) AH Andrew H. Occupational Therapy > "I love that a little 'copy' icon comes up on a lot of the client information which saves so much time and makes adding information into reports and emails easier and..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160944) CD Curtis D. Support Coordinator > "There isn't really much I liked the least, I believe the main feedback would be in some situations, clearer updates or more streamlined processes would improve the overall..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160158) NA Narelle A. National Operations Manager > "Being able to keep participant information, tasks, case notes, documents and compliance records in one place has made our internal processes much more organised." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161640) RR Ren R. Support coordinator > "I do find it a little frustrating that we can’t add services ourselves and need to go through admin for this." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7159722) JB Julie B. Support Coordinator > "The reporting features are particularly valuable, allowing me to keep track of participant funding utilisation and staff workloads with minimal effort." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160228) FW Franzine W. Client Engagement Intake > "I find when I am doing so many things at once, Astalty sometimes becomes "overwhelmed" and just slows down/glitches." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7169388) NN Nas N. Operation Manager > "Now that Astalty has grown and there is a bigger client base, the team at Astalty has retained the same responsiveness to bug reports, feature suggestions and general..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161770) NN Nas N. Operation Manager > "Some of the features and functionalities don't work as well as we would like them to." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161770) RM Roshani M. Support Coordinator > "The task management and participant check in features help me stay on top of my caseload and ensure no participant goes too long without contact." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160282) LW Louise W. Support Coordinator > "I can't imagine tracking and managing tasks without Astalty. " [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7163602) Sarah S. Support Coordinator > "I also like that it calculates my billable hours and keeps my client list organised, making it much easier to manage my workload." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7177307) JB Julie B. Support Coordinator > "The e-signature functionality attracts an additional cost." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160228) Sarah S. Support Coordinator > "I love that it stores all of my client information in one place and the templates automatically pre-fill participant details, which saves a huge amount of time." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7177307) JM Jessica M. Support Coordinator > "Plan budget features- too confusing trying to use this feature." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160903) DL Damon L. Senior Support Coordinator > "Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160912) RA Rebecca A. Support Coordinator > "It seems like every time i think that something could be different, there's an update and its been changed." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160227) AP Ashleigh P. Support Coordinator > "I also really like the ability to create templates for frequently used documents and emails, which streamlines my workflow even further." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7177783) KD Krystal D. NDIS Support Coordinator > "Honestly we're yet to find something we really don't like that doesn't have some sort of work around." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7170410) IH Ivan H. Owner > "The time-tracking and billing features are seamless, allowing for precise capture of every billable minute without the usual headache." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7163579) SM Shayna M. NDIS Support Coordinator > "To be honest, I haven't really experienced any major downsides with Astalty so far. If I had to choose something, it would simply be that I wish I had found them sooner." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160928) JB Julie B. Support Coordinator > "Powerful reporting capabilities that help monitor participant budgets, support coordinator hours, and weekly utilisation." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160228) CB Chantal B. NDIS Support Coordinator > "I'm not being biased, I have no relationship with owners or developers but I honestly can't think of anything I don't like." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7174167) MC Michelle C. Support Coordination > "Clean, uncluttered interface — everything is laid out logically, making it quick to update notes, track funding, and manage participant information." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160223) HP Heath P. Director > "Team members not used to using a CRM?" [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7170946) AD Ariana D. Support Coordinator > "I can access e-signature features, budgeting features, participant info and finance in an easy and accessible way." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7159738) CH Clare H. Support Coordinator > "Coming into the NDIS space I was not expecting such a well rounded program." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161095) ST Sara T. support coordinator > "Their knowledge of the NDIS and ability to navigate complex situations has been invaluable in supporting participants to access appropriate services and achieve their..." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7161715) AD Ariana D. Support Coordinator > "I haven't found any specific features which I do not like with the software." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7159738) AS Amanda S. Support Coordination > "It saves me a significant amount of administrative time, helps me stay organised, and ensures I can efficiently manage my participants' supports." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7164382) CZ Chris Z. Disability Support > "I haven’t come across a major issue yet with Astalty." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7172052) AB Alecia B. Support coordinator > "It has simplified client management, streamlined documentation processes, and provided greater oversight of service delivery and compliance requirements." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7164310) MM Maryke M. Social work NDIS > "I honestly don’t have any real cons to share about Astalty." [See full review](https://www.capterra.com/p/274996/Astalty/#Capterra___7160945) [View Reviews](https://www.capterra.com/p/274996/Astalty/reviews/) ## User interface [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) 4.23 (226) [Astalty](https://www.capterra.com/p/274996/Astalty/) 4.81 (199) ### Features Bonterra Apricot Top features 45/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - AI Copilot - Alerts/Escalation - API - Assessment Management - Attendance Management - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customizable Fields - Customizable Forms - Customizable Reports - Dashboard Creation - Document Management - Document Storage - Document Templates - Electronic Signature - Email Alerts - Employee Management - Forms Management - Generative AI - Goal Setting/Tracking - HIPAA Compliant - Program Management - Progress Reports - Progress Tracking - Project Time Tracking - Records Management - Referral Management - Referral Tracking - Reminders - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Scheduling - Task Management - Task Scheduling - Third-Party Integrations - Training Management [See all features](https://www.capterra.com/p/123342/Bonterra-Case-Management/#features) Astalty 26/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - AI Copilot - Alerts/Escalation - API - Assessment Management - Attendance Management - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customizable Fields - Customizable Forms - Customizable Reports - Dashboard Creation - Document Management - Document Storage - Document Templates - Electronic Signature - Email Alerts - Employee Management - Forms Management - Generative AI - Goal Setting/Tracking - HIPAA Compliant - Program Management - Progress Reports - Progress Tracking - Project Time Tracking - Records Management - Referral Management - Referral Tracking - Reminders - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Scheduling - Task Management - Task Scheduling - Third-Party Integrations - Training Management [See all features](https://www.capterra.com/p/274996/Astalty/#features) ### Recognition Bonterra Apricot is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Astalty ### Deployment & support Bonterra Apricot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Astalty Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bonterra Apricot - By Bonterra - Located in United States - Founded in 2014 Astalty - By Astalty - Located in Australia - Founded in ## Popular Comparisons [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Contact vendor for pricing Price $0/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/123342-156860/Bonterra-Case-Management-vs-Donorbox) [Astalty](https://www.capterra.com/p/274996/Astalty/)[4.81 (199)](https://www.capterra.com/p/274996/Astalty/reviews/) vs [Collaborate](https://www.capterra.com/p/143681/Collaborate/)[4.66 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/) A$30/month Price Contact vendor for pricing 4.7 Features 4.3 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/143681-274996/Collaborate-vs-Astalty) [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Contact vendor for pricing Price $0 4.1 Features 4.5 4.2 Ease of Use 4.7 [View full 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