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Ytel vs Dialshree: Which is a better fit?

Updated on December 19th, 2024
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
--
Chat/Messaging
--
Call Logging
--
Call Tracking
4.0
Call Recording
--
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
4.5
Call Logging
4.7
Call Tracking
5.0
Call Recording
4.8
User satisfaction
3.9
User reviews26
Ease of use
3.8
Functionality
4.2
Value for money
3.4
Customer support
3.7
4.7
User reviews73
Ease of use
4.7
Functionality
4.7
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
123451
5 screenshots
144944
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Ytel

31/41
  • Activity Tracking
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Dashboard
  • Interaction Tracking
  • Monitoring
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Voice Mail
See All features
Hide Call Center Software Features -

Dialshree

Top Features
36/41
Show Call Center Software Features +

Ytel

--

Dialshree

  • Best Value Call Center
    Software (2022)
Ytel
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dialshree
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ytel
  • By Ytel
  • Located in United States
  • Founded in 2012
Dialshree
  • By Elision Technologies
  • Located in India
  • Founded in 2007
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