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Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.
BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
The reporting features in ytel are great and very helpful.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Customer support is excellent and great positive and proactive approach of entire team.
Auto Dial for the CallBacks features is missing.
Amazing experience with team elision, they are quick and professional. Always happy to support and help.
It shows me a sales report and details about it which is always 0 and I have no use case.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Taking time in Customization and sometime very hard to get update.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Email Notification regarding Space of Hard disk.
Prioritize real-user-identified key features according to your needs to find your best fit.
Ytel
Dialshree
Top FeaturesYtel
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Dialshree
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