Ytel vs Sharpen: Which is a better fit?

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.

Nery N

District Manager

Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.

Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.

Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.

The reporting features in ytel are great and very helpful.

It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.

Manis M

Office Manager

Their entire staff is committed to providing excellent customer service, which makes it enjoyable to work with them. I would highly recommend Fathom Voice, I think they are an outstanding company.

Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly.

Anastasia A

Director of Product Management

This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.

Losing the computer network connection is one thing, losing the telephone connection while on the phone with a customer is more annoying.

Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them.

The fax option rarely works and now it seems they took the option to receive a confirmation email off the fax so now we have no idea if people are receiving our faxes at all.

Benjamin B

Global Service Director

Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help.

For the most part they have FINALLY been resolved but we do still have issues with calls going through sometime and OFTEN get comments that the connection is terrible.