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Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.
HoduSoft is a leading Contact Center Software provider, serving hundreds of customers and helping organizations of every size of business.
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
The reporting features in ytel are great and very helpful.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The features are exciting and precisely what people in most industries look out for. The support - HoduCC support engineers are very responsive.
Call complaint, can user multiple sip trunk at the same time.
I highly recommend HoduCC to any business looking for a reliable and feature rich platform.
Some CC Features missing. User interface needs some rework.
The people and the company is great we are happy working with them.
Available sms gateways do not work in UgandaModifications of CRM are very limited.
Prioritize real-user-identified key features according to your needs to find your best fit.
Ytel
HoduCC
Top FeaturesYtel
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HoduCC
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