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Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.
SMB's and enterprise companies. OXON functionalities can be used for companies up to 1000 agents. OXON is similar to Genesys and has even better functions on email ticketing, and user interface.
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
The reporting features in ytel are great and very helpful.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff.
Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.
Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.
How thamey are dealing with problem solving and so on.
As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.
We would pay more if they offered more functions that we need.
The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface.
The interface is kind of confusing, takes some time to get a hang of it.
Prioritize real-user-identified key features according to your needs to find your best fit.
Ytel
Top FeaturesOXON
Ytel
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OXON
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