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Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.
Mid Market and Enterprise Companies who require call center technology.
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
The reporting features in ytel are great and very helpful.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork.
My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.
Audio quality is very good. Log in credentials easy to follow.
Customer service was worse than horrible. Always offshore call centers reading scripts.
The service is great, and the mobile app was best in class.
Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections.
It's a good & reliable platform with a wide range of offerings in a single roof.
What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.
Prioritize real-user-identified key features according to your needs to find your best fit.
Ytel
Top Features8x8 Contact Center
Ytel
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8x8 Contact Center
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