Capterra Logo
Helping businesses choose better software since 1999

Ytel vs 8x8 Contact Center: Which is a better fit?

Updated on January 19th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,056 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
--
Chat/Messaging
--
Call Tracking
4.0
Call Logging
--
Call Recording
--
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.1
Chat/Messaging
--
Call Tracking
NA
Call Logging
NA
Call Recording
4.4
User satisfaction
3.9
User reviews26
Ease of use
3.8
Functionality
4.2
Value for money
3.4
Customer support
3.7
4.2
User reviews45
Ease of use
4.4
Functionality
4.2
Value for money
4.2
Customer support
3.9
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Mid Market and Enterprise Companies who require call center technology.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
123451
5 screenshots
246510
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Ytel

Top Features
31/41
  • Activity Tracking
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Dashboard
  • Interaction Tracking
  • Monitoring
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Voice Mail
See All features
Hide Call Center Software Features -

8x8 Contact Center

25/41
Show Call Center Software Features +

Ytel

--

8x8 Contact Center

--

Ytel
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
8x8 Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ytel
  • By Ytel
  • Located in United States
  • Founded in 2012
8x8 Contact Center
  • By 8X8
  • Located in United States
  • Founded in 1987
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: