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Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.
It saves us so much time and money when it comes to filling shifts and you can do it from any computer or location. It is great for doing fan out call for when you have those emergencies.
Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.
I love that Call-Em-All is a great tool to make regular and occasional correspondences easier and less stressful in the days of the pandemic.
It conflicts with the Do Not Call registry, so those patrons will not be contacted.
We always found the software very easy to use, had excellent technical support, and the entire team was always very responsive to our needs.
We are in Canada and I hate the exchange rate even though the program saves us thousands of dollars a year.
This was some of the first software that we used to call or notify groups at once. It was extremely easy to use and I loved that you knew instantly who received the call/message and who didn't.
When I am typing in a message to one person, there is a delay in between each letter that I type.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription.
THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.
The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.
I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
Sometimes there is a small delay if you are working remotely.
Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup. We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.
Text-Em-All
Top FeaturesRingCentral Contact Center
Text-Em-All
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RingCentral Contact Center
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