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We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.
Field service companies large and small, including franchises.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
Positive attitude, involvement, helpfulness, willingness to improve. A few minor bugs and features to be added, but a great product I highly recommend.
The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy.
I love the fact that if you do even need the help desk they they are there for you. I really like the ease of use that Vonigo provides.
It can be hard to figure out all the tricks of the program such as blocking off times in the calendar and adjusting information for the owners.
We use Vonigo for our day-to-day operations and are thrilled with it. It helps us organize our schedule, our customer database, and to help us book jobs quickly and easily.
Sometimes there is a delay in the speed in which the customer gets the email of our invoice by 6-12 minutes.
Ease of use and customizable. The reporting is solid and the abilities of the system are great.
Some features not fully functional and cause need for workarounds and increased user frustration.
Zachary H.: Hi, my name is Zach, I am an operations manager, and I rate Vonigo a four out of five stars. For more reviews like this, click below. We have used Vonigo for our scheduling software. It worked great for being able to see the whole schedule, and seeing how busy our day was. And we always loved that feature for Vonigo. For Vonigo, I liked the scheduling online. It was quick and easy, and it went directly on our schedule, comparable to other softwares that you have to manually add when they book online. For Vonigo, it does not have the features or ability to add pictures, and do all the cool stuff that some of the other scheduling softwares have to offer. There's a lot more out there that they could add and explore with in the future.
Prioritize real-user-identified key features according to your needs to find your best fit.
Service Fusion
Vonigo
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