# Compare Stripe vs SumUp 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Stripe and SumUp based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/123889-170673/Stripe-vs-SumUp-Air

---

# Stripe vs SumUp Features and Cost Comparison

Last updated April 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

StripeSumUp2/4 selected

[Stripe](https://www.capterra.com/p/123889/Stripe/)[4.6 (3,337)](https://www.capterra.com/p/123889/Stripe/reviews/)

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

[## Stripe](https://www.capterra.com/p/123889/Stripe/)[4.6 (3,337)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [3,337 reviews](#user-reviews)

Positive

3,095

Neutral

119

Negative

123

[## SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [1,470 reviews](#user-reviews)

Positive

1,295

Neutral

83

Negative

92

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 23,176 reviews from payment processing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

Missing features

Feature ratings

Data Security

4.6

Online Payments

4.7

Payment Fraud Prevention

4.5

Debit/Credit Card Processing

4.6

Expense Tracking

NA

68%Fit

Missing features

Feature ratings

Data Security

4.0

Online Payments

4.1

Payment Fraud Prevention

4.0

Debit/Credit Card Processing

4.1

Expense Tracking

NA

User satisfaction

User satisfaction

4.6

User reviews[3,337](https://www.capterra.com/p/123889/Stripe/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.3

Customer support

4.2

User satisfaction

4.5

User reviews[1,470](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Stripe is used by online retailers, SaaS companies, marketplaces, AI companies, platforms, crypto businesses, creator economy platforms, and global enterprises.

Best for

SumUp is used by coffee shops, tea houses, dessert and bakery establishments, fast casual restaurants, boutiques, barbershops, salons, and retail stores.

## User reviews

Pros & cons

VR

Verified Reviewer

Owner Operator

> "As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7120966)

Ashish T.

Owner

> "My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7130367)

BB

Bree B.

Adv Ops Coordinator

> "It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7124008)

OE

Olu E.

Complaince Manager

> "However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7128114)

VR

Verified Reviewer

Student

> "It is a reliable, all-in-one ecosystem that has allowed me to scale my business from a simple mobile reader to a full retail setup."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7125616)

Ashish T.

Owner

> "My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7130367)

VR

Verified Reviewer

Owner

> "It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7113704)

VR

Verified Reviewer

Student

> "The flat-rate transaction fees can become quite expensive as my sales volume grows, and I wish there was more room to negotiate rates."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7125616)

MK

Maksim K.

Manager

> "The support have also been surprisingly responsive to issues that we encounter and the customer portal allows customers to make payments without having to leave..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7110950)

CP

Candace P.

Director of HR

> "For example, if we have to manually resend an invoice to a client, we are unable to add any body to that email, the client just receives the invoice."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6814426)

OE

Olu E.

Complaince Manager

> "Global Reach: The ability to accept 135+ currencies and automatically handle VAT/Tax calculations (via Stripe Tax) is a lifesaver for international scaling."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7128114)

MK

Maksim K.

Manager

> "Unfortunately, the Remittance Emails are garbage because they don’t indicate which deposits are included in the email so I have to guess."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7110950)

VR

Verified Reviewer

Vice President

> "Stripe directly integrates with all of our fundraising systems, making it easy to accept credit cards for donations, merch, or any other revenue stream."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7067279)

KS

Katherine S.

Paralegal

> "Fund holding has a long wait time and transactions are not resolved quickly for anywhere between 7 and 14 days."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7098128)

Dante B.

Owner

> "Integration with other tools allows me to easily add payments seamlessly into websites and other software without hurting my brand."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7077205)

MK

Maksim K.

Manager

> "The syncing between the website and the module can be very inflexible at times, which is frustrating."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7110950)

JO

Joy O.

Team Member

> "It helps me to accept payments smoothly, track transactions easily and manages invoices without stress."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7102933)

ZJ

Zakau J.

Landlord

> "Overall, I pay a yearly subscription for stripe that is nothing compared to the value I get for their payment processing platform."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7090237)

SC

Scott C.

Director of Ecommerce

> "Stripe has been a great payment processor for our online training platform, seamlessly integrating with WooCommerce and WooCommerce subscriptions, allowing us to..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6853883)

VR

Verified Reviewer

Student

> "I also find it frustrating that getting a live person on the phone for technical support can be difficult during busy weekend hours."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7125616)

MH

Matthew H.

Tutor

> "The ability to customise invoices with branding is a strong advantage and helps maintain a professional appearance."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7129014)

RM

Rodel M.

Founder

> "However, things took a frustrating turn when Stripe suddenly labeled our business as "high risk" without providing any evidence and placed an indefinite hold on..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6492826)

SP

Stephanie P.

American accent coach

> "It does what I need it to do, and I like that I can accept various payment methods and allow customers to pay in their local currency."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7132046)

AB

Anna B.

Kinesiologist

> "Stripe takes a fee off of the transactions which decreases my revenue."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7138793)

Jayme V.

Owner

> "Payment links, hosted checkout pages, and simple product setup allow you to start selling almost immediately."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7122152)

MJ

Meg J.

Owner-instructor

> "I do not like that there are multiple separate accounts with the same name under my business's Stripe account."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7081786)

Craig B.

Managing director

> "We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7036786)

EP

Eugene P.

Chief Operating Officer

> "I have two streams of revenue but it is not letting me consolidate both streams"

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7147652)

OE

Olu E.

Complaince Manager

> "Seamless Integration: Whether you are using a "no-code" solution or building a custom API, Stripe is the easiest platform to plug into your business."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7128114)

Luke R.

Marketer

> "I run digital ads for multiple Fortune 500 clients and this couldn’t be further from true, and honestly not sure how any of my invoices would give this idea to..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6858648)

VR

Verified Reviewer

Owner

> "The setup is straightforward, and the dashboard is clean and simple to navigate, which makes managing transactions, payouts, and customer info stress-free."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7133574)

PS

Paul S.

Software Engineer

> "Stripe can be expensive, especially for international transactions with currency conversions."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7080810)

OP

Oleg P.

financial analyst

> "Irish American financial services company, that encrypts credit cards and other method on payments, works great for international payments"

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7127397)

CM

Caitlin M.

Editor

> "The payment fees are similar to other payment processors, although they do add up."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7148023)

Jayme V.

Owner

> "Stripe has made it possible for me to launch and test multiple digital products without needing a complicated financial setup or a full development team."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7122152)

KW

Kate W.

Office Manager

> "The fees can be high especially when using payment options such as Klarna or similar companies. When handling refunds it can be a hit."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6858353)

MK

Maksim K.

Manager

> "It works pretty well and accepts ACH and credit cards with minimal configuration and the funds are deposited every day."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7110950)

VR

Verified Reviewer

Ceo

> "One time i messed up on a set up and it took awhile to hear back but i do understand business is business and takes time to reach out."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7119648)

JM

James M.

Sales Representative

> "The interface is sleek and I am sure about where my money goes each time. When paying using a credit card via Stripe, the whole experience seems seamless as..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7128013)

BP

Bianca P.

Owner

> "My only complaint with Stripe is when they updated their customer portal and it was a little harder to navigate than the original."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7015354)

SG

Shea G.

Counselor

> "They link with CarePatron, another excellent software, which allows me to manage all self-pay patient in one easy to use platform."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7130958)

DR

Dan R.

Developer

> "I don't like some of the fees being higher for handling multiple stripe managed accounts (for example when running a marketplace platform)"

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7042866)

MH

Matthew H.

Tutor

> "Highly customisable invoices, including the ability to add branding and logos"

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7129014)

Ashish T.

Owner

> "Account closures and fund holds are a major concern."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7130367)

AH

Andrew H.

Software Developer

> "It help store to take credit card, handling users payment informations and get paid quickly."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7057933)

Amber L.

Owner

> "I needed to be able to accept payments at vendor shows and stripe isn't the best option for that."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7018708)

BN

Bill N.

Senior Financial Accountant

> "Further, Stripe reporting allows us to reconcile our credit card payments with ease."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7130225)

Dante B.

Owner

> "In addition, their handling of my recent dispute has given me little faith in using tools like them."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7077205)

Amber L.

Owner

> "Stripe's APIs and customization options are really impressive, allowing me to provide an easy checkout experience for my customers."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7018708)

JM

James M.

Sales Representative

> "Their customer service is not helpful in case anything happens."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7128013)

KL

Kaleena L.

Sr. Communications Consultant

> "It supports various ways to pay for goods or services and its encrypted system is trustworthy and reliable."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7077085)

HE

Holly Elizabeth É.

Yoga Instructor

> "The webpages are a little "busy" visually and the payments take around 5 -7 days to arrive in my bank account."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6798783)

EB

Emma B.

Financial Controller

> "My overall experience with Stripe is positive, the software successfully collects payments and automatically pays-out into the bank account at regular intervals."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7091165)

Ryan P.

SPEECH LANGUAGE PATHOLOGIST

> "Unfortunately, with stripe, you’re going to incur processing fees. Either the patient pays them or you do."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7104883)

MH

Matthew H.

Tutor

> "It handles card payments smoothly and makes it easy to send invoices and payment links to clients."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7129014)

FC

Frank C.

Owner

> "We were dealing with fraudulent credit card disputes for almost $50K in charges and they did not help at all."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6871416)

Jack I.

Head of IT Development

> "Simplicity in its design, rich in features for managing payment processing, invoicing and more."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7095368)

VR

Verified Reviewer

Artist Painter

> "Any idiot would know that that setting should be a given. How on earth did they expect me to know first of all that I made a sale and second, where to send my..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7033700)

Simon F.

Director

> "We’re currently using it successfully to collect payments form clients via a payment portal."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7096050)

PP

Peter P.

administrator

> "use verified methods such as PAYPAL, GOPAY and other payment gateways because Stripe and Klarna are maximally incompetent."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6418675)

Jayme V.

Owner

> "The dashboard is clean and intuitive, making it easy to track payments, refunds, and customer activity without feeling overwhelmed."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7122152)

VH

Vanessa H.

Owner

> "Unfortunately, my overall experience with Stripe has been very disappointing. While the product is easy to use, the lack of reliable merchant support,..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6845169)

Dan J.

COO

> "Love Stripe's vast array of connectivity for use as payment processor for platforms that don't have other options."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7115479)

ZF

Zach F.

Staff Accountant

> "It was challenging to find the reporting options as a new user."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7113374)

ZF

Zach F.

Staff Accountant

> "The platform works great in combination with Foundant CommunitySuite so that payments are automatically processed."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7113374)

Konstantin P.

CEO

> "When first time I was trying to find information about how much does it cost it was hard."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7145281)

Suresh K.

Senior Business Executive

> "overall a very smooth and friction free product, you can issue refunds to customers cards easily as well but yes quite expensive for small business."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7067678)

VR

Verified Reviewer

Artist Painter

> "What happened was Stripe charged me – $14.66 for a dispute fee and my bank charged me – $38.00 overdraft fee."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7033700)

Jayme V.

Owner

> "However, for most founders launching digital products or services, the core functionality is accessible and reliable without needing extensive development..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7122152)

VR

Verified Reviewer

Artist Painter

> "Needless to say, I have decided to flush Stripe down the toilet and resume using PayPal to set up my checkout pages."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7033700)

DJ

Daniel J.

SDR

> "Stripe was able to link with our payroll app (remote) they were able to offer me the ability to connect my Bancolombia account and receive my payroll."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6810145)

EP

Eugene P.

Chief Operating Officer

> "Feel like I am kept hostage of Stripe as a result of the SaaS tool we chose to use."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7147652)

HJ

Happiness J.

Computer Software Engineer

> "It contains a software development kit that enables me to safely receive payments, it gives me options to make payments to businesses and anywhere, and it makes..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6783467)

PP

Peter P.

administrator

> "they only rob sellers of money! if you own an e-shop, don't even think about this payment gateway, and if you have one, end the cooperation as soon as possible,..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6418675)

NF

Niccolò F.

Cofounder, CTO

> "The user portal in which you can create your products, set up discount codes and coupons, personalize subscriptions etc. is really useful and it allows to set up..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6379282)

Leah G.

Detailer

> "What a confusing slow mess of a product with a terrible app to boot. If you don’t receive payments through them regularly they will put your entire account on..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6389851)

VR

Verified Reviewer

Ecommerce Developer

> "It allows you to create buy buttons, subscriptions, invoices and everything you need to run an online business directly from the dashboard, it even has an API in..."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6619171)

JZ

Jessica Z.

Owner

> "I was not able to refund my customers with my account as it capped me at withdrawing 1.5k."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6421873)

Jackie S.

Self-employed

> "From a new concept to Bluetooth devices, your financial project has a payment processing system tailored for you with Stripe."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___7002748)

AE

Aaron E.

Partner

> "Stripe allowed us to process payments efficiently, but it didn’t stand out, leading us to switch to another system."

[See full review](https://www.capterra.com/p/123889/Stripe/#Capterra___6491758)

[View Reviews](https://www.capterra.com/p/123889/Stripe/reviews/)

Shaun D.

Proprietor

> "It was really easy to get started with Sumup, the first card reader I bought was the Sumup air, the battery lasts..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___7012753)

KV

Karen V.

Owner, instructor

> "The last of customer support not only has cost me several thousand in lost transactions, but has caused me..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6861675)

AM

Anna M.

Owner, designer, webdeveloper

> "Now it has and I think it’s great tool, especially when most of the transaction you’re doing is using your mobile..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6884417)

KV

Karen V.

Owner, instructor

> "You have to argue with an AI to get to a human, and then the simplest of questions that could be soryed in a 5..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6861675)

AFS

Ahmad Farhad S.

Vice President

> "I use FiveStars for our business weekly and monthly newsletters, reward programs, referral programs, and survey..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6056209)

KV

Karen V.

Owner, instructor

> "Often the people don't understand the problem, and give information that has nothing at all to do with the..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6861675)

FY

Frusquin Y.

Project Manager

> "Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6049563)

FD

Francesco D.

CEO

> "Its support is valid if you have commonly adressable issues, but if you have a specific need or problem to be..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6503852)

EU

Elzbieta U.

Owner

> "You can collect cash too which makes it easier to keep track of your daily sales"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6495551)

KV

Karen V.

Owner, instructor

> "Several times this year I have had machine and app issues to where I couldn't take payments via card."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6861675)

AM

Anna M.

Owner, designer, webdeveloper

> "Its simplicity and intuitiveness is a strong plus."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6884417)

AM

Anna M.

Owner, designer, webdeveloper

> "I couldn’t find any form of integration with Klarna or Clearpay unfortunately."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6884417)

VR

Verified Reviewer

Owner

> "The ideal solution for taking payment in a flexible way."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6595659)

MR

Michael R.

Owner and founder

> "it appears each department, does not speak to each other creating more problems for users."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6593855)

RW

Rhiannon W.

Childminder

> "I love that sum uo os perfect for snall business and mobile too!"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6750231)

MM

Michael M.

Builder

> "The harm done to my reputation and the financial loss is devastating, and SumUp Bank’s refusal to provide any..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6761307)

FY

Frusquin Y.

Project Manager

> "Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6049563)

VR

Verified Reviewer

Owner

> "Terrible UI usability, with frequent bugs"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6712064)

SL

Shaun L.

Co owner

> "Ease of use, stable and the added bonus of a sim installed for external use."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6472645)

SP

Stacey P.

Locksmith

> "Can be temperamental, sometimes there's a delay in getting it started"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6588765)

RA

Rebecca A.

Owner

> "For the few first weeks I didn't have any issues."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___7010602)

VN

Vy N.

Owner

> "Not a huge problem since it will ask you to confirm whether the ID number is correct before you proceed, just a..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4944400)

KK

Khaled K.

Admin

> "Easy to use and setup, payment terminals are paperless and not expensive."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6490694)

SA

Sanchita A.

HR

> "Does not work with some kind of transactions"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6587767)

RW

Rhiannon W.

Childminder

> "Really simple and pleasant to use for my snall mobile business."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6750231)

MR

Michael R.

Owner and founder

> "Extremely poor communication and poor technical support."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6593855)

KV

Karen V.

Owner, instructor

> "One person was very good and very helpful and understanding. "

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6861675)

BT

Brian T.

IT Administrator

> "very negative. when there are so many competitors to chose from there is no reason to ever use sumup"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6780460)

PP

Perla P.

CEO

> "Cheap options to buy equipment and also easy to contact"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6693674)

SF

Stuart F.

IT Lead

> "Ridiculous. If you are a small business, please don't choose SumUp."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6750017)

LQ

Lourdes Q.

Wellness Coach

> "We have used SumUP for a while, and it really made our lives easier."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6473783)

VR

Verified Reviewer

Student in Industrial Maintenance

> "I found that the cost of FiveStars was quite high for a small business like mine, especially when you take into..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4596402)

VP

Victoria P.

Administrator

> "SumUp is so easy to use, you can begin to take payments immediately!"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6570310)

EK

Edmond K.

Director

> "Sumup are holding back £20,000 + of our funds for no reason without giving any reason"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6195036)

LQ

Lourdes Q.

Wellness Coach

> "They have great customer service and support."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6473783)

LB

Ludo B.

CEO

> "often it works but sometime it's so long to do a payment with a client, loading, disconnection, error, no..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4360195)

TK

Timea K.

Account Planner

> "Made my life a lot easier."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6576498)

HV

Hendrik V.

Iwner

> "Must have a phone signal to be able to use it. If your phone dies or loses signal you can’t accept payments"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3609024)

DK

Denise K.

Director

> "All good never had any problems the support team very helpful"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6467806)

KW

Karen W.

Boss

> "Zero customer support."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6044593)

EB

Emma B.

recruitment consultant

> "great product easy to use. "

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6657381)

TS

Teresa S.

Therapist

> "There is no user guide to let you know how the gift cards work, and it’s a bit fiddly."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3822609)

EU

Elzbieta U.

Owner

> "Easy to set up and use."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6495551)

CQ

Caitlin Q.

Full-time Student

> "It can be annoying to receive a lot of push notifications daily."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3544056)

EB

Emma B.

recruitment consultant

> "great easy product to use having the app or the car reader"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6657381)

Vasilis A.

team manager

> "The app is little confused and sometimes in my device lagged"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4339374)

AK

Amanda K.

Owner

> "Easy to set up, use and no ongoing costs"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6431756)

AK

Anais K.

Trainer

> "Creating products in the app is not clear : I did it but I could'nt find how to select them when the client wants..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3464948)

EF

Emma F.

Florist

> "I really like the system and how easy it is to use"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6762448)

Ashley W.

IT Technician

> "There’s literally nothing I don’t like about this software it’s great in all aspects and never once have had an..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3579173)

ST

Samantha T.

Graphic Designer

> "Very good, would recommend to anyone as it is so easy to use"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6589671)

JP

Johnny P.

Owner

> "Everything the worst company ever I have used disgusting customer service"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4514636)

KN

Kendrick N.

Owner

> "I am able to take payments cash or card."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6046711)

AK

Anita K.

Resource Group Leader

> "It disappears and also it is not clear when an offer has been used."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3368103)

SH

Sal H.

Manager

> "Just the fact that there's programs out there that keep having a customer come back to stack up points from..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3607895)

DB

Dave B.

Vice chair

> "I don’t think there are any issues I’ve had yet, other then the inability to have several logins to manage a..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2803472)

HA

Helen A.

Procurement

> "As a customer, I love using loyalty program and love having this app on my phone vs having to get paper cards..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4333003)

LR

LYNN R.

owner

> "Too expensive for what we are getting out of it."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2857639)

JG

Joanna G.

Hotel Posta

> "I like that Fivestars focus on environmental issues"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___6031065)

SJ

Steve J.

IT Manager

> "Trying to keep customers coming back by offering rewards and to be able to earn new business but it just didn't..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2223950)

VN

Vy N.

Owner

> "The physical SumUp is sleek and looks good on display."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4944400)

SY

Shun Y.

Sr. IT Analyst

> "However, some users found it confusing. As it is the same name (Fivestars) for all the business joined, many..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2367427)

DB

DeAndre B.

Marketing and Development Coordinator

> "You can also do reviews and ratings through this application which is nice, however we don't need/ use that..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3603104)

SL

Savannah L.

Owner

> "It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2814729)

HL

Heather L.

Owner

> "The fact that one can be rewarded just for visiting a store or restaurant or any other place of business for that..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3724726)

LR

LYNN R.

owner

> "Can't afford any other services out of it."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2857639)

PF

Peter F.

Director

> "It has made processing payments very easy"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___5082012)

TR

Teri R.

CEO

> "I have now spent nearly 20 minutes on hold waiting to cancel my account and still they have not canceled it."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2646749)

VN

Vy N.

Owner

> "Inexpensive and good value for even small traders."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4944400)

SJ

Steve J.

IT Manager

> "After using it for a about 6 months, we decided it was more expensive to upkeep than what we got in return."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2223950)

AS

Adina S.

Co-owner of auto repair shop

> "I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our..."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3633836)

KD

Kylie D.

Manager

> "Sometimes this app has crashed and it’s frustrating."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2425253)

CQ

Caitlin Q.

Full-time Student

> "I like that it doesn’t send a lot of text notifications like other companies and apps."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___3544056)

SW

Shameem W.

Manager

> "kind of clunk and not su end user friendly"

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2222688)

LB

Ludo B.

CEO

> "A great way to accept credit card payment with my shop when it's working."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4360195)

TR

Teri R.

CEO

> "WARNING do not sign up."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2646749)

HA

Helen A.

Procurement

> "It works well and sometimes send me additional rewards to motivate me to visit vendors again."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4333003)

SS

Savanna S.

CS

> "Very expensive."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2207013)

LA

LeAnne A.

Monitor tech

> "It helps with customers rewards profile."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___4318867)

TR

Teri R.

CEO

> "customer service is not good."

[See full review](https://www.capterra.com/p/170673/SumUp-Air/#Capterra___2646749)

[View Reviews](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

## User interface

4.60 (3,337)

4.46 (1,470)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

ACH Payment Processing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Stripe

21/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/123889/Stripe/#features)

SumUp

Top features

22/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/170673/SumUp-Air/#features)

### Recognition

Stripe is recognized as a top-rated tool in 5 Capterra Shortlist reports

SumUp is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Stripe

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SumUp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Stripe

-   By Stripe
-   Located in United States
-   Founded in 2009

SumUp

-   By SumUp
-   Located in Brazil
-   Founded in 2012

## Popular Comparisons

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4.3

[View full comparison](https://www.capterra.com/compare/157492-170673/Fattmerchant-Payments-Online-vs-SumUp-Air)

[Stripe](https://www.capterra.com/p/123889/Stripe/)[4.60 (3,337)](https://www.capterra.com/p/123889/Stripe/reviews/)

vs

[Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[4.59 (916)](https://www.capterra.com/p/212826/Google-Pay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/123889-212826/Stripe-vs-Google-Pay)

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[4.46 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,447)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

$99/month

Price

$38/month

4.4

Features

4.3

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/170673-190778/SumUp-Air-vs-QuickBooks-Online)