# Compare EZO vs TOPdesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare EZO and TOPdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/124047-127562/EZOfficeInventory-vs-TOPdesk

---

# EZO vs TOPdesk Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

EZOTOPdesk2/4 selected

[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/)[4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

[## EZO](https://www.capterra.com/p/124047/EZOfficeInventory/)[4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)

Starting Price

$65.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [1,543 reviews](#user-reviews)

Positive

1,466

Neutral

64

Negative

13

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [111 reviews](#user-reviews)

Positive

102

Neutral

8

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 2,633 reviews from it asset management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Inventory Management

4.7

Asset Tracking

4.7

Support Ticket Management

4.4

Service Level Agreement (SLA) Management

5.0

Incident Management

3.8

77%Fit

Feature ratings

Inventory Management

3.6

Asset Tracking

4.3

Support Ticket Management

4.3

Service Level Agreement (SLA) Management

4.2

Incident Management

4.5

User satisfaction

User satisfaction

4.6

User reviews[1,543](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.6

Customer support

4.6

User satisfaction

4.4

User reviews[111](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

$65Other, Per Month

-   Free version
-   Free trial

Price starts from

€61Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

EZO is built for mid-market and enterprise teams operating in equipment-intensive environments where assets move across sites, projects, and teams, and must be ready when it matters.

Best for

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

## User reviews

Pros & cons

RP

Raavi P.

Consultant

> "Over all I had very good experience using EZOffice inventory where I can allocate assets to new users as well as able track..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6432876)

AP

Abdiel P.

AIT

> "The downside of working in multiple locations, is that if you have spotty connection the product productivity fades along with..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___7056165)

SJ

Samantha J.

Project coordinator

> "I love the different options and versatility for each product type you can really keep track of everything from expenses to..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6507597)

HD

Hala D.

Chemist II

> "If the Asset number or AkzoNobel code is not accessible, it is more difficult to find the product on EZOffice, also when I'm..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6688456)

HD

Hala D.

Chemist II

> "If you have the AkzoNobel code or the Asset # you can easily find the raw material or finished good product."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6688456)

NB

Nick B.

Office Assitant

> "The items have images in the search bar but I can't see them in the search results unless I open up that asset."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6665066)

BA

Bakhtiyar A.

QA Technician

> "It allows user to use the application without any difficulity and does not use any complex systems."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6665108)

NG

Nick G.

Assistant Accountant

> "That I can't customise the depreciation rate to calculate it daily."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6407207)

Alwin N.

Purchase Officer

> "Helpful "Receiving" and "Issuing" highlights function admirably for resources that much of the time change hands."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6338225)

BE

Brady E.

Technical Support Agent

> "Least favorite has been customizing fields, as some are mandatory and not always suited to the asset we are tracking."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6178201)

FbB

Fábio B.

Area Manager

> "I have found value in the reporting and analytics capabilities of EZOfficeInventory, helping me gain insights into asset..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6150636)

EM

Evret M.

Materials Technician

> "As of now I only use it once or twice a week, because I find the navigation through the app a little tedious, and the visual..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4940076)

SN

Shannon N.

IT Manager

> "I also like the reporting functions both in the built-in reports as well as the custom reports that cater to the..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4931148)

JR

John R.

TechOps lead

> "Reports dashboard should is not easy to understand, I took session from the ez team but they also not able to create that such..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6015738)

GC

Gokhan C.

Researcher

> "Great for managing and checking the availability of the inventory rather than looking around"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6341362)

MG

Marvin G.

IT Helpdesk

> "The default option using Asset # is not a good choice because you can not change this number so if using it as default when..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3798280)

NB

Nick B.

Office Assitant

> "The location feature makes looking for new areas to reach easier."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6665066)

SN

Shannon N.

IT Manager

> "We can only request the audit 25 lines at a time so that is time consuming."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4931148)

GK

Gulshan K.

owner

> "I liked EZO easy to-use interface and helpful features for tracking and managing assets effectively."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6813422)

KD

Kasey D.

Office Administrator

> "I don't work on the finance side of tax purposes for asset values diminishing over time, etc. , so I can't attest to that side..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4800685)

AS

ANTHONY S.

CEO

> "EZOfficeInventory streamlines asset management smoothly."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6471065)

CS

Connor S.

Student

> "The interface is hard to navigate and can be difficult to complete an order in the cart."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6260165)

IS

Ibou S.

Shop Manager

> "Overall EZO is a useful tool when used, allows for easy asset tracking"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6718300)

GY

Gloria Y.

Multicultural Student Programs Coordinator

> "For the first event, the date was entered in wrong, but I had no way to double check it on my end."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6281955)

TR

Teana R.

School Operations Manager

> "Experience has been great and helped me to stay organized with school technology."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6534951)

MSM

May Sun M.

Engineer

> "product report system with a lot of graphs which is not useful to the users."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4991289)

JR

John R.

TechOps lead

> "It overall good, As we are using it from last 3-4 years and we are very well satisfied with EZ services, afterall it helps us..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6015738)

MG

Marvin G.

IT Helpdesk

> "Asset stocks were even worst as it does not auto search when using description so we had HP Dock, Lenovo Dock, Docking..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3798280)

AS

ANTHONY S.

CEO

> "User-friendly interface makes tracking assets easy."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6471065)

JR

Joshua R.

Student

> "The user interface can get very crowded and hard to navigate at times"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4858430)

VR

Verified Reviewer

General Manager of Manufacturing Team

> "Simple to use and comprehend Inventory control is quite precise. And asset management is simple to implement."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6514997)

ZB

Zarek B.

Geotechnical Engineer

> "Sometimes clunky to navigate, sometimes slow to bring up pages in field"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4907697)

AF

Angel F.

IT Manager

> "The software is intuitive and keeps everything organized."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6589167)

JH

Jeremy H.

Network Engineer

> "The inventory search can be a little tricky in that it depends how things were named when set up in the software. If you..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4047544)

US

Utkristha S.

CEO

> "It helps to track all office inventory in one place easily and quickly."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6240033)

KH

Kalman H.

Senior Software Developer

> "I get an email every day about the fact that my item is "overdue"."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4867975)

GH

Guillermo H.

Management

> "The software is user-friendly and has great reporting features."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6555298)

GY

Gloria Y.

Multicultural Student Programs Coordinator

> "I'm not sure if this is an EZOfficeInventory flaw or perhaps just understandable human error, but it has been a little..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6281955)

VR

Verified Reviewer

Project Manager

> "Easy labeling of our supplies, being able to have the supplier having real- time view of what inventory is dispensed what was..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4384438)

SP

Szymon P.

Tester

> "Sometimes it's working not really well, which means it's a bit too slow."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6124857)

MY

Markus Y.

Automation electrician

> "The UI is quite clear and easy to use with very short learning curve."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6359283)

ES

Emma S.

Architect

> "The interface is not the most aesthetically pleasing"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4909372)

DH

David H.

Network Administrator

> "Having the ability to view specific details of the assets, and their life cycle including purchase date, PO, price,..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4323647)

RL

Rafiq L.

Project Manager

> "The pricing is a bit steep for NPO's like us"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6133500)

VR

Verified Reviewer

General Manager of Manufacturing Team

> "The user interface is straightforward and simple to use. And traceability is excellent."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6514997)

NF

Nicholas F.

Corporate Finance Intern

> "App also gets glitchy."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6201691)

MG

Marcy G.

Student

> "I like the ability to see exactly who I have checked out with a reminder I’m like that that inventory a checked out that looks..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4789665)

AW

Angus W.

Student

> "I found so of the GUI a little hard to learn/understand without being told."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4947377)

JM

Jeff M.

Applications Engineer

> "Easy to use phone App and good decent looking WebUI for the Backend."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6497459)

UL

ŁUkasz L.

QA Tester

> "The interface was hard to learn at the beginning."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6220270)

EE

Erika E.

Event Operations Coordinator

> "Helps with organization because we are worldwide and helps know what is where in inventory."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4894705)

EW

Eric W.

Audio Director

> "The item entry process takes an extremely long time and the app crashes fairly often during that process"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3798133)

LT

Laura T.

Marketing - Designer

> "Makes equipment management a breeze."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6510152)

JB

John B.

Tech Coordinator

> "Navigation is a little difficult."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6039005)

JM

Jessica M.

Inventory Coordinator

> "I like that I have the ability to create a bar code sticker in the moment."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4899727)

KH

Kimberly H.

Teaching assistant

> "There were a lot of glitches with the phone app when trying to check back in equipment."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3609664)

JPE

John Philip E.

Graphic Designer

> "It's easy to navigate and fill-up; no difficulties encountered along the way."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6620918)

GE

Gerardo E.

Field Engineer

> "The mobile version is slow and doesn't have the easiest interface."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3565463)

RL

Rafiq L.

Project Manager

> "The fact that it allows me to monitor my inventory effectively"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6133500)

HH

Hanisha H.

Student

> "The User Interface could use some help and is not the most intuitive to navigate"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4612372)

FB

Florencia B.

Office Manager

> "Thanks to EZOffice we have been able to keep track of all our office assets."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4895753)

JG

Jonathan G.

Supervising Sound Editor

> "The other thing, which is clearly not that important, would be to revamp how things look in EZ office."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4138263)

DC

Dylann C.

Warehouse Manager

> "Our staff can easily use the QR code scanning feature on their devices to check out inventory, tools, or assets."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4734597)

VV

Vishnu V.

Strategy

> "There are some rough edges to the product that needs to be sorted out"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3619862)

MAI

Muhammad Awais I.

Electrical Engineer

> "I liked the working with EZ they provide great customer & technical support to implement the system to your needs"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6202918)

TB

Tamas B.

System Engineer

> "Given the infrequent use of this tool, the password is oftentimes forgotten."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4718126)

PR

Paloma R.

Operations Project Manager

> "Our international team has been using this and it helps us a lot to keep track of every item that we check out, to know where..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4227389)

VS

Victoria S.

Music teacher

> "Drop down menu is not the easiest to use on a mobile device"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3928871)

VR

Verified Reviewer

SEO Intern

> "The software is user-friendly, efficient, and has greatly improved my asset management process."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4881546)

EL

Edgar L.

Sr Administrative Technician

> "the software is a bit slow "

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4189717)

AC

Adrian C.

Media Closet Assistant

> "Being able to alter the interface, change my settings, and having very clear visuals for what I'm looking for made the time to..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3704494)

TT

Tevin T.

Technical Producer

> "However I do not have access to make PDF printouts of the carts that I currently have checked out."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___3170329)

AM

ANN M.

INVENTORY

> "I LIKE THE EASE OF FINDING THE PRODUCTS I PUT IN THE SYSTEM AND HOW TO CATAGORIZE EACH ITEM"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6224971)

JS

Joanne S.

Executive Director

> "Cost is somewhat high for an educational institution"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4036420)

DC

Debinson C.

Director Asset Management

> "Fast, easy to use, general goods point and so funny during daily work"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6497302)

VG

Vishakha G.

Documentary Filmmaker

> "Although the software allows for customisation, we struggled at the back end to create equipment bundles effectively as it..."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___2200796)

LT

Laura T.

Marketing - Designer

> "User-friendly interface and great customer support."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6510152)

TB

Tamas B.

System Engineer

> "Not sure if it is my company's fault, or the EZOfficeInventory as a tool."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4718126)

RF

Rodrigo F.

Software engineer

> "Pretty simple to use app and gets the job done"

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___6483502)

SL

Sonia L.

TA

> "Initially, the program is not very intuitive."

[See full review](https://www.capterra.com/p/124047/EZOfficeInventory/#Capterra___4436610)

[View Reviews](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)

WB

Will B.

University Centre Deputy Director

> "It allows for a great degree of detail and flexibility."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

WB

Will B.

University Centre Deputy Director

> "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

Ryan P.

Lead Designer

> "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

Ryan P.

Lead Designer

> "One thing that I think really holds it back is the pretty steep learning curve."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

WB

Will B.

University Centre Deputy Director

> "The more teams who get on board, the better it works!"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

JK

Joe K.

Head of Technical Operations

> "Back end can be a bit clunky and limited in terms of analytics."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

DS

David S.

CTO

> "Also the asset management module is awesome, fully customizable and API based. And although the..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704)

AV

A. V.

Apb

> "The windows are changing, so you cannot use your printscreens anymore"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601)

GbT

Gábor T.

IT Business Analyst

> "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

PV

Pieter V.

Specialist Materials

> "For assetmanagement is this platform not good enough."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

RK

Ron K.

Application specialist

> "Also the self service portal is very useful in the organisation to submit a request to the correct..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Jeroen V.

IT and security consultant

> "Can be expensive when using many operators."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592)

PV

Pieter V.

Specialist Materials

> "Simple to use, lot's of easy to use buttons to navigate."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

MP

Marly P.

Applicatiebeheer

> "Some of the modules are not very userfriendly"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620)

RW

Rene W.

Service Manager

> "Also if you contact the TOPdesk service desk there is a very quick response."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

JJ

Jindi J.

Functioneel beheerder

> "Overly complex customization requires additional time and resources."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784)

JK

Joe K.

Head of Technical Operations

> "Simple user interface and easy to implement with minimal prior knowledge."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

ML

Mark L.

Service desk

> "The look and feel of TOPdesk are not as up to date as their more modern competitors."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580)

SV

Stefan V.

Application owner

> "Self Service Portal works perfect for users"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759)

VR

Verified Reviewer

IT-systemadministror

> "It is difficult to set up the system the way you would like it to."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310)

SD

Sander D.

Service Manager

> "It's easy to use, very user friendly and to configure flows and design a self service portal."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539)

JL

John L.

System Engineer

> "reporting is a bit difficult at times and you don't always know what categories to include"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

RK

Ron K.

Application specialist

> "Creating and following requests works great."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

GbT

Gábor T.

IT Business Analyst

> "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

GbT

Gábor T.

IT Business Analyst

> "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Wesley W.

ICT Service & Support Engineer

> "Integration with email is difficult between TOPdesk and the system administrator of our company...."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510)

RW

Rene W.

Service Manager

> "It is easy to make your own environement."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

SK

Sandy K.

Senior Manager

> "There is a change management feature that seems underdeveloped and did not prove value-added to..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391)

JL

John L.

System Engineer

> "Also the automatic importing of mails is a nice feature"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

GR

Gert R.

Application controler

> "API connection with other systems is not yet possible for all modules."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364)

RW

Rene W.

Service Manager

> "So easy to use and maintain."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

Giovanni Ficcadenti L.

Guest Services Specialist

> "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

GbT

Gábor T.

IT Business Analyst

> "The layout was very simple to handle, like an HTML based simple thing, too simple a bit."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Giovanni Ficcadenti L.

Guest Services Specialist

> "The change process is confusing and requires regular guidance."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

JS

Johan S.

ICT Support medewerker

> "Change Management is a nice product for automate processes for onboarding for new Employees en..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899)

Giovanni Ficcadenti L.

Guest Services Specialist

> "It is pretty expensive."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

[View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

## User interface

4.59 (1,543)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

4.39 (111)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

EZO

Top features

37/40

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcode/Ticket Scanning
-   Change Management
-   Compliance Tracking
-   Configuration Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Generative AI
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Maintenance Management
-   Monitoring
-   Prioritization
-   Problem Management
-   Procurement Management
-   Reporting/Analytics
-   Requisition Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Supplier Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   User Management
-   Workflow Management

[See all features](https://www.capterra.com/p/124047/EZOfficeInventory/#features)

TOPdesk

33/40

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcode/Ticket Scanning
-   Change Management
-   Compliance Tracking
-   Configuration Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Generative AI
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Maintenance Management
-   Monitoring
-   Prioritization
-   Problem Management
-   Procurement Management
-   Reporting/Analytics
-   Requisition Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Supplier Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   User Management
-   Workflow Management

[See all features](https://www.capterra.com/p/127562/TOPdesk/#features)

### Recognition

EZO is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to TOPdesk

### Deployment & support

EZO

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TOPdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

EZO

-   By EZO
-   Located in United States
-   Founded in 2011

TOPdesk

-   By TOPdesk
-   Located in Netherlands
-   Founded in 1993

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4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/127562-132997/TOPdesk-vs-Freshservice)

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4.5

Features

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4.4

Ease of Use

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4.5

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4.4

Ease of Use

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4.3

Features

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4.3

Ease of Use

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