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EZO caters to the needs of different industries by making it easy for them to track all types of items, including IT assets, AV equipment, furniture, construction tools, and medical equipment.
ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology, energy, government, finance, manufacturing and more.
There is quite a variety of reports to run, was very easy to self-learn. I've only had to contact customer service a few times, and they are really awesome and responsive.
The import process was a little frustrating too because our spreadsheet headings were different, and the options were too limited.
The check in and out is super easy, reports are easy to do...its a great program for what I need, and the price is right on point.
The fact that you have to request one thing at a time (there is no ‘cart’ function) is frustrating because it means I have to open about 20 tabs/browser windows to request everything I need.
Overall I would recommend it, very few software that has an easy way to track inventory and assets. Their customer service is also one of the best.
What is a little inconvenient is when you add something to your card abs have to renter the dates and times you put in before.
I really love this product and its ease of use. I can keep all documentation together and appreciate the quick customer service when I have questions.
I dislike that the layout buttons are small and that I cannot sort equipment by type and instead have to scroll through.
The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
Our customers are enjoying the ease of use. The creation of a ticket by email helps our customers that are out in the field daily.
Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
The ChangeGear product has all the tools needed to run a successful incident, change and help desk system. I have been a user for many years and the team at Sunview has always been top notch.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Speaker 1: Hi, my name is Brandi. I work for Missouri Western State University. I'm the administrative assistant for the Communication English department, and I give EZOfficeInventory a three out of five. We use EZOfficeInventory for inventory control of cameras, video cameras, tripods, equipment that the students use for the journalism courses that they are taking. One of the things that I like about EZOfficeInventory is the streamline effect. I may able to add members, in our case, students to each of the semesters for usage of the inventory, and it shows reservations, it shows if they're late, things like that. So it's very user-friendly for not only the office staff, but the students as well. Some of the things that I feel like that they could improve upon would be make it more user-friendly as far as students or the end user. It seems to be geared more toward a corporate environment, whereas the things that we use it for are equipment usage on the academic level. The things that I think could be improved upon would be perhaps sending out notifications if the particular equipment or inventory that's been checked out is past its due date. Things that could be also attached to that would be being able to send out reminders specifically to that member that has it checked out, and showing how many times they have been late on various other inventories that they have checked out in the past. Keeping a record of that for a particular student.
Praveen K.: My name is Praveen, I work as a systems administrator. I rate four out five for ChangeGear. For more reviews like this, click below. So ChangeGear is a ticketing system software which is used by most of the organization. Before ChangeGear we have ServiceNow and HP Smart. The total cost of ownership for ChangeGear is low because of its low infrastructure need, and it is really good for mid and small organizations. It is very easy to install ChangeGear on a mid-level size of environment with a couple of servers for database and couple of servers for applications. So the total cost of ownership will be very less when compared to other ticketing system tools. The total cost of ownership and [inaudible 00:00:48], we can install this ChangeGear on the cloud. So right now most of the companies are moving to cloud, so the ChangeGear software will work both on on-prem and also on the cloud. This is one of the good thing that the latest version of the ChangeGear is providing.
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