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EV Service Manager vs SolarWinds Service Desk: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
NA
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
3.5
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.6
Prioritization
3.5
Performance Metrics
--
Real-Time Notifications
4.4
Alerts/Escalation
4.4
User satisfaction
3.4
User reviews14
Ease of use
3.1
Functionality
3.5
Value for money
3.8
Customer support
3.8
4.6
User reviews574
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.6
Price starts from
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

EasyVista provides ITSM solutions to enterprise organizations employees who need to implement help desk, service desk, asset management and self-service for employees and customers.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
124331
5 screenshots
129478
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

EV Service Manager

7/30
  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Macros/Templated Responses
  • Mobile App
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Knowledge Base Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
See All features
Hide Help Desk Software Features -

SolarWinds Service Desk

Top Features
23/30
Show Help Desk Software Features +
EV Service Manager
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SolarWinds Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EV Service Manager
  • By EasyVista
  • Located in United States
  • Founded in 1988
SolarWinds Service Desk
  • By SolarWinds
  • Located in United States
  • Founded in 1999
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