Maintenance Connection vs Eptura Asset: Which is a better fit?

Aaron A

Data Analyst

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

Lyndsi L

Admin Services Coordinator

I love the Purchase Order and Asset products. I use the P.O. section everyday, and I love how easy it is to find an old P.O. or print out the backup for that P.O.

It can get confusing to navigate through and is slightly unclear.

Michele M

On top of that, I like the numerous customizations supported by them for almost every department we have.

Tablet program is awkward and very limited use when used on its own.

Great program, very useful with helping us maintain our equipment, certification, PM and asset management.

I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use.

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it.

Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional.

Gary G

Pricing when we purchased was great, and from what I hear from other transit agencies (my business) now about this type of software, this is a good deal.

There is no communication from the team I request from to advise if they are working on the ticket, no updates, etc. I have had tickets disappear and have to re-submit them.

We trying to find out the best way to display work orders and looks like this will be possible by setting up favorites. The customer support is excellent.

Difficult to correct any set up mistakes after program has been populated.

They have ALWAYS been so professional, kind, and very patient with those of us that struggle to work with a computer. Love, love, love the program and really appreciate the staff.

Inventory Shortage Report was set up in a different M+ format than what we had and it is missing fields and it is not easy to follow.