# Compare Maintenance Connection vs ServiceChannel 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Maintenance Connection and ServiceChannel based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/12444-38574/Maintenance-Connection-vs-ServiceChannel --- # Maintenance Connection vs ServiceChannel Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Maintenance ConnectionServiceChannel2/4 selected [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.4 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.4 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) [## Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.4 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment PP ar Based on [443 reviews](#user-reviews) Positive 404 Neutral 34 Negative 5 [## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.4 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [125 reviews](#user-reviews) Positive 113 Neutral 9 Negative 3 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,817 reviews from work order software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Not enough reviews Feature ratings Work Order Creation 4.6 Quotes/Estimates \-- Billing & Invoicing \-- Preventive Maintenance 4.5 Mobile Access 4.0 61%Fit Not enough reviews Feature ratings Work Order Creation 4.5 Quotes/Estimates \-- Billing & Invoicing \-- Preventive Maintenance 4.5 Mobile Access 3.9 User satisfaction User satisfaction 4.4 User reviews[443](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.2 Customer support 4.4 User satisfaction 4.4 User reviews[125](https://www.capterra.com/p/38574/ServiceChannel/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.4 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for It caters to agriculture, automotive/aerospace, chemical processing, construction, discrete manufacturing, education, energy, food & beverage, government, healthcare, and pharmaceutical industries. Best for Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## User reviews Pros & cons PP Patrick P. Maintenance Planner > "The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100701) AR Alan R. supervisor > "Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101411) AR Alan R. supervisor > "Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets,..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101411) HD Holly D. Assistant Plant Manager > "Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065585) KB Kody B. Maintenance Manager > "We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need,..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101577) TK Thomas K. Facilities, Maintenance and Procurement Coordinator > "Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065632) DE David E. Maintenance Tech > "It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100793) EM Erik M. Test Engineer > "A lot of the interface is confusing and cluttered, especially when adding tasks to work orders and when selecting assets for work orders." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100691) BS Britt S. CMMS and Planning Supervisor > "I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7016909) HD Holly D. Assistant Plant Manager > "The system can feel cumbersome at times, particularly when entering or updating work orders, as it requires multiple steps and fields." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065585) AN Anes N. maintenance planner > "The platform makes it easy to manage work orders, track asset history, and coordinate preventive maintenance — all in one place." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101382) DB David B. Life Safety Technician > "For instance, when I tried to add a detail such as the Year Manufactured to the fire extinguishers that I am tracking in the program, it..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065903) TA Triston A. Project Manager > "it would be great if it could be used as a clean up tool, needle in a haystack finder, system simplifier (when it comes to Rules, UDFs,..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065602) KL Keith L. Associate Director of Physical Plant > "Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101354) JS Jonathan S. Tech > "The system makes it easy to track work orders, schedule preventive maintenance, and keep asset history organized in one place." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101417) CR Corey R. Maintenance > "Some functions are not at all self explanatory and have no help page (or hard to find) such as the vertical report set up" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065547) DS Dhruv S. Lead Advance Field service techniain > "Easy user interface ,efficient team work, Customer support is really continent, value for money, secure, Maintenance management and..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100722) RC Richard C. Facility Manager > "I cannot change my stores assets, must be done by facilities coordinator, which adds time to adding or removing assets." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065660) TL Tyler L. Mechanic > "I love how it makes maintenance requests 95% automated, and reports are easily accessible after the repairs/PM are completed." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101401) GG Gaurav G. Reliability Engineer > "User interface is not visually good like you have graphs and charts stuff but i heard accruent is doing some upgrades in January to make it..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065526) AA Alan A. Maintenance and Reliability Manager > "The flexibility to create my own reports to fit my situation and the ease of which people can adapt to using it." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065606) CP Chris P. facilities administrative coordinator > "there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101496) PS Paul S. Maintenance Planner > "Overall, Maintenance Connection has proven to be a great value for the cost, providing a secure site with tons of operational tools and..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065623) SL Spencer L. Scheduler > "Sometimes very glitchy when moving too fast, the system seems to buffer too often whenever lots of users are in the system at the same time." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7102406) JM Jeremy M. Health and Safety Manager > "It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065742) AF Amy F. Maintenance Schedule Planner Manager > "Other dislikes have already been fixed/implemented such as the service requester portal and MC express becoming outdated." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065677) JR Julia R. Reception > "The fast service that can be provided with the help of maintenance connection that we can provide to our guests." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7102225) AS Annitta S. Assistant Director of Facilities Managment > "The cost of each license seems steep, when there are several of us that need to work in the system, it is a pain to have to wait until..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065898) KB Kody B. Maintenance Manager > "It has helped eliminate down time in the production area and helped with organizing things during out audits." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101577) CJ Christian J. Maintenance Planner Senior > "Asset lookup within the hierarchy can be difficult when you are using the maintenance connection application." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065601) DM Denisha M. Facilities Administrator-Maintenance Clerk > "The easy access historian for all assets to collect data, as well as how easy it is to export the data for KPI/PBI recording." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101563) SP Skyler P. Facilities Coordinator > "There's a lot of bugs in the system that make asset addition especially difficult/time consuming." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065841) DS Debbie S. CMMS Administrator > "I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling!" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065580) AM Aaron M. Maintenance Supervisor > "I don't like the problems that I have with work orders getting lost in a dropdown menu for shop location." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101363) Anne Marie C. Business Analyst II > "They respond quickly to any questions or problems we encounter and have helped us with inventive solutions to problems unique to our..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100693) JK Jennifer K. Coordinator > "We have been using MC since the spring of last year and all vendors have done the "White Wall Process" and still from time to time, do not..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100673) AT Andrew T. Sr. Maintenance Technician > "I particularly appreciate the intuitive design of the windows and the smooth transitions between different sections of the software." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065549) AG Anthony G. Maintenance supervisor > "updating methods are hard I still have people logged in on my system who no longer work for the company" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7066514) JM Jason M. Maintenance Supervisor > "I like the ability to manage staff and completion rates across work order." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065543) JW John W. Field Test Manager > "The biggest issues come from when changes are made in the back end that breaks PM's" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100668) OMD Oanh Mai D. Senior office Assistant > "customer support and process automation. When we need help form customer support, they respond as fast as they can." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101492) JS Jonathan S. Tech > "Some parts of the interface feel outdated and can take time to learn for new users." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101417) AR Alan R. supervisor > "Key benefits include improved organization, reliable performance, and helpful customer support, which collectively boost productivity" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101411) JM Jason M. Maintenance Supervisor > "Generation of reports is exceptionally challenging to capture all data needed." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065543) SK Sarah K. Assistant Director of Quality Assurance and Regulatory Compliance > "Pictures and videos/ documents are all important - and we are able to keep it in one system." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100714) JT Jasmine T. Maintenance supervisor > "It wont let me access work orders for a certain location." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100712) MM MARIANNA M. CLERICAL ASSOCIATE > "I HAVE TO TEACH PEOPLE HOW TO USE IT OVER THE PHONE QUITE FREQUENTLY (THEY USE SERVICE REQUESTER) AND IT'S EASY FOR THEM TO LEARN" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065733) CB Crystal B. I and C Technician > "I don’t like searching for inventory in the setup that we use, because it is hard to find parts." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065626) MF Matthew F. Operations Leader > "I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. " [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7102251) CR Corey R. Maintenance > "Cant easily see photo library (cant see full photo library anywhere)." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065547) AM Amanda M. MRO Purchasing Agent > "I can keep track of literally everything and it benefits me as an employee and the company so much." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101383) DS Dakota S. Analyst > "However I think too much focus is put into the "what else can we do" and not enough is put into "what can we fix"." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100744) TA Triston A. Project Manager > "Overall i have been able to master it within my own scope and needs, helping others learn, and furthering my career because of it." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065602) MK Michael K. Electrical Maintenance Supervisor II > "Inconstant updates seem to cause some minor glitches." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065594) JR Julia R. Reception > "The system is highly helpful and helps us keep our office in check and always ready for service." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7102225) SO Stephen O. Manager > "There are several reports in a LOCKED mode that I am unable to use or modify." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101491) CW Caleb W. Mechanic III > "I also like the fact that you can almost fully customize your screen to fit you." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101437) KP Keyurbhai P. Field service technician > "sometime is slow and need to reload every time. and connection is lost." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7103458) CA Cole A. Asset Reliabilty > "I like the how easy it is to search for assets using global search. And how easy it is to create new assets and PM'." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100697) KL Kevin L. Maintenance Lead Technician > "The mobile version is handy, but still not perfect when you're out in the field." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101593) JM Jack M. Administrative Assistant, Campus Operations > "Its ability to give access to several groups of several people is great." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065678) LA Lance A. Lead Facilities Technician > "Sometimes it will not load or there are too many users." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065716) MR Mary R. Maintenance Admin > "It's compatibility with excel makes getting and displaying accurate data an easy process." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065518) JM Jack M. Administrative Assistant, Campus Operations > "I believe some of our supervisors have limited report abilities but they have expressed these issues too." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065678) ES Evan S. Mountain Operation Service Specialist > "Mostly good, though with this recent update it has our organization considering other software options if issues can not get resolved." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100677) SS Steve S. Facilities Manager > "There are blocks in the learning curve that make it hard to find what you are looking for. " [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7102484) MB Monica B. Administrative Assistant II > "With the new updates it is much easier to navigate through the system, makes team collaboration easy" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101427) KA Kevin A. Maintenance Supervisor > "It is not user intuitive to use, some simple things are buried in categories that are not logical." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101639) EL Edgar L. BESS Technician > "Overall this is a powerful tool, with a huge amount of options and customization available to the end user." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065793) GG Gary G. Maintenance Planner > "if you get stuck during training , hard to move past and correct sometimes." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065679) AD Amy D. Program Manager > "It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065569) SP Skyler P. Facilities Coordinator > "We have used the system for 5 years and Im still not getting what I need from the program and I dont have the support to assist" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065841) RM Rifatt M. Reliability Engineer > "Overall, the system works well and has many features that can be utilized to get the most out of Maintenance Connection" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101510) DB David B. Life Safety Technician > "I hate that I am unable to access the majority of these features." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065903) NB Nijah B. Sit admin > "Helps me to complete my everyday assigned tasks at work" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065636) KA Kevin A. Maintenance Supervisor > "Setting up PM's, the prime use i feel for this type of product, is not very easy to set up nor control" [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101639) AS Annitta S. Assistant Director of Facilities Managment > "I have been working in the system for about 2 years, I knew nothing about it when I started, and the trainings were very helpful as well as..." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065898) SH SHAYLA H. Facilities Administrator > "Don't like the difficulty level to complete simple task." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7101351) JM Jaime M. Parts Room Supervisor > "What I like most about the program is the traceability of WO and PMs." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7065856) BP Bruno P. EHS Validation Engineer > "It is not intuitive to create PMs and procedures." [See full review](https://www.capterra.com/p/12444/Maintenance-Connection/#Capterra___7100683) [View Reviews](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Pete M. Account Executive - Customer Advocate > "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390) ML Miranda L. Account Manager > "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823) RK Ryan K. Office Administrator > "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065) DD Darnell D. Project Manager > "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099) ML Miranda L. Account Manager > "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823) AK Abbie K. COO > "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month" [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426) WS William S. VP Business Development > "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768) ML Miranda L. Account Manager > "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823) BO Brittni O. Senior Account Manager > "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749) SS Sharon S. Project Manager > "The only issue I have is that I cannot put a work order in completed status. " [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831) DD Darnell D. Project Manager > "The platform provides a strong centralized system for managing work orders, vendors, and service tracking." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099) VR Verified Reviewer Account Manager > "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306) TK Teresa K. Client Relations > "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503) SD Sherri D. Office Manager > "Also, it's hard to get my techs to do the sign in/out process." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953) ML Miranda L. Account Manager > "I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823) AD Alan D. Director Store Planning Preservation > "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725) WS William S. VP Business Development > "Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768) FS Fred S. Owner > "Screw it, big loss. If a client uses that service, I am not touching it." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875) AD Alan D. Director Store Planning Preservation > "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725) VR Verified Reviewer Executive Assistant > "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually perform the work. " [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602) SS Sharon S. Project Manager > "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831) VR Verified Reviewer Associate Inventory Analyst > "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all the work..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349) LB Lindsey B. Customer Service > "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757) VR Verified Reviewer Executive Assistant > "It's very hard to use from the GC standpoint." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602) CD Chelsie D. Account Manager > "There is an app that is used in the field which assists in technicians completion and onsite proof." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044730) JN Jon N. Construction PM > "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. " [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652) GG Gabby G. PCC > "I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054053) JM Jim M. Vice President of Maintenance > "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801) BO Brittni O. Senior Account Manager > "I love the capabilities for Service Channel to be integrated with our CRM software. " [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749) JM Jim M. Vice President of Maintenance > "It took 4 weeks the last time to remedy the issue..." [See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801) [View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/) ## User interface 4.41 (443) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) 4.44 (125) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Maintenance Connection 27/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Barcode/Ticket Scanning - Billing & Invoicing - Calendar Management - Contact Database - Contract/License Management - Contractor Management - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Dispatch Management - Document Management - Drag & Drop - Electronic Signature - Equipment Maintenance - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Maintenance Scheduling - Mobile Access - Multi-Location - Preventive Maintenance - Quotes/Estimates - Real-Time Data - Real-Time Notifications - Recurring Appointments - Reporting & Statistics - Routing - Scheduling - Search/Filter - Technician Management - Third-Party Integrations - Workflow Management - Work Order Creation [See all features](https://www.capterra.com/p/12444/Maintenance-Connection/#features) ServiceChannel Top features 40/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Barcode/Ticket Scanning - Billing & Invoicing - Calendar Management - Contact Database - Contract/License Management - Contractor Management - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Dispatch Management - Document Management - Drag & Drop - Electronic Signature - Equipment Maintenance - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Maintenance Scheduling - Mobile Access - Multi-Location - Preventive Maintenance - Quotes/Estimates - Real-Time Data - Real-Time Notifications - Recurring Appointments - Reporting & Statistics - Routing - Scheduling - Search/Filter - Technician Management - Third-Party Integrations - Workflow Management - Work Order Creation [See all features](https://www.capterra.com/p/38574/ServiceChannel/#features) ### Recognition No recognitions have been awarded to Maintenance Connection No recognitions have been awarded to ServiceChannel ### Deployment & support Maintenance Connection Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceChannel Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Maintenance Connection - By Accruent - Located in United States - Founded in 1999 ServiceChannel - By ServiceChannel - Located in United States - Founded in 1999 ## Popular Comparisons [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/12444-159911/Maintenance-Connection-vs-Fracttal) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/38574-179296/ServiceChannel-vs-GetMaintainx) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/12444-179296/Maintenance-Connection-vs-GetMaintainx) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/38574-159911/ServiceChannel-vs-Fracttal) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/12444-162600/Maintenance-Connection-vs-Limble-CMMS) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/38574-162600/ServiceChannel-vs-Limble-CMMS) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.45 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.4 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/12444-100468/Maintenance-Connection-vs-eMaint-CMMS) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/38574-127994/ServiceChannel-vs-Jobber) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[4.39 (284)](https://www.capterra.com/p/113574/AssetEssentials/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.2 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/12444-113574/Maintenance-Connection-vs-AssetEssentials) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [Fiix](https://www.capterra.com/p/74916/Fiix/)[4.45 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Contact vendor for pricing Price $45/month 4.3 Features 4.2 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/38574-74916/ServiceChannel-vs-Fiix) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) vs [Fiix](https://www.capterra.com/p/74916/Fiix/)[4.45 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Contact vendor for pricing Price $45/month 4.3 Features 4.2 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/12444-74916/Maintenance-Connection-vs-Fiix) [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.44 (125)](https://www.capterra.com/p/38574/ServiceChannel/reviews/) vs [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[4.39 (284)](https://www.capterra.com/p/113574/AssetEssentials/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.2 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/38574-113574/ServiceChannel-vs-AssetEssentials)