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better software since 1999
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We serve 4,600+ associations and chambers. We help mid-size and up business, trade and professional associations that want to grow faster and thrive.
Growing, midsized and mid-large associations and chambers of commerce with a staff size ranging from 2 to 30, and AMCs use MemberClicks to engage members, grow revenue and save time with automation.
Overall, we are satisfied. The support we receive is excellent, and issues are resolved quickly.
Gone are our multiple spreadsheets of information and wasting time trying to hunt down information. Now it's all neatly in GrowthZone.
As a new employee for a small association, Memberzone has has proven a great resource time and time again. The support system is brilliant and you really get your moneys worth from their team.
We were tired of using multiple software platforms to achieve our goals.
From the beginning (about 18 months ago) Memberzone has been a huge part in the organization of our membership. The training was great and the customer service is fabulous.
Website is hard to function, we have trouble moving stuff around and I wish there was an undo button.
We appreciate the customer service that we receive from Growthzone, considering the major time differences between Guam and your support staffs' locations. They are always pleasant and supportive.
For the money we pay I'd think there would be a more current user interface. We'd be willing to serve on a user design focus group.
MemberClicks' customer service is wonderful. They are so easy to communicate with and have all my questions and issues resolved quickly without an extra fee.
No WordPress plugin to pass membership information to our website. Limits what we can do on our site and it's just plain wrong headed to not have that.
I love how easy it is to use in most areas. The Customer Support is great and I couldn't ask for better.
When creating text on an article, for example, the spacing is weird. When I type the text looks right but when I submit and look from the front end there is weird spacing.
Our experience with our Non-Profit organization has been nothing short of amazing and positive experiences with MemberClicks. The customer service is friendly, engaging and always willing to help.
The possibility of the members of creating more than one account, I know its difficult to solve because you can use more than one email address, but this is annoying.
Overall I have been very happy with them and the many improvements over the past few years have been great.
They use Weebly software to connect up to Atlas, which then controls our website (confusing, I know).
Speaker 1: Hi, I'm Elizabeth. I'm the Executive Director of the Patient Access Collaborative. We are an online learning community in the healthcare field. I give MemberClicks a one out of five stars. We purchased MemberClicks back in 2016 as our association was growing beyond the Excel Spreadsheets and word processing software that we were using. We first chose MemberClicks because it had a lot of great functionality and wonderful support. At the beginning, the onboarding process with MemberClicks was exceptional. The support was also excellent until about 2020, where we began to experience significant delays with support. It started off with the support tickets, which actually got so bad we had to set calendar invites to remind ourselves that we had sent a support ticket seven or 14 days ago in order to get a response. And then in 2022 and 2023, that support began to wane even more significantly to include some of the functionalities that we had relied on. We would have brownouts, and again, didn't have any explanation at all. And then our prices started changing in the past year in order to support the support that was poor. At least that's what we were told. And our pricing went up so significantly, and the terms and conditions also changed as well. Again, all fairly surprisingly, particularly because the support had waned so significantly. My recommendation, if you're interested in MemberClicks, is to really be sure to talk to some small associations to make sure that you have a really good understanding of the features, functionality, and particularly the support. As we all know with a small company, we really rely on our software partners for that support. To me, that was a really key decision making factor in originally choosing MemberClicks. And then as that has really waned, it was a really key factor in us determining that we needed a new software solution.
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